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Citizen House MLK

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 128 Google reviews · How we rank ›

4.3(128) 75 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Citizen House MLK
Location
East MLK, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
128
Ranking
#311 in Luxury Apartments
Best for
Professionals working from home who prioritize responsive maintenance and modern design.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Residents rave about the maintenance team, especially Nick and Ramon, who respond same-day and treat people like neighbours. Units are modern and airy, leasing staff like Amie, Brook, April, Keaira, and Maddie leave strong first impressions, and the community vibe is warm.

However, power and internet outages have hit three times in a year, soundproofing is thin enough to hear neighbours clearly, parking spots are cramped, and packages go missing from the mailroom. Front office staffing shifts have caused inconsistency, and one past team (at the other Citizen House location) left residents without communication during a management handover.

Praised for
  • responsive maintenance team (Nick, Ramon named repeatedly)
  • modern, fresh unit design
  • friendly, helpful leasing staff
  • quick service response
  • strong community feel and resident care
Watch-outs
  • frequent power and internet outages
  • poor soundproofing between units
  • undersized and poorly marked parking spaces
  • package theft from mailroom
  • inconsistent front office staffing
responsive-managementfriendly-staffwell-maintainedrenovated-unitsquiet-communitypoor-soundproofingparking-issuespackage-theft
Best for: Professionals working from home who prioritize responsive maintenance and modern design.
Think twice if: Budget for utility reliability; parking is tight and soundproofing is weak. Secure packages quickly from the mailroom.

What this place gets right

  • Same-day maintenance response from a dedicated team
  • Modern, bright unit interiors
  • Warm, engaged leasing and front-line staff
  • Pet-friendly with clear fees

Before you tour or apply

  • Maintenance team members Nick and Ramon named in 8 reviews as consistently responsive and friendly
  • Same-day maintenance response noted multiple times
  • Leasing staff Amie, Brook, April, Asezebhobor, Keaira, Maddie praised for going above and beyond
  • Power outages reported 3 times in one year; internet outages 3-4 times in early 2026
  • Parking spaces described as cramped and poorly marked, with some too small for standard vehicles
  • Mailroom package theft reported as recurring issue

Resident ratings

Luxury Apartments
Modern, airy design and responsive maintenance impress, but power/internet outages, poor soundproofing, and cramped parking undercut the luxury feel.

How it stacks up

  • Rated 4.3 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

What keeps coming up

mail roomquick maintenancemodern apartmentswelcoming staffresident careclean apartmentsinterior designclean propertyinformative tourleasing staff

How we scored this

How We Score
Star rating 50
Review volume 92
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Breaking down the ratings

5
96
4
10
3
4
2
5
1
13

FAQ

How quickly does maintenance respond?
Residents report same-day response. Maintenance team members Nick and Ramon are named repeatedly for quick turnarounds.
What are the pet fees?
Pet fee is $300 per pet, plus $20 monthly pet rent.
Are parking spaces included, and how large are they?
Parking is included but reviewers report many spaces are cramped and poorly marked, with some too tight for standard-size vehicles. Covered parking is available for an additional fee.
Request a quote

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Last updated 2026-09-08