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The Martingale

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 201 Google reviews · How we rank ›

4.2(201) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
The Martingale
Location
Dittmar-Slaughter, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
201
Ranking
#348 in Luxury Apartments
Best for
Pet owners seeking luxury finishes on a moderate budget who value leasing staff expertise.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Staff members like Shannon, Jackie, Chantel, and Averie earn consistent praise for patient, thorough help during applications and move-ins. Residents enjoy spacious units, clean common areas, and responsive day-to-day service. However, two substantial complaints surface: unexpected move-out fees inflating final bills despite careful upkeep, and misleading promotions (free weeks promised verbally then retracted at signing). Building security and common-area maintenance have also deteriorated, with broken doors, package theft, and floors soiled by pets-issues some attribute to recent management changes.

Strengths are strongest at first contact and ongoing day-to-day support; weaknesses emerge at lease end and during promotional negotiations. For those aware of the move-out fee structure and careful about lease terms before signing, the leasing and community experience is strong. For those expecting straightforward move-out procedures or taking promotions at face value, frustration is common.

Praised for
  • Staff go above and beyond during leasing and move-in
  • Clean, well-maintained common areas and grounds
  • Accessible, modern amenities and spacious floor plans
  • Responsive, professional management on day-to-day issues
Watch-outs
  • Move-out fees spike bills despite careful cleaning and dispute management
  • Misleading promotions and bait-and-switch pricing tactics
  • Poor building security: broken doors, theft of packages
  • Maintenance neglect: dirty common floors, inconsistent trash pickup
friendly-staffresponsive-managementwell-maintainedclean-common-areaspackage-theftslow-maintenancepoor-communicationrenovated-units
Best for: Pet owners seeking luxury finishes on a moderate budget who value leasing staff expertise.
Think twice if: You plan to move out within a few years, as cumulative monthly fees and aggressive move-out charges may offset initial savings. Verify all promotions in writing before application.

What this place gets right

  • Leasing staff (Shannon, Jackie, Averie) provide exceptionally patient, detailed guidance
  • Pet-friendly with clear fee structure on website
  • Luxury finishes and spacious floor plans at affordable pricing
  • Accessible facilities (elevators, wheelchair parking, accessible entrances)

Before you tour or apply

  • Shannon Lorde and Jackie named for patience and thoroughness during leasing process
  • Averie assists with application errors with no questions asked
  • Chantel and Julia help residents during move-in (cardboard disposal, furniture moves)
  • Ali and Yordan handle maintenance concerns same-day
  • Pet fee: $400 per pet; pet rent: $20 per pet per month
  • Valet trash service inconsistent: picked up every other night or less
  • Recent management change cited by residents as cause of deteriorating maintenance and policies

Resident ratings

Luxury Apartments
Spacious, well-designed units with modern finishes and recreational areas consistently praised; move-out fees and recent management changes concern long-term residents.
Affordable & Section 8 Housing
Reviewers highlight luxury finishes at affordable rates as major value, though move-out fees and fee accumulation reduce overall affordability in practice.
Pet-Friendly Apartments
Clear pet policy published; residents appreciate pet-friendly designation but report common areas often soiled and trash not reliably removed.

How it stacks up

  • Rated 4.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

What keeps coming up

leasing processhelpful staffinformative staffclean complexleasing office staffspacious apartmentscommunal work spacestrash compactorwelcoming atmosphereclean grounds

How we scored this

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
154
4
3
3
3
2
5
1
36

FAQ

What are the pet fees and rent?
The Martingale charges a $400 pet fee upfront and $20 per pet per month in pet rent.
What leasing perks does the business advertise?
Their website lists guided tours and virtual tours, along with an affordable housing program. Reviewers mention promotions for free weeks with certain lease terms, but verify these in writing before applying, as terms may be disputed.
Can I tour the apartments?
Yes; the business offers both guided and virtual tours. Staff like Shannon and Jackie are noted for patient, thorough explanations during in-person visits.
Request a quote

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Last updated 2026-09-22