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The Pearl Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 136 Google reviews · How we rank ›

3.5(136) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Pearl Apartments
Location
Brentwood, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
136
Ranking
#322 in Luxury Apartments
Best for
Professionals and families wanting proximity to downtown with active amenities and welcoming community culture.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Five-year residents and recent arrivals praise the staff by name-Andy, Parker, Taylor, Caleb-for genuine friendliness and quick problem-solving. Maintenance responds same-day to emergencies. The rooftop pool, gym, yoga studio, and dog park draw consistent appreciation, as do the monthly resident events and the Brentwood location close to downtown. A strong subset describes feeling genuinely at home.

Newer residents worry about security deposit deductions (one reviewer disputed a $250 charge for a minor counter dent). Dog noise appears in a handful of reviews; visitor and guest policies triggered at least one complaint. The 3.5-star average reflects a vocal minority of one- and two-star ratings clashing with a large base of five-star long-term residents.

Praised for
  • Staff responsiveness and friendliness (named team members)
  • Fast, reliable maintenance
  • Well-maintained facilities and common areas
  • Quality amenities (pool, gym, yoga, dog park)
  • Community events and welcoming resident culture
Watch-outs
  • Security deposit deductions viewed as unfair
  • Noise from neighbors and dogs
  • Visitor policies perceived as restrictive
friendly-staffresponsive-managementwell-maintainedgreat-amenitiesnoisy-neighborspackage-theft
Best for: Professionals and families wanting proximity to downtown with active amenities and welcoming community culture.
Think twice if: Pet owners bothered by neighbor dog noise, or renters concerned about aggressive security deposit deduction practices.

What this place gets right

  • Named staff (Andy, Parker, Taylor, Caleb) known for going above and beyond
  • Same-day emergency maintenance response
  • Carefully maintained common areas and grounds
  • Rooftop pool, heated plunge spas, dog grooming spa

Before you tour or apply

  • Staff members Andy, Parker, Taylor, and Caleb named repeatedly as exceptionally helpful
  • Maintenance team handles same-day emergency repairs (AC breakdown example cited)
  • Nightly valet trash pickup
  • Office staffed 7 days a week
  • Pet grooming spa on-site
  • Common areas cleaned early mornings (6:15 AM noted)
  • Hallways are open-air design
  • Security deposit $250

Resident ratings

Luxury Apartments
Long-term residents and new leases praise clean units, thoughtful design, well-constructed common areas; newer residents dispute deposit deductions on minor wear.
Pet-Friendly Apartments
Dog park and pet grooming spa valued, but some reviews report neighbor dog noise as persistent issue despite pet-friendly reputation.

How it stacks up

  • Rated 3.5 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

How we scored this

How We Score
Star rating 5
Review volume 93
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30

Breaking down the ratings

5
71
4
12
3
6
2
5
1
42

FAQ

Is the office open weekdays only?
No, the office is staffed 7 days a week, though specific hours are not detailed in reviews.
How quickly does maintenance respond?
Reviews report same-day response for emergency repairs like AC failures on weekends, and general service requests are completed quickly.
What happens to security deposits?
Some residents received full deposits back, but others report deductions for minor wear (e.g., small dents); one reviewer was charged $250 for a disputed counter blemish.
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Last updated 2026-09-22