Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
The Shiloh logo

The Shiloh

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 169 Google reviews · How we rank ›

4.4(169) 77 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Shiloh
Location
Oak Hill, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
169
Ranking
#244 in Luxury Apartments
Best for
Professionals and families valuing responsive staff and well-maintained resort amenities in a quieter, convenient Oak Hill location.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Long-term residents consistently praise Shiloh's staff responsiveness and upkeep, with multiple reviewers naming Olivia, Mia, and Kay for going above and beyond during leasing and maintenance. The property earns trust through fast work orders and spotless amenities.

A handful of residents report friction in Building 3: lost packages, neighbor disputes, and occasional staff overreach. Pricing draws comment as high but justified by amenities. Oak Hill location offers distance from downtown bustle while staying accessible.

Praised for
  • attentive, responsive staff named (Olivia, Mia, Kay)
  • fast maintenance (same-day work orders)
  • well-maintained amenities and grounds
  • welcoming community feel
  • golf simulator and resort-style pools
Watch-outs
  • pricing considered high by some
  • package theft and loss issues
  • neighbor noise in Building 3
  • inconsistent leasing agent behavior and boundary-setting
  • building access/elevator design complaints
responsive-managementwell-maintainedfriendly-staffgreat-amenitiespackage-theftnoisy-neighborsoverpriced
Best for: Professionals and families valuing responsive staff and well-maintained resort amenities in a quieter, convenient Oak Hill location.
Think twice if: Building 3 shows higher complaints about noise and neighbor enforcement; package security has been raised by residents despite staff efforts.

What this place gets right

  • Staff named and praised across multiple renewals
  • Same-day maintenance on work orders
  • Resort amenities (pools, golf simulator, grill areas)
  • Four-year-plus lease renewals common

Before you tour or apply

  • Olivia, Mia, and Kay named repeatedly as leasing and property management staff
  • Maintenance completes work orders same-day
  • Building 3 and Building 4 noted as different in resident experience
  • Golf simulator and resort pools actively used and praised
  • Private resident Facebook group maintained

Resident ratings

Luxury Apartments
Staff responsiveness and amenity quality justify pricing for long-term renewals; Building 3 sees more friction around neighbor conflicts and package security.

How it stacks up

  • Rated 4.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

What keeps coming up

helpful teampoolsgolf simulatorcozy apartmentsspacious apartmentskind staffpeaceful atmospherefloor plansbeautiful propertyclose to downtown

How we scored this

How We Score
Star rating 57
Review volume 97
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Breaking down the ratings

5
137
4
6
3
0
2
4
1
22

FAQ

Do same-day work orders happen regularly?
Multiple recent residents report maintenance completing requests same-day or within hours of submission.
Are there elevators in all buildings?
One reviewer noted no elevators in Building 3, which caused difficulty. Check with leasing about your specific building.
Who are the main staff members I'd work with?
Leasing agents Olivia and Kay, and Property Manager Mia are named across many recent reviews as the primary contacts.
Request a quote

Similar apartment complexes nearby

Lantana Hills Apartments
69

Lantana Hills Apartments

4.1(156)✓ Google-verified

Lantana Hills delivers polished apartments and friendly leasing tours, with maintenance staff who often go above and beyond on repair requests. However, months-long neglect of broken gates, unresolved pest problems, and a valet trash service prone to spillage have left several residents frustrated. Management's willingness to listen varies: some praise quick fixes, others report ignored complaints and unanswered calls. For those who land a responsive maintenance experience and don't rely on security features, the property feels safe, spacious, and close to Oak Hill shopping and downtown. Residents with dogs appreciate the dog park and yards, while walking trails and fitness amenities add appeal. The tension is between attentive staff moments and structural neglect.

Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
View profile
Settler's Creek Apartments
56

Settler's Creek Apartments

3.4(45)✓ Google-verified

Settler's Creek splits sharply between residents who praise laid-back management and responsive maintenance, and those who endured years of unresolved water shutdowns, mold, pests, and high utility bills. Staff like Walker and Cortnee earn consistent mention for attentiveness, but systemic building issues (aging pipes, insulation gaps, drainage problems) and how management handles move-outs create deep friction.

Luxury ApartmentsPet-Friendly Apartments
View profile
Palo Verde
65

Palo Verde

3.8(155)✓ Google-verifiedPublishes prices

Palo Verde draws consistent praise for its leasing team (particularly Andrea King, McKenzie, and Tim), fast maintenance response, and appealing grounds with a resort-style pool and dog amenities. Yet noise complaints go unresolved despite quiet hour policies, phone lines are hard to reach, and departing residents report aggressive billing practices with charges tied to wrong units-a pattern suggesting operational gaps that undercut the polished first impression. The complex suits people seeking modern, spacious apartments in a pet-friendly setting with community events and fitness options. Its location near Barton Creek Greenbelt and Belterra Village appeals to active residents. However, those noise-sensitive or concerned about move-out transparency should weigh the risks carefully.

Pet-Friendly ApartmentsLuxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08