Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Norman Commons Apartments logo

Norman Commons Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 16 Google reviews · How we rank ›

4.6(16) 69 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Norman Commons Apartments
Location
East MLK, Austin
Service
Luxury Apartments
Reviews
16
Best for
Families seeking a safe, welcoming community with educational and financial support services.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Residents praise the staff, particularly Ashley Moore and Crystal, for their genuine support through the moving process and their calm, inclusive approach to leasing. The community feels safe and family-friendly, with clean, spacious units and on-site resources. Two recent complaints center on deposit refunds following denied applications and unclear communication about the process, raising questions about transparency in the application stage.

Praised for
  • staff helpfulness and kindness
  • welcoming community atmosphere
  • clean, modern units
  • safe neighborhood for families
Watch-outs
  • deposit handling and refund delays
  • lack of communication on application outcomes
responsive-managementfriendly-staffwell-maintainedsafe-securequiet-community
Best for: Families seeking a safe, welcoming community with educational and financial support services.
Think twice if: Ask about deposit refund procedures and timelines before applying, given recent complaints about delays and unclear communication.

What this place gets right

  • attentive leasing and move-in support from named staff
  • safe, family-focused community with on-site resources
  • modern, spacious apartments

Before you tour or apply

  • Ashley Moore and Crystal named as exceptionally helpful leasing staff
  • Free Learning Center with after-school and summer programming
  • Community food pantry and financial stability coaching available on-site
  • Recent deposit refund complaint unresolved after application denial

Resident ratings

Luxury Apartments
Residents describe units as modern, clean, spacious, and beautiful; community praised as safe and welcoming.

How it stacks up

  • Rated 4.6 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 9% of the businesses in this directory.

What keeps coming up

calm atmospherekind staffmanagement

How we scored this

How We Score
Star rating 49
Review volume 53
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Breaking down the ratings

5
14
4
0
3
0
2
1
1
1

FAQ

What support services are available on-site?
The community offers a free Learning Center with after-school and summer programming, a community food pantry, financial stability coaching, and healthy living resources.
Is the neighborhood safe for families?
Multiple residents describe it as a safe, peaceful, family-friendly community where children can play outside without concern.
Request a quote

Similar apartment complexes nearby

Atlas Eastside
68

Atlas Eastside

4.1(117)✓ Google-verified

Atlas Eastside attracts residents who value the modern finishes, active community vibe, and staff responsiveness. Larissa and Taelyn are frequently named for going out of their way. The pool, fitness center, and on-site market work well for people who like resident events and walkability to East Austin. The tradeoff is real: sound travels between units, parking is tight and gets misused despite reserved spots, and security has gaps (bike theft from a "secure" room, cars broken into, gate access issues). Some residents consider these growing pains worth the location and price; others see them as dealbreakers in a newer complex claiming luxury positioning.

Luxury ApartmentsPet-Friendly Apartments
View profile
Citizen House MLK
75

Citizen House MLK

4.3(128)✓ Google-verifiedPublishes prices

Residents rave about the maintenance team, especially Nick and Ramon, who respond same-day and treat people like neighbours. Units are modern and airy, leasing staff like Amie, Brook, April, Keaira, and Maddie leave strong first impressions, and the community vibe is warm. However, power and internet outages have hit three times in a year, soundproofing is thin enough to hear neighbours clearly, parking spots are cramped, and packages go missing from the mailroom. Front office staffing shifts have caused inconsistency, and one past team (at the other Citizen House location) left residents without communication during a management handover.

Luxury ApartmentsPet-Friendly Apartments
View profile
Laurel
68

Laurel

4.1(118)✓ Google-verified

Two very different Laurel experiences exist. Some residents report exceptional staff like Kasey and Josh, fast maintenance, and a clean, well-run property with quality finishes and convenient on-site amenities. Others describe a sharp decline: persistent German roaches across multiple buildings, staff turnover that broke continuity, mounting communication gaps, unresolved mold, and months-long delays on promised lease updates. The roach complaints cluster heavily in recent reviews and span multiple units, suggesting a property-wide problem rather than isolated incidents. Residents who stayed longer (2+ years) note the community felt luxurious early on but deteriorated visibly. Recent one-star reviews cite impossible contact (disconnected phones, no email replies, forced office visits), pest control marked "completed" with no actual entry, and amenities broken for months. The contrast between praising reviews and harsh ones centers on management responsiveness and operational consistency, which appear to have degraded significantly.

Luxury ApartmentsPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08