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The Goodwin

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 102 Google reviews · How we rank ›

3.9(102) 64 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
The Goodwin
Service
Luxury Apartments
Reviews
102

What we found

Staff including Cara and Karolina earn consistent praise for leasing support and tour experience. The design, amenities (pools, dog park, fitness studio), and East Austin location attract strong interest. However, long-term residents report persistent infrastructure problems: elevators down for months, garage gates failing repeatedly, water damage from initial construction never fully resolved, and trash management breakdowns. New management shows signs of addressing these issues, yet the disconnect between the polished units and ongoing building problems defines the experience for many residents.

Praised for
  • responsive staff (Cara, Karolina, Jayce)
  • striking design and aesthetic
  • desirable amenities
  • smooth leasing experience
Watch-outs
  • chronic building maintenance failures (elevator outages, garage gate broken)
  • ongoing water damage and flooding issues
  • unaddressed construction damage in hallways
  • poor trash and common area upkeep
responsive-managementwell-maintainedgreat-amenitiesslow-maintenance
Best for: Renters prioritizing design, amenities, and staff service over long-term building stability.
Think twice if: Heavy on-site construction, recurring elevator failures, and unresolved water damage have frustrated residents despite attractive unit finishes and friendly leasing teams.

What this place gets right

  • leasing staff go above and beyond
  • distinctive speakeasy aesthetic and high ceilings
  • comprehensive on-site amenities
  • convenient East Austin location near downtown

Before you tour or apply

  • Cara, Karolina, and Jayce named for leasing and resident care
  • Long-term maintenance technician with long hair praised for prompt repairs
  • Dog park initially had standing water issue (fixed after complaints)
  • Main garage gate broken approximately 80% of the time according to one resident
  • Main elevator(s) down for extended periods
  • Stratus app system required resident troubleshooting when staff did not respond

Resident ratings

Luxury Apartments
Units themselves praised for design and high ceilings; common areas and infrastructure plagued by construction damage, water leaks, and prolonged equipment failures that contradict the luxury positioning.

How it stacks up

  • Rated 3.9 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 38% of the businesses in this directory.

What keeps coming up

huge ceilingshelpful staffproximity to downtownprompt maintenancekind staffwelcoming atmosphereproperty toursresident careapartment conditiondesign

How we scored this

How We Score
Star rating 28
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
71
4
3
3
1
2
3
1
24

FAQ

What lease specials are available?
Their website currently lists up to 10 weeks free plus $750 incentive, and a promotional offer to lease by 8/5 for a chance to win free rent for one year.
What amenities does The Goodwin offer?
Pet wash station, dog park, fitness studio, coworking spaces with private conference rooms, resort-style pools, rooftop lounge, and onsite maintenance.
Is there an elevator outage?
Recent reviews note that elevators have been down for extended periods; contact the office directly for current operational status.
Request a quote

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Last updated 2026-07-17