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The Brentwood Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 59 Google reviews · How we rank ›

3.8(59) 60 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
The Brentwood Apartments
Location
Brentwood, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
59
Ranking
#306 in Luxury Apartments
Best for
Young professionals or small households seeking central Austin location and staff support over new construction durability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-11.

What we found

Half the reviews glow about staff warmth and maintenance speed, while the other half describe a poorly built complex with slamming doors, thin walls, recurring break-ins, and management that avoids accountability. A year-old building already shows cracked walls, peeling flooring, and structural plumbing issues reviewers suspect violate code.

Management staff (Devin, Lorena, Monica, Shiann) earn consistent praise for patience and friendliness; the property itself disappoints. Guests face a restrictive FOB system; residents tolerate noise and theft. For under $2,000 rent, downtown proximity and amenities attract renters willing to accept early wear-and-tear in exchange for responsive people.

Praised for
  • friendly, responsive staff
  • clean amenities and common areas
  • quiet community despite location
  • convenient central location
Watch-outs
  • poor construction quality and early deterioration
  • noise from neighbors and slamming doors
  • persistent security issues: break-ins, bike theft, gate failures
  • pest problems unresolved by multiple treatments
  • unresponsive communication and lack of accountability
friendly-staffresponsive-managementwell-maintainednoisy-neighborspoor-soundproofingunresponsive-maintenancesafe-securepackage-theft
Best for: Young professionals or small households seeking central Austin location and staff support over new construction durability.
Think twice if: Units show early wear (peeling floors, cracked walls, sewage odors); security lapses (gate breaks, bike theft, break-ins); thin walls transmit neighbor noise; restrictive guest FOB access; pest treatments sometimes done without adequate notice.

What this place gets right

  • attentive, friendly management team
  • convenient central Austin location near restaurants and downtown
  • ample amenities: pools, fitness, co-work, pet spa

Before you tour or apply

  • Named staff praised: Devin (maintenance/tours), Lorena (leasing), Monica (manager), Shiann (management), Gavino (tours)
  • Reported structural issues: floor-to-ceiling wall cracks, peeling flooring after six months, sewage smells from improperly pitched plumbing
  • Security: gate malfunctions frequently; bikes stolen from locked cage; cars broken into multiple times; FOB system denies visitor/delivery convenience
  • Pest control: three treatments failed to resolve earwig infestation; one interior treatment applied despite resident request for delay until dogs removed
  • Noise: elevator repairs required; dog park becomes mud pit after rain; slamming doors throughout building; thin walls transmit upstairs footsteps and neighbor noise

Resident ratings

Luxury Apartments
Building quality contradicts luxury positioning: construction defects, structural issues, poor soundproofing, and thin materials undermine premium pricing and expectations.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 23% of the businesses in this directory.

How we scored this

How We Score
Star rating 24
Review volume 77
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
38
4
2
3
3
2
0
1
16

FAQ

Is visitor and delivery access easy?
No. Guests require a FOB, must submit vehicle info daily, park on fifth floor only, and be buzzed through multiple locked doors. Management recommends having staff meet visitors at the gate.
Are there any construction or durability issues I should know about?
Yes. Multiple reviews report cracked walls, peeling flooring within six months, a structural plumbing issue causing sewage odors, and shoddy finish work (paint splatter, scratched floors on move-in). A one-year resident noted more maintenance problems than any previous complex.
How responsive is maintenance?
Quick and friendly when issues are reported, but unable to resolve recurring problems. Examples: AC outages (three separate incidents), sewage smell requiring repeated failed fixes, and unresolved earwig infestation after three pest-control visits.
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Last updated 2026-09-08