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The Goodwin

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 106 Google reviews · How we rank ›

4.1(106) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
The Goodwin
Location
East MLK, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
106
Ranking
#400 in Luxury Apartments
Best for
Prospective tenants prioritizing luxury finishes and amenities; less suitable for those needing reliable infrastructure or planning to stay long-term.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

The Goodwin attracts strong praise from new tenants and prospects, who consistently highlight Karolina and other leasing staff for professionalism and the stunning spaces and amenities. However, long-term residents report deep structural and maintenance failures: elevators down weeks at a time, no hot water, AC breakdowns, water damage hidden rather than fixed, and overflowing trash creating hallway hazards. Recent management changes have improved elevator reliability and cleanliness, but these core infrastructure issues persist. New residents focus on style; existing ones struggle with habitability.

The property's luxury positioning clashes with complaints of ongoing construction, broken utilities, and a disconnect between the five-star leasing experience and the day-to-day reality long-term residents face. One resident signed an NDA to exit their lease, raising questions about transparency. A new management team shows promise, but years of deferred maintenance and design flaws (remote controls, water systems, garage gate) remain unresolved.

Praised for
  • Leasing team staff professionalism (especially Karolina, Cara, Becca)
  • Beautiful, spacious units with high ceilings
  • Strong amenities (pool, coworking, fitness studio, dog park)
  • Responsive maintenance under new management
  • Welcoming community atmosphere
Watch-outs
  • Chronic elevator outages and malfunctions
  • Hot water failures and AC breakdowns
  • Water damage, leaks, mold exposure (ceiling damage painted over)
  • Overflowing trash rooms and trash in hallways
  • Faulty remote controls affecting neighbor's lights/fans
  • Garage gate repeatedly broken
  • Fire alarms going off randomly
  • Poor dog park maintenance (broken fountain, poop, glass)
  • High utility fees from water leaks
  • Inconsistent communication from previous management
responsive-managementwell-maintainedunresponsive-maintenancefriendly-staffslow-maintenance
Best for: Prospective tenants prioritizing luxury finishes and amenities; less suitable for those needing reliable infrastructure or planning to stay long-term.
Think twice if: You plan to stay beyond 1-2 years. Long-term residents report unresolved water damage, recurring elevator failures, hot water issues, and pest problems despite complaints.

What this place gets right

  • Standout leasing agents (Karolina, Cara, Becca praised by name)
  • Luxury finishes and high ceilings in units
  • Premium amenities: resort pools, coworking, fitness, dog park
  • Recent management overhaul improving responsiveness

Before you tour or apply

  • Leasing agents Karolina, Cara, and Becca specifically named for going above and beyond
  • Remote controls installed in every room cause lights/fans in neighbor's units to activate
  • Water damage in units painted over rather than repaired; potential mold exposure
  • Garage gate and elevators chronically broken; some reports of elevators down for months
  • Dog park design issues: single entrance, overflowing trash, broken water fountain
  • Maintenance painted over water stains in building hallways instead of addressing root cause
  • Previous management required NDA signing for lease buyout
  • New management (unnamed) implemented resident events and improved elevator/cleanliness in two months

Resident ratings

Luxury Apartments
Units beautifully finished with high ceilings and modern design; long-term residents report serious infrastructure problems including water damage, elevator failures, and pest issues.
Pet-Friendly Apartments
Dog park and wash station available but poorly maintained: single entrance, trash overflow, broken water fountain, poop accumulation reported.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 42% of the businesses in this directory.

What keeps coming up

huge ceilingsleasing processhelpful staffoverflowing trashwelcoming atmosphereprompt maintenancefriendly tenantsresident careleasing teambeautiful property

How we scored this

How We Score
Star rating 39
Review volume 88
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Breaking down the ratings

5
78
4
4
3
1
2
2
1
21

FAQ

Are the elevators usually working?
No. Reviews report elevators broken frequently (sometimes down for weeks or months). Recent management has improved reliability, but outages continue.
Does hot water work reliably?
No. Multiple long-term residents report ongoing hot water failures and AC breakdowns as chronic issues not fully resolved.
Is the dog park maintained?
The dog park has a single entrance and historically suffered from trash overflow, broken water fountain, and poor cleanliness, though recent reviews suggest improvement.
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Last updated 2026-09-08