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Zoey

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 241 Google reviews · How we rank ›

4.1(241) 71 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Zoey
Location
Pleasant Valley, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
241
Ranking
#382 in Luxury Apartments
Best for
Professionals and families seeking responsive management, modern finishes, and walkable access to downtown and East Riverside dining.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Zoey residents experience strong day-to-day operations: staff like Joe and Jordan build trust through responsiveness, maintenance answers emergency calls in under 10 minutes, and amenities stay clean. The fitness center, pool, sky lounge, and event programming create community, and the property enforces rules fairly through quiet communication.

However, fire alarms trigger far more often than a functional safety system should, frustrating residents and eroding confidence in real emergencies. One resident's dispute over cleared storage contents revealed gaps in documentation and accountability; management's handling shifted tone when evidence surfaced. Most residents rate their stay positively, though new arrivals should understand these particular friction points.

Praised for
  • responsive maintenance and emergency support
  • welcoming and knowledgeable staff
  • clean, well-maintained amenities and common areas
  • thoughtful community events and activities
Watch-outs
  • frequent false fire alarm activations
  • storage unit contents cleared without clear explanation
  • management handling of resident disputes
responsive-managementfriendly-staffwell-maintainedclean-common-areasgreat-amenities
Best for: Professionals and families seeking responsive management, modern finishes, and walkable access to downtown and East Riverside dining.
Think twice if: Fire alarm sensitivity has caused frequent false activations; also review the property's storage unit and dispute-resolution practices if those services matter to your lease.

What this place gets right

  • Same-day maintenance response including nights and weekends
  • Named staff (Joe, Jordan, Huri, Tyler) consistently praised for personal attention
  • Pool, fitness center, sky lounge, and active resident programming

Before you tour or apply

  • Huri (maintenance manager) responds to emergencies in under 10 minutes, including Sunday lockouts
  • Joe and Jordan (leasing/management staff) consistently named in positive tours and move-ins
  • Same-day work order completion reported in multiple reviews
  • Pool currently under renovation as of review date; sky lounge newly completed
  • Security on-site at night; building access via fob or phone
  • Fetch app used for package management; no reported thefts
  • Resident rewards program credits rent payments ($13 earned over 3 months example)
  • Fire alarms activate so frequently reviewers describe it as a safety liability

Resident ratings

Luxury Apartments
Stunning modern interiors and phenomenal amenities (pool, fitness, work spaces, sky lounge), but frequent fire alarms diminish the luxury experience.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

What keeps coming up

rooftopping pong tableproximity to downtownwelcoming complexfriendly peoplewelcoming staffquick maintenancehelpful teamconstruction qualityquick response time

How we scored this

How We Score
Star rating 39
Review volume 100
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Breaking down the ratings

5
179
4
5
3
5
2
5
1
47

FAQ

How fast does maintenance respond to emergencies?
Huri, the maintenance manager, responded to a Sunday lockout emergency in less than 10 minutes and replaced the lock. Work orders submitted during regular hours are typically completed the same day.
What amenities are included?
Pool (under renovation as of recent reviews), fitness center, sky lounge, work-from-home spaces, grills, and a field for pets. The property hosts resident events like candle making and Zoey Olympics.
Is there a package theft problem?
Packages are handled via Fetch app. Multiple residents report no missing packages, though some find the app interface frustrating.
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Last updated 2026-09-08