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The Goodwin

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 110 Google reviews · How we rank ›

4.1(110) 67 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
The Goodwin
Location
East MLK, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
110
Ranking
#390 in Luxury Apartments
Best for
Renters prioritizing leasing-team rapport and amenities; those relocating short-term with patience for infrastructure gaps.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Strong leasing team experience contrasts sharply with recurring operational failures. Multiple reviewers praise Karolina, Cara, and Paige for patient, thorough tours and smooth check-ins; new management is credited with fixing elevators, the garage gate, and common-area cleanliness. Yet long-standing complaints dominate: fire alarms at odd hours, elevator downtime (repeatedly broken), garage door malfunctions, chronic hot-water shortages, roaches, and trash chutes that overflow into hallways. One reviewer reported being required to sign an NDA to break a lease, leaving charges disputed months after move-out.

The building's physical bones seem solid (high ceilings praised, individual units appealing), and amenities are genuinely premium. But systemic maintenance gaps, poor neighbor-enforcement (dog urine in elevators, uncurbed pets, fast driving), and water-damage patches suggest ongoing construction debt. Recent management changes show promise, yet the texture of daily living remains frustrated: fire alarms interrupting sleep, damp dog park, flooded lobby during rain, rotisserie-style staff turnover, and internet locked to one provider.

Praised for
  • attentive, helpful leasing staff
  • responsive maintenance
  • premium amenities (gym, pools, coworking)
  • friendly community atmosphere
  • new management improvements
Watch-outs
  • persistent infrastructure issues (elevators, garage door, hot water)
  • trash management and overflow in common areas
  • pest problems (roaches reported)
  • forced NDA clauses on lease exits
  • inconsistent enforcement of pet policies
responsive-managementslow-maintenanceunresponsive-maintenancewell-maintainedfriendly-staffrenovated-units
Best for: Renters prioritizing leasing-team rapport and amenities; those relocating short-term with patience for infrastructure gaps.
Think twice if: Expect persistent elevator downtime, ongoing water-pressure issues, and inconsistent neighbor-enforcement of pet and trash policies. Check current status before committing long-term.

What this place gets right

  • Attentive leasing team (Karolina, Cara, Paige specifically praised)
  • Resort-style pools and rooftop lounge
  • Pet amenities (dog park, wash station)
  • Responsive maintenance (when working)
  • Premium fitness studio with full-weight equipment

Before you tour or apply

  • Leasing staff Karolina, Cara, and Paige named repeatedly for professionalism and helpfulness
  • Gym equipment: dumbbells to 100lbs, 330lbs plate weight, machine equipment
  • Dog park surfaces reported soggy/damp; trash and broken glass noted
  • Elevators broken approximately 80% of the time historically; recent repairs by new management
  • Internet provided by White Sky only; cannot choose provider or speed
  • Trash chutes frequently unable to open due to overflow; trash bags left in hallways and stairwells
  • Fire alarms reported at odd hours over multiple years
  • NDA clause on lease exit mentioned in one review; move-out charges disputed after tenant departure

Resident ratings

Luxury Apartments
Upscale finishes and high ceilings praised, but chronic maintenance failures (elevators, water, heating) undermine luxury positioning.
Pet-Friendly Apartments
Dog park and pet wash available, but enforcement of pet policies weak; dog urine in elevators and stairwells reported repeatedly.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

What keeps coming up

huge ceilingsleasing processhelpful staffoverflowing trashwelcoming atmosphereprompt maintenancefriendly tenantsresident careleasing teambeautiful property

How we scored this

How We Score
Star rating 39
Review volume 89
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
81
4
3
3
2
2
3
1
21

FAQ

What amenities are included?
Resort-style pools, rooftop lounge, fitness studio with dumbbells and plate weight, dog park, pet wash station, coworking spaces, and private conference rooms.
Can I choose my internet provider?
No. Internet is provided by White Sky only; you cannot select provider or speed, and technical support goes through White Sky.
What current leasing offers are available?
Up to 10 weeks free plus $750 incentive, or lease by 8/5 for a chance to win free rent for one year.
Request a quote

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Last updated 2026-09-22