Austin Apartment Reviews Guide
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Laurel

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 118 Google reviews · How we rank ›

4.1(118) 68 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Laurel
Location
Rogers Hill, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
118
Ranking
#346 in Luxury Apartments
Best for
Residents seeking high-end finishes and dog-friendly space who can handle communication challenges and recent operational instability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Two very different Laurel experiences exist. Some residents report exceptional staff like Kasey and Josh, fast maintenance, and a clean, well-run property with quality finishes and convenient on-site amenities. Others describe a sharp decline: persistent German roaches across multiple buildings, staff turnover that broke continuity, mounting communication gaps, unresolved mold, and months-long delays on promised lease updates. The roach complaints cluster heavily in recent reviews and span multiple units, suggesting a property-wide problem rather than isolated incidents.

Residents who stayed longer (2+ years) note the community felt luxurious early on but deteriorated visibly. Recent one-star reviews cite impossible contact (disconnected phones, no email replies, forced office visits), pest control marked "completed" with no actual entry, and amenities broken for months. The contrast between praising reviews and harsh ones centers on management responsiveness and operational consistency, which appear to have degraded significantly.

Praised for
  • friendly, helpful staff (Kasey, Josh, Spencer)
  • quick maintenance response (for some residents)
  • quality finishes and amenities
  • on-site coffee shop
  • good location near downtown and trails
Watch-outs
  • severe, ongoing roach infestation
  • poor communication and staff turnover
  • slow resolution of mold and leaks
  • unresponsive management via phone/email
  • lease renewal delays and errors
friendly-staffunresponsive-maintenancepest-problemspoor-communicationslow-maintenancerenovated-unitsgreat-amenities
Best for: Residents seeking high-end finishes and dog-friendly space who can handle communication challenges and recent operational instability.
Think twice if: Active roach infestation, unresponsive phone/email channels, and staff turnover have created persistent delays in lease updates and maintenance follow-through. Document everything in writing.

What this place gets right

  • named staff go above and beyond (Kasey, Josh)
  • quality finishes and resort-style amenities
  • on-site coffee house, dog park, greenbelt trail access
  • fast maintenance (when responsive)

Before you tour or apply

  • Kasey (on-site manager) and Josh praised for going above and beyond during tours and lease help
  • Jeremy (former property manager) noted as turning point when he quit; deterioration accelerated after
  • German cockroach infestation across Building 4 and multiple units; pest control ordered 8+ times in one year with no resolution
  • Phones disconnected; residents forced to visit office in person for responses
  • Mold addressed with dehumidifiers instead of remediation
  • Outdoor grills unusable for months
  • Greystar property management noted for high staff turnover and poor communication continuity

Resident ratings

Luxury Apartments
Once felt luxurious with events and food trucks; now downhill with pest, mold, and broken amenities lasting months.
Pet-Friendly Apartments
On-site dog park praised; residents with pets report deep-cleaning regularly due to roach concerns, not management support.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

What keeps coming up

clean areasprompt issue resolutionquick maintenancepeaceful communitycoffee shop in lobbyfriendly residentsclubhouselandscapingleasing processkind staff

How we scored this

How We Score
Star rating 39
Review volume 90
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
84
4
6
3
3
2
3
1
22

FAQ

Can I reach management by phone?
No. Phones are disconnected; residents must visit the office in person. Email responses are infrequent or slow.
Are pets welcome?
Yes. The property has an on-site dog park. However, recent pet-owning residents report roach infestations have made the experience stressful.
What amenities are included?
Resort-style pool, dog park, fitness center, yoga wellness gym, co-working library lounge, on-site coffee house, outdoor patio, and greenbelt with paved trails.

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Last updated 2026-09-08