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The Pearl Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 134 Google reviews · How we rank ›

3.5(134) 60 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Pearl Apartments
Location
Brentwood, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
134
Ranking
#341 in Luxury Apartments
Best for
Residents seeking professional maintenance and engaged community events during tenancy.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Long-term residents consistently praise the maintenance team's speed and attentiveness, along with the warmth of leasing staff like Taylar. The courtyards stay clean, events build community, and the Brentwood location works well for access to Downtown and the Domain.

Move-out encounters a sharp reversal: multiple residents report withheld deposits for trivial wear (dents, carpet they dispute), missing follow-up on complaints, and a disconnect between the friendly leasing process and hands-off property management. Noise, guest parking conflicts, and a flooded unit with potential mold added to frustration.

Praised for
  • responsive maintenance team
  • friendly and welcoming staff
  • clean well-maintained facilities
  • strong community events and culture
  • convenient Brentwood location
Watch-outs
  • aggressive security deposit deductions
  • inconsistent enforcement of rules
  • noise and disruptive pool events
  • lack of follow-up on maintenance and property issues
responsive-managementfriendly-staffwell-maintainedclean-common-areasgreat-amenitiesparking-issuesunresponsive-maintenance
Best for: Residents seeking professional maintenance and engaged community events during tenancy.
Think twice if: Deposits frequently withheld for minor wear despite photos and move-out cleanings; follow-up on complaints inconsistent.

What this place gets right

  • Maintenance crew responds same-day to requests
  • staff known by name and described as warm
  • clean common areas with daily upkeep
  • on-site amenities curated for community feel

Before you tour or apply

  • Maintenance responds same-day on weekends
  • Taylar Davison named as helpful leasing consultant
  • Andy and Parker mentioned as responsive property managers
  • daily common area cleaning observed at 6:15 AM
  • nightly valet trash pickup
  • residents report $250 security deposit deductions for minor damage like small counter dents and normal carpet wear
  • flooding and mold reported in at least one unit with disputed remediation
  • broken water meter resulted in overcharges and disputed credit

Resident ratings

Luxury Apartments
Praised for premium amenities and welcoming move-in; marred by deposit disputes and inconsistent follow-up post-move-out.

How it stacks up

  • Rated 3.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

How we scored this

How We Score
Star rating 5
Review volume 92
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Breaking down the ratings

5
69
4
12
3
6
2
5
1
42

FAQ

What are office hours?
The office is staffed 7 days a week.
How quickly does maintenance respond?
Multiple residents report same-day response, including weekends.
Can I get my full deposit back?
Recent residents report charges for minor wear and carpet replacement despite photos of good condition; disputes with management over documentation remain unresolved.
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Last updated 2026-09-08