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The Brentwood Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 58 Google reviews · How we rank ›

3.8(58) 60 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
The Brentwood Apartments
Location
Brentwood, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
58
Ranking
#342 in Luxury Apartments
Best for
New residents relocating to Austin who prioritize staff hospitality and walkable urban location

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-08-11.

What we found

Staff warmth and clean common areas draw tenants in, but the building's shortcomings quickly undermine the luxury promise. Reviewers praise Devin, Lorena, Monica and other team members for genuine care, and many cite the quiet location close to downtown and functioning pool and fitness amenities.

The fabric of the experience crumbles once you move in. Structural defects (wall cracks, sewage odors, peeling floors), pervasive security lapses (stolen bikes and cars, broken FOB gates, abandoned broken-down vehicles), and acoustic failures (neighbors' noise penetrates easily, doors slam) dominate complaint volume. Pest issues persist even after multiple treatments. Multiple residents report management's defensive stance when problems surface, and documented instances of unit entry without notice add to trust erosion.

Praised for
  • friendly and responsive staff (Devin, Lorena, Monica, Shiann named)
  • clean well-maintained amenities
  • quiet despite central location
  • quick helpful maintenance
  • pet-friendly culture
Watch-outs
  • poor soundproofing and thin walls
  • security failures (thefts, break-ins, failed FOB system)
  • construction defects (cracks, peeling flooring, damaged plumbing)
  • pest problems (earwigs, roaches)
  • poor communication and lack of accountability
  • excessive door slamming
  • noisy fridges
friendly-staffwell-maintainedquiet-communitypoor-soundproofingpackage-theftslow-maintenancepoor-communicationunresponsive-maintenance
Best for: New residents relocating to Austin who prioritize staff hospitality and walkable urban location
Think twice if: If security, structural integrity, soundproofing, or long-term building reliability matter most. Persistent theft reports and maintenance of defects suggest caution for noise-sensitive tenants or those with bikes and cars to protect.

What this place gets right

  • experienced friendly staff
  • close to downtown and restaurants
  • clean amenities and grounds
  • pet-friendly with dedicated park and spa

Before you tour or apply

  • Staff members named in positive reviews: Devin, Lorena, Monica, Shiann, Gavino
  • Pet park and indoor pet spa on-site
  • One-year-old building with reported structural defects (wall cracks, peeling flooring, sewage odors from plumbing)
  • FOB security system experiences frequent failures
  • Earwig infestation required three pest treatments without full resolution
  • Resident reported unit accessed and pesticide-sprayed without notice while dogs were inside
  • Amenity fee $30/month; printer arrived after 8 months and frequently out of ink
  • Parking: $75/month reserved spots sit empty while standard residents struggle for spots after 5pm

Resident ratings

Luxury Apartments
Advertised as luxury but structural defects and security failures disappoint residents; clean amenities and friendly staff offset poor acoustic and building integrity.
Pet-Friendly Apartments
Pet park and spa well-liked by residents; some friction over PetScreening enforcement and selective fining practices.
Townhome & Garden-Style Communities
Townhome units available but reviewers emphasize same building issues apply (soundproofing, construction quality, security).

How it stacks up

  • Rated 3.8 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 23% of the businesses in this directory.

How we scored this

How We Score
Star rating 24
Review volume 77
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Breaking down the ratings

5
38
4
2
3
2
2
0
1
16

FAQ

Is the FOB security system reliable?
No. Reviewers report frequent failures: doors that do not latch, garage doors that break regularly, and gate malfunctions. Bikes and cars have been stolen despite the system.
How quickly does maintenance respond?
Several reviewers praise quick friendly response to requests. However, chronic issues like sewage odor from plumbing and pest problems recur despite multiple attempts to fix.
Can I open my windows for fresh air?
Units have fixed non-operable windows, limiting ventilation options. Reviewers report excessive hallway humidity and limited ability to air out apartments.
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Last updated 2026-09-22