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Still Waters

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 233 Google reviews · How we rank ›

4.2(233) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
Still Waters
Service
Pet-Friendly Apartments
Reviews
233

What we found

Most residents highlight friendly, responsive maintenance and leasing staff who handle requests promptly and care about the community. The pools and grounds are well-kept, units feel modern, and food trucks visit regularly. Counterpoint: several long-term residents report escalating problems with mold, mosquitos, vehicle break-ins, and management's failure to respond to damage claims or implement basic security measures like gate access control.

A divided experience hinges on maintenance quality versus management accountability. Staff members Miguel Cuevas and Lizzy earn consistent praise for going above and beyond. Yet complaints about pest control, property upkeep over time, and management's inattention to resident complaints suggest the complex struggles with consistency between frontline staff and leadership.

Praised for
  • responsive maintenance team
  • friendly leasing staff (especially Lizzy)
  • well-maintained grounds and pools
  • modern updated units
Watch-outs
  • pest problems and mold
  • poor security and vehicle theft
  • unresponsive management on serious issues
  • inconsistent staff professionalism
friendly-staffwell-maintainedslow-maintenancepest-problemsparking-issues
Best for: Pet owners seeking responsive maintenance and community amenities, willing to tolerate ongoing pest and security concerns.
Think twice if: Pest control and vehicle security remain chronic issues; management has been slow or unresponsive to serious complaints including theft and property damage.

What this place gets right

  • responsive maintenance staff
  • friendly leasing experience
  • resort-style pools and amenities
  • pet-friendly with established policies

Before you tour or apply

  • Miguel Cuevas (maintenance): praised across multiple reviews for attentiveness, same-day AC repair, and going above and beyond
  • Lizzy (leasing staff): praised for patience, clear communication, and making move-in stress-free
  • Food trucks visit occasionally
  • Two pool courtyards serve as community highlights
  • Units face mold and mildew issues in some cases; residents report paying out-of-pocket for carpet and vent cleaning that management did not handle

Resident ratings

Pet-Friendly Apartments
Pet policies are clear and established, but reviews do not address pet-specific amenities like dog parks directly despite Google topics mentioning 'dog park'

How it stacks up

  • Rated 4.2 against a 3.99 average across the 343 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

What keeps coming up

leasing processpoolshelpful staffdog parkno bugsclean groundsclean apartmentsgymsfood trucksgarage

How we scored this

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
178
4
7
3
5
2
6
1
37

FAQ

Are there pet fees and rent for my dog?
Yes. Pet fee and pet deposit are each $300; monthly pet rent is $20. Check their website for any additional breed or size restrictions.
What is there to do at the complex?
Resort-style pools, bocce ball court, putting green, fitness center, and business center. Food trucks visit occasionally.
How fast is maintenance response?
Based on reviews, maintenance typically responds same-day for urgent issues like AC problems; general requests are handled promptly, though quality varies by technician.
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Long-term residents and newcomers both praise Stonecreek Ranch for staff who greet residents by name, fix maintenance issues within hours, and make the leasing process fast. The community feels quiet and secure despite proximity to I-35, with regular Taco Fridays and social events that build genuine connection. Standout staff include Marvin in leasing, Julio in maintenance, and Kelsie, who once recovered a towed car without cost. The property is smaller and tree-shaded compared to large complexes, with a resort pool, dog park, and regular amenities upkeep. One recent one-star review provides no detail.

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Bell Southpark Apartments
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Staff members like Hunter and Mariela earn consistent praise for patient, helpful service during tours and office visits. However, the complex struggles with maintenance backlogs: tenants report wasp nests left unaddressed, squirrels in roofs for weeks, bathroom exhaust and air filters not serviced for over a year, and breezeways routinely dirty. Security concerns run deep: gates stay broken open despite gated-community claims, cars are keyed and stolen repeatedly, and package lockers malfunction regularly. Management operates without a leasing office on-site, forcing residents to drive elsewhere for help. Responses to problems cite "company policy" rather than case-by-case fairness. Rent increases have jumped over $500 annually. Some reviews allege fake five-star posts, though a core of reliable staff (Hunter Taylor, Mariela Moreno-Rivera, Edgar) consistently deliver genuine service to renters and prospects alike.

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Farmhouse
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Five-star residents praise Austin, Kallyn, and Kenia by name for thoughtful, responsive management and highlight clean grounds with well-kept amenities. Staff go out of their way during renewals and lease changes. However, several one-star reviews detail serious maintenance failures: dryers that won't dry, refrigerators breaking repeatedly, dishwashers never repaired, and worst of all, a severe flea infestation that persisted for months despite repeated pest control calls, forcing one resident to bag clothing and abandon carpeted rooms. Multiple residents report unaddressed noise complaints, broken security gates, and aggressive move-out charges for normal wear. The gap between these experiences suggests management quality depends heavily on individual staff members and timing, with some residents finding genuine partnership and others facing unresolved infrastructure problems and what they perceive as penny-pinching fees. Pet owners should know the dog park and grooming station are praised, but pest control response remains a documented weak point.

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Last updated 2026-07-17