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Hollybrook Ranch

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 137 Google reviews · How we rank ›

3.9(137) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly Apartments
Hollybrook Ranch
Location
Round Rock
Services
Luxury Apartments, Student Housing, Affordable & Section 8 Housing
Reviews
137
Ranking
#386 in Luxury Apartments
Best for
Pet owners and long-term renters seeking personal connections with stable, named staff members.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Long-term residents credit Samir, Nakisa, and Mike by name for making their stay feel like home, citing swift AC repairs and attentive maintenance within 24 hours. Yet recent complaints describe a complex in transition: a management change mid-year sparked visible decline, with slow fixes on AC and toilets, parking chaos that triggered unfair late-night towing, and higher rates despite construction noise. Rude office staff and language barriers during inquiry calls have also damaged first impressions.

Pet owners and newcomers face cleanliness issues in green areas and limited notice windows for repairs; one Spanish-speaking caller was hung up on twice. Longer-term residents from earlier periods praise the property's responsiveness, but the shift suggests operational consistency has become a gamble depending on who handles your request.

Praised for
  • professional maintenance team with fast response
  • friendly, helpful office staff (named individuals praised)
  • well-maintained outdoor areas
  • responsive emergency service
Watch-outs
  • severe parking shortage and unfair towing practices
  • management decline after recent staff change
  • slow or incomplete maintenance on some issues
  • poor air quality and cleanliness in common areas
  • overpriced relative to declining quality
responsive-managementpoor-communicationwell-maintainedparking-issuesunresponsive-maintenancefriendly-staffslow-maintenanceoverpriced
Best for: Pet owners and long-term renters seeking personal connections with stable, named staff members.
Think twice if: You value consistent management and smooth parking-recent transitions in staffing and ongoing capacity issues may frustrate those planning frequent evening arrivals or departures.

What this place gets right

  • Named staff (Samir, Nakisa, Mike) deliver attentive, professional service
  • Emergency AC repairs within 30 minutes
  • Maintenance requests resolved within 24 hours when processing is smooth

Before you tour or apply

  • Samir, Nakisa, and Mike named repeatedly for responsiveness and professionalism
  • AC emergency repair: response within 5 minutes, service within 30 minutes
  • Maintenance requests typically completed within 24 hours under previous management
  • Recent management change (mid-year) coincided with visible decline in responsiveness and property cleanliness
  • Towing policy: cars towed without warning during brief unloading, fee approximately $300
  • New residents given 24-48 hour window to report unit defects
  • Model apartments shown at lease; actual units may differ from inspection

Resident ratings

Pet-Friendly Apartments
Dog waste and cigarette odor issues in common green areas noted by residents.
Luxury Apartments
Outdoor areas described as beautiful and well-kept, but recent reports of declining pool maintenance and trash on internal roads.

How it stacks up

  • Rated 3.9 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How we scored this

How We Score
Star rating 28
Review volume 93
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
87
4
10
3
6
2
4
1
30

FAQ

How quickly does emergency maintenance respond?
AC emergency calls receive callback within 5 minutes and on-site service within 30 minutes. Standard work orders are typically completed within 24 hours, though recent reviews report delays.
What are the terms for moving out early?
Residents must provide formal notice 45 days in advance. Leaving without proper notice triggers an additional month's lease hold; early move-out without notice incurs approximately $1,200 fee.
Does Hollybrook Ranch accept pets?
Yes, the complex advertises pet-friendly apartments. Residents report dog areas, though common green areas sometimes have cleanliness issues.
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Last updated 2026-09-22