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Rivette Tower

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 164 Google reviews · How we rank ›

4.4(164) 72 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Rivette Tower
Location
Mueller Tower District, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
164
Ranking
#48 in Luxury Apartments
Best for
Professionals who prioritize location and building aesthetics over operational reliability; those who can tolerate frequent internet and security gaps.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Maintenance staff, particularly Abed, earn consistent praise for speed and professionalism, and front-desk teams are friendly. The property itself has beautiful finishes and sits near Mueller's parks. However, chronic internet outages (sometimes weekly, lasting 48+ hours), repeated package theft, broken doors and key fobs, and poor management communication have left many residents frustrated with what they pay. Multiple reviewers who stayed only to avoid moving costs report conditions have not improved despite promises.

Leasing staff (especially Justin) handle tours well, but after move-in, responsiveness drops sharply. Residents report ignored emails, slow repairs on major issues like water outages and garage door breakdowns, and selective lease enforcement. The package room, despite upgrades, remains vulnerable; security gaps in the garage and building access compound theft concerns. For remote workers and those expecting support at luxury price points, these operational failures create real friction.

Praised for
  • maintenance staff responsiveness (especially Abed)
  • leasing/front-desk staff friendliness
  • location and green spaces
  • modern amenities and luxury finishes
Watch-outs
  • chronic internet outages and poor provider service
  • package theft and inadequate security
  • broken key fobs and doors
  • poor management communication and responsiveness
  • thin walls and noise
  • inconsistent maintenance and move-in coordination
friendly-staffresponsive-managementwell-maintainedunresponsive-maintenancepoor-communicationpackage-theft
Best for: Professionals who prioritize location and building aesthetics over operational reliability; those who can tolerate frequent internet and security gaps.
Think twice if: You work from home, rely on stable internet, receive many packages, or expect management to respond quickly to major issues. Internet outages, package theft, and communication gaps are recurring patterns.

What this place gets right

  • dedicated maintenance staff (Abed named repeatedly)
  • professional leasing tours
  • prime Mueller location near parks and shops
  • LEED Gold certified

Before you tour or apply

  • Abed (maintenance technician) repeatedly praised for speed and professionalism across multiple reviews
  • Justin (leasing staff) noted for professional tour guidance
  • Chronic internet outages reported weekly to multiple-day durations
  • Package theft documented at 20+ instances by single resident over six months; Luxer One (third-party mail service) does not investigate most claims
  • Mandatory $70/month internet charge despite frequent outages
  • Key fobs malfunction frequently across large sections of building
  • Garage door breaks for weeks at a time; no security cameras in garage
  • Water outages of 2-3 days reported

Resident ratings

Luxury Apartments
Finishes and location are attractive, but infrastructure (internet, security, doors) and management responsiveness fall short of luxury expectations at premium rents.

How it stacks up

  • Rated 4.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 59% of the businesses in this directory.

What keeps coming up

luxury feelrespectful stafflockersefficient repairbeautiful propertyinformative staffproperty tourhelpful teamwarm welcomesmooth process

How we scored this

How We Score
Star rating 57
Review volume 96
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Breaking down the ratings

5
136
4
1
3
2
2
2
1
23

FAQ

Why did I get a broken appointment confirmation on a Sunday?
The leasing office is closed Sundays. One reviewer booked a 2 p.m. Sunday tour via the website and received confirmation one day later, though the office was not open. This appears to be an isolated incident; hours are posted.
How much does internet cost and is it reliable?
Internet is mandatory at $70/month. Multiple reviewers report it goes out weekly to multiple-day outages. Management has not changed providers despite requests. Cell reception inside is also weak, leaving residents offline during WiFi outages.
Is the package room secure?
No. Despite upgrades to the door, residents report ongoing theft. There are no individual lockers, only a shared room. One resident reported 20 packages stolen in six months; the third-party mail service Luxer One rarely investigates claims or approves refunds.
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Last updated 2026-09-08