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Mueller Crossing

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 54 Google reviews · How we rank ›

3.9(54) 61 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Mueller Crossing
Service
Pet-Friendly Apartments
Reviews
54

What we found

Since mid-2023, new management (ResProp) has transformed Mueller Crossing from a troubled property into one where residents feel heard. Rafael the maintenance worker and leasing agent Nico stand out for same-day repairs and stress-free move-ins. Units are freshly renovated with modern finishes, and staff keep grounds tidy.

The catch: this complex is 50+ years old with infrastructure problems that predate the turnaround. Some tenants still report chronic water pressure, plumbing backups, window damage left unrepaired for months, and flooding when it rains. Newer residents praise the improvements; longer-term tenants with unresolved issues have moved out frustrated. Location near the #20 bus line and Mueller Development works well for commuters.

Praised for
  • responsive maintenance and management
  • named staff (Rafael, Nico, Sam) go above and beyond
  • recent renovations and clean units
  • convenient location near transit and downtown
Watch-outs
  • chronic plumbing and water pressure issues
  • flooding and drainage problems during rain
  • slow response to older complaints under previous management
  • pest problems reported by some residents
  • small bathrooms and limited storage in older units
responsive-managementfriendly-staffrenovated-unitswell-maintainedpest-problems
Best for: Pet owners seeking renovated units near transit who prioritize responsive maintenance staff.
Think twice if: Prone to water damage when it rains and chronic plumbing issues; small bathrooms and storage reflect the building's age.

What this place gets right

  • Named maintenance staff (Rafael) who responds same-day
  • Recent interior renovations with modern finishes
  • Pet amenities (dog park, no breed restrictions apparent)
  • Close to #20 bus line and downtown via I-35/US-290

Before you tour or apply

  • Rafael (maintenance) handles repairs same-day and on weekends (AC outage fixed Sunday)
  • Nico (leasing agent) named repeatedly for smooth move-ins and clear communication
  • Sam (manager) noted for responsiveness in earlier reviews
  • 24-hour maintenance listed on their website
  • Washer-dryer combo units being phased out
  • Window screens left unrepaired for 7+ months in one case (pre-2023 under old management)
  • Management changed mid-2023 to ResProp; conditions improved noticeably after

Resident ratings

Pet-Friendly Apartments
Dog park appreciated; some residents note urine smell in common areas due to lack of real grass

How it stacks up

  • Rated 3.9 against a 3.99 average across the 343 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 18% of the businesses in this directory.

What keeps coming up

remodeled interiorsnew locksdog parkpoolresponsive managementhelpful stafflandscapingpest controlmodern apartmentsvalue for money

How we scored this

How We Score
Star rating 29
Review volume 76
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
36
4
3
3
0
2
5
1
10

FAQ

How fast is maintenance response?
Residents report same-day or next-afternoon responses for work requests (e.g., leaky faucet, AC outage on Sunday). Rafael is named consistently for quick turnaround.
What is the lease move-in process like?
Recent residents praise smooth, well-prepared move-ins handled by leasing agent Nico. He answers all questions and handles the paperwork clearly, though move-in hiccups like broken A/C or no hot water can occur.
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Last updated 2026-07-17