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NoA on McNeil Townhomes + Flats

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 130 Google reviews · How we rank ›

3.7(130) 66 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsTownhome & Garden-Style CommunitiesLuxury Apartments
NoA on McNeil Townhomes + Flats
Location
Pond Springs, Austin
Services
Pet-Friendly Apartments, Townhome & Garden-Style Communities, Luxury Apartments
Reviews
130
Ranking
#202 in Pet-Friendly Apartments
Best for
Pet owners seeking quiet, spacious townhomes with responsive on-site management in North Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Most residents praise the leasing and maintenance staff for quick problem-solving and genuine care. The community is quiet with spacious townhomes and garages, renovated interiors, and grounds kept clean. Noise from upstairs neighbors is common, as are bugs (ants, roaches, spiders); AC bills run high, and emergency weekend support is inconsistent.

Praised for
  • responsive staff (Emily, Avery, Eddie named)
  • quick professional maintenance
  • clean well-maintained grounds
  • spacious units with garages
  • quiet community
Watch-outs
  • poor sound insulation between units
  • pest problems (ants, roaches, spiders)
  • high AC costs
  • aging building construction quality
  • slow emergency response on weekends
responsive-managementwell-maintainedclean-common-areasnoisy-neighborspest-problemsfriendly-staffrenovated-units
Best for: Pet owners seeking quiet, spacious townhomes with responsive on-site management in North Austin.
Think twice if: Concerned about poor soundproofing between units, pest control issues, or high summer AC costs in older buildings.

What this place gets right

  • attentive named staff (Emily, Avery, Eddie)
  • attached garages and spacious floorplans
  • renovated modern interiors
  • dog park and pet wash on-site

Before you tour or apply

  • Staff: Emily Brown, Avery, Eddie, James named in reviews
  • Amenities: attached 2-car garages for 3-bed townhomes, Amazon locker on-site, Google Fiber available
  • Maintenance response: typically within 24 hours for standard requests; weekend emergency response unreliable
  • Common complaints: neighbor noise (especially upstairs footsteps), ants/roaches/spiders, summer AC bills around $300/month for 3-bed units

Resident ratings

Pet-Friendly Apartments
Dog park and pet wash praised; safety concern raised about loose dogs requiring better supervision.
Townhome & Garden-Style Communities
Spacious garages and layouts appreciated; sound insulation between units remains a weak point.
Luxury Apartments
Renovated interiors and modern finishes are standouts; aging building bones and construction quality questioned.

How it stacks up

  • Rated 3.7 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How we scored this

How We Score
Star rating 17
Review volume 92
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Breaking down the ratings

5
77
4
7
3
11
2
6
1
29

FAQ

What is the parking situation?
Two-car attached garages come with 3-bed townhomes; one- and two-bedroom units have good outdoor parking space.
Are pets allowed? What pet amenities exist?
Yes, pets are welcome. The community has a dog park and on-site pet wash available to residents.
How quickly does maintenance respond?
Standard maintenance requests are typically completed within 24 hours. Emergency weekend calls may have delays.

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Strong maintenance standout (CJ, Marco Munoz respond quickly) and well-maintained grounds keep many residents happy, but systemic gaps undermine the experience. Leasing staff inconsistency, unresolved water/mold damage, months-long pool closure, depleted dog bag stations, and pest issues create frustration. Rent premiums for existing residents versus new move-ins add to the tension. Beautiful property and design matter, but residents report feeling deprioritized when problems arise. Lease paperwork confusion and poor follow-up on safety concerns suggest administrative growing pains. Community strengths rest heavily on individual technicians like CJ rather than consistent policy.

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Last updated 2026-09-22