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The Preserve Central Park

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 20 Google reviews · How we rank ›

3.6(20) 56 low data composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Preserve Central Park
Location
Brentwood, Austin
Service
Luxury Apartments
Reviews
20
Ranking
#602 in Luxury Apartments
Best for
professionals seeking walkable urban location without ground-floor sensitivity

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Three years of living here brought good location access and friendly neighbors, but recurring water damage, mold risk, and roach problems persisted despite maintenance requests. Office closures frustrate residents trying to reach staff; ground-floor units show particular moisture and odor issues.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Recent reviews (last year and earlier this year) show ongoing water, mold, and pest issues; no evidence of improvement over time.

Praised for
  • responsive maintenance for routine requests
  • welcoming neighborhood and community feel
  • convenient location near shops and dining
Watch-outs
  • water leaks and mold in units
  • unresolved pest control issues
  • office staff availability and punctuality
  • filthy move-in ready units
responsive-managementunresponsive-maintenancewell-maintainedpest-problemsslow-maintenance
Best for: professionals seeking walkable urban location without ground-floor sensitivity
Think twice if: water damage, mold, pest control history; verify unit condition before signing lease

What this place gets right

  • walkable location near shops and restaurants
  • friendly resident community
  • responsive routine maintenance

Before you tour or apply

  • recurring ceiling water leaks affecting multiple units over years
  • ground-floor units report persistent dampness and musty smell
  • roach infestations cited across three separate reviews
  • office staff regularly absent before stated 5 pm closing time
  • move-in ready units documented with filth and feces in common areas

Resident ratings

Luxury Apartments
location and community offset serious water damage, pest, and maintenance transparency issues

How it stacks up

  • Rated 3.6 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 11% of the businesses in this directory.

What keeps coming up

moldleakingleasingleasing agentsmell

How we scored this

How We Score
Star rating 22
Review volume 57
Review recency 100
Review sentiment 47
Profile completeness 100
Verification 30

Breaking down the ratings

5
9
4
2
3
2
2
5
1
2

FAQ

Is the office open until 5 pm?
Hours list 7 days of service, but multiple residents report the office is closed before 5 pm, sometimes up to an hour early.

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Residents credit Jamie and Manuel for smooth lease approval and helpful onboarding, and praise the Brentwood location. However, systematic management failures dominate complaints: multiple applicants report months without response or denial explanations, maintenance workers enter units without notice and leave jobs half-done, and several tenants allege deposit withholding or unit substitution. Water quality, plumbing defects, and theft remain persistent issues.

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Atlas North Lamar

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Since new management took over, Atlas North Lamar has become known for attentive staff who remember resident names and go beyond standard help. Monthly events, upgraded amenities like pickleball and sauna, and genuine care from the team create strong community feel that long-term residents actively choose to stay. Location near North Loop puts downtown and most Austin spots within 15 minutes. Finishes are polished, the gym gets consistent praise, and pricing feels fair relative to what's offered. A few note occasional hallway cleanliness issues and online payment fees, but these don't dent the overall satisfaction of a well-run property.

Luxury Apartments

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Last updated 2026-09-22