Austin Apartment Reviews Guide
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Zoey

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 238 Google reviews · How we rank ›

4.1(238) 75 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Zoey
Service
Luxury Apartments
Reviews
238

What we found

Residents consistently report a well-run property with engaged, friendly staff who respond quickly to needs. Modern finishes, clean common areas including a fitness center and sky lounge with downtown views, and frequent community activities earn repeat praise. A few note overly sensitive fire alarms and sporadic pet waste on grounds, but most feel the experience justifies the rent.

Maintenance staff like Huri and Mauro handle emergency requests within minutes, even on weekends. Leasing team members Joe, Jordan, Sig, and Tyler stand out for transparency and patience during tours. The property offers controlled access, on-site security at night, a well-stocked fitness room, and a Fetch package system residents find reliable, though the app itself gets mixed reviews.

Praised for
  • attentive, personable management and staff
  • clean, modern apartments and amenities
  • responsive maintenance and leasing team
  • strong community events and atmosphere
  • convenient location near downtown and airport
Watch-outs
  • fire alarms trigger too frequently
  • occasional pet waste and trash management lapses
  • outdoor window cleaning delayed
responsive-managementwell-maintainedclean-common-areasgreat-amenitiesfriendly-staffsafe-secure
Best for: professionals and families seeking modern finishes, walkable location, and responsive on-site management
Think twice if: fire alarms are reported as oversensitive and trigger frequently without emergency cause

What this place gets right

  • fast maintenance response including emergency weekend calls
  • engaged, named staff known for hospitality
  • pool, fitness center, sky lounge with downtown views
  • pet-friendly with controlled access and on-site security

Before you tour or apply

  • Huri: maintenance manager, responds to emergency calls in under 10 minutes even on Sundays and replaces locks
  • Joe: assistant manager, leads tours and explains pricing and fees clearly
  • Jordan: leasing staff, handles resident concerns with patience and approachability
  • Sig and Tyler: staff members praised for warm hospitality during tours
  • Two work orders completed same-day by maintenance
  • Fetch package system in use, no reported theft but residents find app clunky
  • Points reward system yields roughly $13 credit per three months of rent payment
  • Pool currently under renovation at time of latest review

Resident ratings

Luxury Apartments
modern layouts and high-end finishes consistently praised; residents feel rent aligns with quality and amenity upkeep

How it stacks up

  • Rated 4.1 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

What keeps coming up

rooftopping pong tableproximity to downtownwelcoming complexfriendly peoplewelcoming staffhelpful teamconstruction qualityleasing teamspacious apartments

How we scored this

How We Score
Star rating 39
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
178
4
5
3
5
2
5
1
45

FAQ

How quickly does maintenance respond to emergencies outside business hours?
Maintenance manager Huri and the team respond to emergency calls in less than 10 minutes, even on Sundays, and can replace locks or handle urgent repairs same-day.
What amenities and community activities are available?
The property has a long pool (under renovation), fitness center, sky lounge with downtown views, rooftop lounge, grills, fire pit, and hosts regular events like resident Olympics and candle-making workshops.
Is the property pet-friendly, and what outdoor space is available for dogs?
Yes, the property is pet-friendly. There is a large field behind the complex where residents can exercise dogs, though the property notes it lacks a dedicated dog park.

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Luxury Apartments

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Last updated 2026-07-17