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The Jordan at Mueller Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 44 Google reviews · How we rank ›

4.4(44) 70 low data composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
The Jordan at Mueller Apartments
Location
Mueller, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
44
Ranking
#385 in Luxury Apartments
Best for
Families valuing responsive management, green living, and on-site community programs.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Residents consistently praise the management team (Lisa, Bryan, Jake) for listening and solving problems quickly. Spacious floor plans, green building design, and community programs draw families; maintenance shows up the same day on requests.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • responsive management
  • patient and caring staff
  • reasonable apartment size
  • green building features
  • quick maintenance response
Watch-outs
  • unit layout concerns
  • past noise and unsupervised activity
responsive-managementfriendly-staffwell-maintainedquiet-communityrenovated-units
Best for: Families valuing responsive management, green living, and on-site community programs.
Think twice if: Units are smaller than some nearby complexes; past noise issues have improved but may reflect community turnover.

What this place gets right

  • responsive, named management team
  • same-day maintenance response
  • spacious floor plans with green building design
  • on-site community programs and services

Before you tour or apply

  • Lisa (current manager) praised for responsiveness and follow-through
  • Bryan and Jake (earlier management) also named for patient, helpful service
  • Same-day maintenance response noted in at least one recent request
  • Approximately 800 sq ft floor plan mentioned in recent reviews

Resident ratings

Luxury Apartments
Spacious floor plans praised at affordable price; green building and community programs valued by long-term residents.
Pet-Friendly Apartments
Dog park on-site mentioned; pet-friendly policy supported by community amenities.

How it stacks up

  • Rated 4.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 18% of the businesses in this directory.

What keeps coming up

apartment sizeaffordabilityquietnessapproval processcaring staffquick issue resolutiongoing above and beyondcleanlinesspatient stafflocation

How we scored this

How We Score
Star rating 51
Review volume 72
Review recency 100
Review sentiment 60
Profile completeness 100
Verification 30

Breaking down the ratings

5
31
4
6
3
2
2
2
1
3

FAQ

How fast does maintenance respond?
Same-day response for maintenance requests based on recent resident experience.
What community programs are available?
Their website lists free after-school and summer programs at the on-site Community Learning Center, plus financial stability coaching and healthy living resources.
Are there pet facilities?
Yes, there is a dog park next door to the property.
Request a quote

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Mueller Crossing
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4.0(58)✓ Google-verified

New management (ResProp, starting mid-2023) has transformed resident experience through fast maintenance response and attentive leasing staff. Rafael and Nico are repeatedly named for reliability and clear communication. Townhomes and apartments have been renovated with modern finishes. However, the complex is 50+ years old. Some residents faced months without hot water or adequate pressure under prior management, though current staff handles urgent issues the same afternoon. Units have small bathrooms and limited storage. The combo washer/dryer units are being phased out. Those seeking a newer building should know what they are signing up for.

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Rivette Tower
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Maintenance staff, particularly Abed, earn consistent praise for speed and professionalism, and front-desk teams are friendly. The property itself has beautiful finishes and sits near Mueller's parks. However, chronic internet outages (sometimes weekly, lasting 48+ hours), repeated package theft, broken doors and key fobs, and poor management communication have left many residents frustrated with what they pay. Multiple reviewers who stayed only to avoid moving costs report conditions have not improved despite promises. Leasing staff (especially Justin) handle tours well, but after move-in, responsiveness drops sharply. Residents report ignored emails, slow repairs on major issues like water outages and garage door breakdowns, and selective lease enforcement. The package room, despite upgrades, remains vulnerable; security gaps in the garage and building access compound theft concerns. For remote workers and those expecting support at luxury price points, these operational failures create real friction.

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Aldrich 51 Apartments
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Reviewers praise the Mueller location, spacious layouts, and responsive management team, particularly naming Martin and Nelson for personal attention and quick work. The concrete building offers rare soundproofing for apartments. However, chronic fire alarm false triggers disrupt sleep repeatedly, pest control has lapsed with roaches appearing in common areas, and security gaps allow unauthorized entry. One reviewer reported a $214 monthly rent jump after lease renewal with allegedly illegal practices. Long-term residents stay for the location and value, but newer arrivals encounter deteriorating maintenance and building systems.

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Last updated 2026-09-08