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The Martingale

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 201 Google reviews · How we rank ›

4.2(201) 75 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
The Martingale
Location
Dittmar-Slaughter, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
201
Ranking
#309 in Luxury Apartments
Best for
Professionals and small families seeking attentive leasing support and modern amenities in South Congress.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Most residents praise the leasing team, especially Shannon, Jackie, and front desk staff like Chantel and Julia, for patient and thorough help during tours and applications. The complex offers well-designed recreational spaces, clean units, and responsive management for day-to-day concerns.

However, two recent one-star reviews flag serious issues: misleading promotional offers that change at signing, excessive move-out fees ($100+ monthly impact), and declining maintenance under new management. Common area cleanliness, building security, and valet trash service are also mentioned as problematic. The experience appears to depend heavily on timing and which staff member you encounter.

Praised for
  • responsive, attentive staff
  • smooth leasing and move-in process
  • clean, well-maintained spaces
  • recreational amenities and modern design
Watch-outs
  • high move-out charges and fees
  • misleading promotions and bait-and-switch pricing
  • poor building security and maintenance
  • package theft and common area cleanliness issues
responsive-managementfriendly-staffclean-common-areaswell-maintainedoverpriced
Best for: Professionals and small families seeking attentive leasing support and modern amenities in South Congress.
Think twice if: Ask about true all-in rent and move-out fees before signing; building security and trash service may be inconsistent.

What this place gets right

  • engaged, knowledgeable leasing staff
  • modern recreational areas
  • pet-friendly with clear fees
  • wheel-chair accessible common areas

Before you tour or apply

  • Staff members named by reviewers: Shannon Lorde, Jackie, Averie, Chantel, Julia, Ronnie, Ali, Yordan, Jimmy, Leonardo; praised for detailed application guidance and moving-day help
  • Pet policy: $400 per-pet fee, $20 per-pet monthly rent
  • On-site services listed: business center, fitness center, fitness center, elevator access
  • One-star reviewer reported $100+ monthly fee impact and excessive move-out charges
  • Building security concerns: broken door knobs, package theft, common area maintenance issues noted

Resident ratings

Luxury Apartments
Leasing and front-desk staff earn consistent praise for patience and attention; modern amenities appeal to residents, but move-out fees and security concerns undercut the luxury positioning.
Pet-Friendly Apartments
Pet policy clearly stated with transparent per-pet fees, but common areas reported dirty with pet waste and security lax for package theft.

How it stacks up

  • Rated 4.2 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

What keeps coming up

leasing processhelpful staffinformative staffclean complexleasing office staffspacious apartmentscommunal work spacestrash compactorwelcoming atmosphereclean grounds

How we scored this

How We Score
Star rating 45
Review volume 100
Review recency 96
Review sentiment 61
Profile completeness 100
Verification 30

Breaking down the ratings

5
154
4
3
3
3
2
5
1
36

FAQ

What are the pet fees and rules?
Pet fee is $400 per pet and monthly pet rent is $20 per pet, according to their website. The business lists itself as pet-friendly.
Is there accessible parking and seating?
Yes. The business has wheelchair-accessible entrance, parking, restroom, and seating.
What are move-out charges typically like?
One recent resident reported excessive charges and fees totaling $100+ added monthly to rent, and said management resisted discussion about the final bill. Details vary by lease, so clarify all fees upfront.
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Last updated 2026-09-08