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Still Waters

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 240 Google reviews · How we rank ›

4.2(240) 70 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsLuxury Apartments
Still Waters
Location
Onion Creek, Austin
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
240
Ranking
#123 in Pet-Friendly Apartments
Best for
Pet owners seeking amenity-rich luxury apartments with reliable maintenance response.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Maintenance and leasing staff earn consistent praise for speed, friendliness, and going above and beyond. Miguel Cuevas, Miguel Soto, Junior, and Lizzy are named repeatedly for quick turnarounds and genuine care. Pools and grounds appeal to long-term renters who value the location near Southpark Meadows.

However, serious complaints stack up: mold in units on move-in, security gaps (unlocked doors, car thefts despite guards), German cockroaches and mosquitoes, inconsistent policy enforcement, surprise move-out charges for pre-existing issues, and slow or dismissive responses to formal complaints. Management shifts support suddenly and unpredictably.

Praised for
  • fast, friendly maintenance crew (named Miguel Soto, Miguel Cuevas, Junior)
  • helpful, professional leasing staff (Lizzy/Elizabeth, Janah)
  • well-maintained grounds and pools
  • safe, peaceful community (long-term residents)
Watch-outs
  • mold in units on move-in, unresolved
  • security gaps (unlocked doors, inadequate guards, car break-ins and theft)
  • pest issues (German cockroaches, mosquitoes)
  • inconsistent policies and unexpected fee charges
  • unresponsive management to complaints
  • unprofessional office staff interactions
responsive-managementpoor-communicationwell-maintainedpest-problemsclean-common-areasparking-issuesgreat-amenitiessafe-secureunresponsive-maintenancefriendly-staff
Best for: Pet owners seeking amenity-rich luxury apartments with reliable maintenance response.
Think twice if: Mold, cockroaches, and security concerns reported; management unresponsive to serious complaints and inconsistent on policy enforcement.

What this place gets right

  • responsive, named maintenance crew (Miguel Cuevas, Miguel Soto, Junior)
  • resort-style pool and bocce court
  • professional, helpful leasing team (Lizzy/Elizabeth)
  • quick maintenance response time

Before you tour or apply

  • Maintenance crew: Miguel Cuevas, Miguel Soto, Junior (all named for rapid, quality work)
  • Leasing staff: Lizzy/Elizabeth (praised for professionalism and going above and beyond)
  • Janah (noted for pool events)
  • Pet fees: $300 one-time fee, $300 deposit, $20/month rent per pet
  • Amenities: resort-style pool, bocce ball court, putting green, fitness center, dog park
  • Move-in mold issues documented in multiple one-star reviews; tenants charged for pre-existing damage
  • Security guard presence intermittent or ineffective; car thefts, break-ins reported
  • Pest control gaps: German cockroaches in Building 1, mosquitoes on patios

Resident ratings

Pet-Friendly Apartments
Dog park and pet amenities praised, but mosquito breeding and security issues undermine outdoor enjoyment.
Luxury Apartments
Modern units and pools appeal to long-term renters, but mold on move-in, pest infestations, and inconsistent upkeep disappoint expectations for luxury branding.

How it stacks up

  • Rated 4.2 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

What keeps coming up

leasing processpoolshelpful staffdog parkclean groundsclean apartmentsno bugsgymsgaragefood trucks

How we scored this

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Breaking down the ratings

5
183
4
6
3
6
2
6
1
39

FAQ

How fast do maintenance requests get handled?
Multiple reviewers report same-day or next-day response from the maintenance crew (Miguel Cuevas, Miguel Soto, Junior).
What are the pet fees and monthly costs?
One-time pet fee $300, pet deposit $300, monthly pet rent $20 per pet.
What amenities are on-site?
Resort-style pool, bocce ball court, putting green, fitness center, dog park, business center, wheelchair-accessible parking and entrance.
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Last updated 2026-09-22