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Lenox Park

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 221 Google reviews · How we rank ›

3.7(221) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Lenox Park
Location
University Hills and Windsor Park, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
221
Ranking
#340 in Luxury Apartments

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Residents praise the modern look and some individual staff members, but overwhelmingly report management that ignores calls and emails while charging aggressive fees.

Complaints center on towing guests' cars at $320+ for minor infractions, missing or non-refunded security deposits, AC failures left unrepaired for days, and amenities (pool, gates) broken for extended periods. The shift to new management (RPM) in 2024 marked a sharp decline in responsiveness and maintenance quality.

Recent shift: Management transition to RPM in 2024 marked a sharp decline. Earlier reviews under Avenue5 praised amenity upkeep; subsequent reviews describe gates broken, pool closed, trash unmanaged, and staff turnover every 2 weeks. New leasing staff (Brittney, Robin) are receiving individual praise, but operational issues persist.

Praised for
  • helpful maintenance staff
  • modern apartments
  • good amenities on paper
Watch-outs
  • unresponsive and rude management
  • predatory towing practices
  • slow maintenance response
  • disputed security deposit charges
  • poor maintenance oversight and cleanliness
unresponsive-maintenancepoor-communicationoverpricedparking-issues
Think twice if: Avoid if you have frequent guests; towing is aggressive and expensive ($320+). Management unresponsive to maintenance and complaints.

What this place gets right

  • modern apartment design
  • substantial in-unit amenities (washer/dryer, large bathtubs)
  • dog park and pet-friendly policies

Before you tour or apply

  • Abdullah and Abdul (maintenance technicians) praised for swift repairs and kindness
  • Brittney and Robin (new leasing staff) mentioned positively
  • AC failures recurring within days, technician could not explain root cause or prevent recurrence
  • Security deposits held for years, charges disputed; residents claim RPM has 2k from 2024 unaccounted for
  • Pool closed for over a month; gates broken for 3 weeks; pest control contract lapsed without renewal
  • Courtesy officers reportedly do not enforce pool wristband or visitor rules
  • Tow service operates with less than 2-hour notice; minimal visitor parking spaces
  • One maintenance technician on staff, does not work weekends

Resident ratings

Luxury Apartments
Modern units and amenities appeal, but management failures and amenity downtime undermine the luxury promise.
Pet-Friendly Apartments
Dog park and washer/dryer appreciated, but dog waste management poor and inadequate greenery for the number of dogs.

How it stacks up

  • Rated 3.7 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

What keeps coming up

helpful staffkind staffluxury apartmentsroad noisebeautiful propertymodern designleasing office stafffeespoolclean property

How we scored this

How We Score
Star rating 15
Review volume 100
Review recency 100
Review sentiment 31
Profile completeness 100
Verification 30

Breaking down the ratings

5
134
4
11
3
6
2
9
1
61

FAQ

Can I have guests park at Lenox Park?
Visitor parking spaces are limited and hidden at the back of the property. Unregistered guest vehicles are towed quickly; towing costs around $320 and the tow yard is roughly 2 miles away.
How quickly does maintenance respond?
Response is often delayed. One reviewer waited hours after being told maintenance was coming, and AC issues that required emergency calls went unaddressed overnight. The complex reportedly has only one maintenance technician who does not work weekends.
Will I get my security deposit back?
Multiple residents report missing or disputed deposits. One resident claims a 2024 deposit of $2,000 remains unaccounted for under RPM's accounting, and move-out charges ($126–$160) are sometimes disputed after the inspection marked units as 'Good' condition.
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Last updated 2026-09-08