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The Shiloh

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 170 Google reviews · How we rank ›

4.4(170) 74 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Shiloh
Location
Oak Hill, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
170
Ranking
#335 in Luxury Apartments
Best for
Professionals seeking upscale amenities and responsive management in a quieter Oak Hill location.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Most residents praise the staff (particularly Olivia, Mia, and Kay), fast maintenance, and quality amenities like pools and golf simulator. The property is well-kept and conveniently located near downtown without urban density.

However, recurring complaints centre on strong chemical smells in units that persist long after move-in, mixed staff professionalism despite responsive leasing, and neighbour noise issues. Some tenants report lost packages and feel the pricing is steep. Experience appears heavily dependent on building assignment and individual staff interactions.

Praised for
  • attentive staff (especially Olivia, Mia, Kay)
  • quick maintenance and responsiveness
  • well-maintained amenities and grounds
  • golf simulator and resort-style pools
  • peaceful location near downtown
Watch-outs
  • strong chemical odours in units and hallways
  • hostile or cliquey office staff and misinformation
  • noisy neighbours and unresolved disputes
  • package theft
  • overpriced for the area
responsive-managementwell-maintainedfriendly-staffgreat-amenitiesnoisy-neighborspackage-theftoverpriced
Best for: Professionals seeking upscale amenities and responsive management in a quieter Oak Hill location.
Think twice if: You have chemical sensitivities, value consistent staff friendliness, or need guaranteed quiet neighbours. Building 3 draws specific complaints.

What this place gets right

  • Named staff known for going above and beyond
  • Same-day or next-day maintenance completion
  • Golf simulator and resort pools
  • Quiet location near downtown

Before you tour or apply

  • Olivia, Kay, and Mia named as standout staff members across multiple reviews
  • Maintenance team resolves work orders same-day in most cases
  • Building 3 reported as noisier and with more issues than other buildings
  • Strong chemical odours reported in move-in units and common hallways
  • Package theft documented with photographic evidence

Resident ratings

Luxury Apartments
Spacious, well-maintained units praised; strong chemical odours and pricing concerns noted.
Pet-Friendly Apartments
Dog-friendly, but neighbour disputes and staff comments about responsible pet ownership raised tension.

How it stacks up

  • Rated 4.4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

What keeps coming up

helpful teampoolsgolf simulatorcozy apartmentsspacious apartmentskind staffpeaceful atmospherefloor plansbeautiful propertyclose to downtown

How we scored this

How We Score
Star rating 57
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
137
4
6
3
1
2
4
1
22

FAQ

Does The Shiloh have an elevator?
Yes, the property has elevators. However, some buildings (noted as Building 3) may have floor-plan limitations; contact leasing to confirm your specific building.
Are pets allowed?
Yes, the community is dog-friendly. Reviews mention a Facebook group for residents, though some have flagged staff commentary on pet ownership policies.
How quickly does maintenance respond?
Most reviewers report same-day or next-day completion of maintenance requests.
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Last updated 2026-09-22