Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Onion Creek Luxury Apartments logo

Onion Creek Luxury Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 280 Google reviews · How we rank ›

3.4(280) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Onion Creek Luxury Apartments
Location
Keesee, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
280
Ranking
#358 in Luxury Apartments
Best for
Tenants planning multi-year stays who prioritize maintenance responsiveness and amenities.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Long-term residents praise responsive maintenance, especially staff members like Mary Lou and Marissa, and value the spacious floor plans and clean grounds. Many renew leases repeatedly. However, departing tenants report unexpected charges at lease end and feel blindsided by damage assessments, while others cite management's failure to address disruptive neighbors despite evidence, delayed repairs (such as AC refrigerant refills instead of replacement), and security gaps including open gates and vehicle theft.

Praised for
  • responsive maintenance and staff
  • friendly front-office team
  • well-maintained amenities and grounds
  • spacious units with balconies
Watch-outs
  • high move-out charges and deposit disputes
  • inconsistent enforcement of noise complaints
  • poor AC maintenance and delayed fixes
  • security issues and vehicle theft
friendly-staffwell-maintainednoisy-neighborsslow-maintenance
Best for: Tenants planning multi-year stays who prioritize maintenance responsiveness and amenities.
Think twice if: Those sensitive to noise, needing strong lease enforcement, or with concerns about deposit and move-out charges. Many departing tenants report unexpected fees.

What this place gets right

  • named staff known for responsiveness and care (Mary Lou, Marissa, Miranda)
  • spacious units with private balconies
  • extensive amenities (pool, fitness, courts, dog park, clubhouse)

Before you tour or apply

  • Named staff: Mary Lou, Marissa Cruz, Miranda-all praised for responsiveness and professionalism
  • AC issues: tenants report repeated refrigerant refills rather than unit replacement
  • Move-out charges: multiple departing tenants report $1,800+ damage assessments after living two years
  • Noise enforcement: management requires courtesy officer contact; recordings not acted upon without in-person witness
  • Valet trash service: required but described as unreliable
  • Construction: second gym build-out started with minimal resident notice
  • Amenity maintenance: pool had algae/tadpole issues, sports courts closed for renovation

Resident ratings

Luxury Apartments
Long-term residents value spacious layouts and maintenance responsiveness, but departing tenants dispute move-out charges and feel property falls short of 'luxury' claims; outdated finishes and delayed repairs cited.
Pet-Friendly Apartments
Amenities include dog park; reviews do not detail pet policies or pet-specific issues.

How it stacks up

  • Rated 3.4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

What keeps coming up

balconyluxury apartmentspoolhelpful staffindoor raquetball courtclean groundsclubhousepool maintenancequiet propertywelcoming staff

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
132
4
31
3
11
2
21
1
85

FAQ

What is the move-out process like and are there typical damage charges?
Multiple recent departing tenants report move-out assessments of $1,800 or more in addition to withholding of the initial move-in deposit ($2,000+). Reviewers strongly recommend taking photos throughout your lease and upon move-out to dispute charges.
How responsive is maintenance to repair requests?
Many long-term residents praise fast turnaround. However, one tenant noted AC problems were addressed by refrigerant refills for an extended period rather than unit replacement until near lease end.
How does the property handle noise complaints between neighbors?
One resident provided recordings of disruptive noise to management but was told staff needed to personally hear the noise before taking action and was directed to contact the courtesy officer. The complainant felt neither response was effective.
Request a quote

Similar apartment complexes nearby

Farmhouse
72

Farmhouse

4.3(246)✓ Google-verified

Farmhouse draws strong loyalty from residents who value the engaged management team-Austin, Kallyn, and Kenia are named repeatedly for going above and beyond-and the sense of genuine community fostered through events and neighborly culture. Maintenance staff like Don are praised for responsiveness, and the property's cleanliness and grounds command consistent compliments. Yet persistent complaints fracture this picture: newer residents report appliances (dishwashers, refrigerators, dryers) arriving broken or failing rapidly, unresolved pest infestations (especially fleas) that dragged on for months, and delayed or superficial repairs despite documentation. Security gate breakdowns, missed tour appointments, and contested move-out charges add friction. The dog-friendly model, while attracting pet owners, also generates noise and waste issues management has struggled to contain.

Pet-Friendly ApartmentsLuxury Apartments
View profile
Bridge at Asher Apartments
65

Bridge at Asher Apartments

3.8(255)✓ Google-verifiedPublishes prices

Strong leasing support from standout staff members like Brenan Warner and Ashley Zapata makes the move-in process smooth for many. Renters praise the large pool, pet park, and good value for the price. However, consistent problems plague longer-term residents: packages disappear from the mail room despite camera signs, maintenance arrives without notice or at inconvenient times, hallways stay dirty, and cockroach issues persist. Management responses to complaints feel generic, and staff turnover makes follow-through unreliable. Families and pet owners drawn to the amenities should know that day-to-day operations lag behind leasing promises. Communication breakdowns, slow issue resolution, and security concerns create frustration that isn't reflected in the friendly faces at the front office.

Luxury ApartmentsPet-Friendly Apartments
View profile
Bell Southpark Apartments
69

Bell Southpark Apartments

4.2(1337)✓ Google-verified

Bell Southpark draws residents with attractive finishes and a strong location near Southpark Meadows and I-35, but quickly disappoints on follow-through. Management prioritizes cosmetic updates over core issues: packages vanish from broken lockers, trash sits overflowing despite valet fees, noise complaints go unresolved for months, and gates remain propped open. Tenants face reactive staff who enforce strict parking and trash rules against residents but appear indifferent to their own service failures. A new corporate ownership has shifted the tone from approachable to transactional, with opaque policies (guest limits, equipment availability, clubhouse capacity restrictions) discovered only after lease signing. Alberto Lopez and Hunter in leasing stand out for genuine responsiveness, yet they cannot offset the broader pattern: late payment issues met with steep fees and confusing payment systems; security failures acknowledged but unchanged; pests, fleas, and roaches treated with surface fixes rather than prevention. Reviewers who stayed longest describe a sharp decline once management changed, and many cite the gap between glossy tours and grim reality as the breaking point.

Pet-Friendly ApartmentsLuxury ApartmentsTownhome & Garden-Style Communities
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22