Austin Apartment Reviews Guide
Menu
Zoey logo

Zoey

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 243 Google reviews · How we rank ›

4.1(243) 74 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Zoey
Location
Pleasant Valley, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
243
Ranking
#305 in Luxury Apartments
Best for
Professionals seeking modern luxury with responsive on-site staff and pet-friendly terms.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Staff named Joe, Jordan, Huri, and others earn consistent praise for responsiveness, friendliness, and quick problem-solving, from leasing to maintenance to weekend emergencies. Residents report a well-maintained property with a updated pool, fitness center, work spaces, and strong amenities, plus a location convenient to downtown and the airport. However, early review concerns about overly sensitive fire alarms persist, Fetch mail service causes regular package delays or loss, and one detailed complaint documents severe mishandling of a storage unit incident where management initially denied involvement then offered inadequate settlement without explaining their position.

Most recent residents describe the community as clean, organized, and worth the price, though potential renters should weigh the mail service issue and test the property for fire alarm sensitivity before committing.

Praised for
  • responsive staff and management
  • quick maintenance response
  • clean amenities and grounds
  • friendly and welcoming team
  • modern finishes and updated pool
Watch-outs
  • frequent false fire alarms
  • Fetch mail service loses packages
  • poor handling of storage unit incident and resolution
  • occasional pet waste not cleaned promptly
responsive-managementfriendly-staffwell-maintainedclean-common-areassafe-secure
Best for: Professionals seeking modern luxury with responsive on-site staff and pet-friendly terms.
Think twice if: Fire alarms reportedly trigger frequently with no emergency; Fetch mail service causes package delays and loss; storage units lack clear documentation and dispute resolution.

What this place gets right

  • named staff (Joe, Jordan, Huri) known for responsiveness and welcome
  • maintenance responds same-day even on weekends
  • updated pool, fitness center, and sky lounge
  • convenient location near downtown and airport

Before you tour or apply

  • Joe, leasing agent, praised in multiple reviews for transparency and responsiveness
  • Huri, maintenance manager, responds to emergencies in under 10 minutes
  • Jordan, resident experience specialist, noted for professionalism and approachability
  • Fetch third-party mail service used; reviewers report regular delays and missing packages
  • Storage unit incident: resident's belongings cleared by groundskeeper on management work order; management offered $1,467 settlement without itemizing contradictions or providing footage to resident or police
  • Maintenance responds same-day to work orders
  • Fire alarms trigger frequently per resident reports; 2023 pipe burst in garage repaired same day during freeze
  • Pool under renovation as of recent reviews; sky lounge added

Resident ratings

Luxury Apartments
Modern layouts, sleek finishes, beautiful countertops, updated pool, and well-stocked fitness center rated positively; frequent fire alarms and mail service via Fetch undermine the luxury experience for some.
Pet-Friendly Apartments
Residents praise the property and mention dog play area behind complex; pet waste stations mostly stocked, though occasionally not cleaned promptly; no dedicated dog park on-site.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

What keeps coming up

rooftopping pong tableproximity to downtownwelcoming complexfriendly peoplewelcoming staffquick maintenancehelpful teamconstruction qualityquick response time

How we scored this

How We Score
Star rating 39
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Breaking down the ratings

5
180
4
5
3
5
2
5
1
48

FAQ

How quickly does maintenance respond to emergencies?
Maintenance manager Huri responded in under 10 minutes to a lockout emergency on Sunday. Reviewers report same-day completion on work orders.
What mail service does Zoey use?
Zoey uses Fetch, a third-party mail delivery service. Multiple reviewers report packages arriving days late or going missing, though one resident stated they had not personally experienced loss.
Are there pet amenities on-site?
Zoey is pet-friendly. Residents mention a field behind the property (not owned by Zoey) where they play fetch with their dogs. Pet waste stations are maintained on grounds, though occasionally not cleaned for a day or two, especially over weekends.

Similar apartment complexes nearby

Wildcreek Apartments
62

Wildcreek Apartments

3.8(90)✓ Google-verified

Wildcreek Apartments holds a 3.8 rating across 90 Google reviews. A detailed sentiment read was not produced on this pass, so the placement rests on rating consistency and volume.

Pet-Friendly Apartments
Belara Austin
63

Belara Austin

3.7(169)✓ Google-verifiedPublishes prices

Most five-star reviews credit new management (Kristi, Nick, Leo) for turning things around, with residents praising attentive leasing staff and fast maintenance that typically resolves requests within hours. Amenities like the dog park, pool, gym, and court draw pet owners and those seeking activity options near downtown and Lady Bird Lake. However, persistent structural problems undermine the upside. Recent complaints center on unchecked pest infestations (roaches, fire ants), a poorly designed call box with a concrete barrier that has scraped multiple residents' vehicles, and lingering disputes over security deposits that suggest accountability gaps remain.

Pet-Friendly Apartments
Patten East
58

Patten East

3.3(151)✓ Google-verified

Amanda, Alejandra, and other front-desk staff earn consistent praise for helpfulness and genuine care; the pool, gym, and spacious layouts appeal to many residents. Yet long-term renters report a sharp decline after management changeovers: unresolved mold and water damage, pest infestations, ignored work orders, and water shutoffs announced same-day with no follow-up. Several residents have escalated complaints to city code enforcement. Recent signs of improvement emerge under new management (work orders same-day completion reported), but trust erosion from years of neglect remains. New residents may encounter a cleaner property; long-term residents warn of infrastructure rot and a pattern of management promising fixes while dodging accountability.

Luxury Apartments

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22