The Goodwin
The Goodwin attracts strong praise from new tenants and prospects, who consistently highlight Karolina and other leasing staff for professionalism and the stunning spaces and amenities. However, long-term residents report deep structural and maintenance failures: elevators down weeks at a time, no hot water, AC breakdowns, water damage hidden rather than fixed, and overflowing trash creating hallway hazards. Recent management changes have improved elevator reliability and cleanliness, but these core infrastructure issues persist. New residents focus on style; existing ones struggle with habitability. The property's luxury positioning clashes with complaints of ongoing construction, broken utilities, and a disconnect between the five-star leasing experience and the day-to-day reality long-term residents face. One resident signed an NDA to exit their lease, raising questions about transparency. A new management team shows promise, but years of deferred maintenance and design flaws (remote controls, water systems, garage gate) remain unresolved.
