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Still Waters

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 239 Google reviews · How we rank ›

4.2(239) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsLuxury Apartments
Still Waters
Location
Onion Creek, Austin
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
239
Ranking
#101 in Pet-Friendly Apartments
Best for
people prioritizing responsive maintenance and resort amenities who can document concerns in writing

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Maintenance and leasing staff, particularly Miguel Cuevas, Miguel Soto, Junior, Lizzy, and Elizabeth, consistently deliver friendly and quick service, with residents praising responsive request handling and the resort-style pools. However, significant structural issues undermine the luxury positioning: multiple residents report mold in units upon move-in, German cockroaches, mosquito breeding grounds, and cars stolen or broken into with minimal security response. Management has also been criticized for shifting policies and support without warning, late responses to serious safety concerns, and dismissive handling of disputes over charges.

Staff turnover and inconsistent standards appear to create frustration even among long-term residents. While the location near shopping, the pool courtyards, and well-maintained grounds appeal to those seeking leisure amenities, prospective residents should document everything in writing and verify pest control and structural maintenance thoroughly, especially in Building 1.

Praised for
  • quick maintenance response
  • knowledgeable maintenance crew
  • helpful leasing staff
  • resort-style pool and grounds
  • modern updated units
Watch-outs
  • mold and odor problems
  • management inconsistency and policy shifts
  • poor building security and car theft
  • pest issues and mosquitoes
  • unresponsive management during disputes
responsive-managementpoor-communicationunresponsive-maintenancefriendly-staffwell-maintainedpest-problemsquiet-communitysafe-secure
Best for: people prioritizing responsive maintenance and resort amenities who can document concerns in writing
Think twice if: mold, pests, security, and car theft are risks; building inconsistency and management responsiveness issues have affected long-term residents

What this place gets right

  • quick, friendly maintenance team
  • resort-style pools and recreation
  • modern, updated units
  • attentive leasing staff

Before you tour or apply

  • Miguel Cuevas, Miguel Soto, and Junior consistently praised for dishwasher and work order completion
  • Lizzy and Elizabeth noted for above-and-beyond leasing support and patience
  • Resort pools described as highlight; units with pool-courtyard views recommended
  • Building 1 cited for security and pest concerns
  • Residents report mold in air vents, kitchen cabinets, and persistent odors upon move-in
  • German cockroach infestation reported in Building 1
  • Security guard finally hired after multiple break-ins and car thefts
  • Management required legal threat to address mold issue

Resident ratings

Pet-Friendly Apartments
Pet fees and monthly rent structure in place, but mosquito problems and pest control issues affect outdoor pet enjoyment
Luxury Apartments
Modern, updated units and pools appeal to luxury market, but mold, odors, pest infestations, and security gaps contradict premium positioning

How it stacks up

  • Rated 4.2 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

What keeps coming up

leasing processpoolshelpful staffdog parkclean groundsclean apartmentsno bugsgymsgaragefood trucks

How we scored this

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
182
4
6
3
6
2
6
1
39

FAQ

How quickly does maintenance respond?
Residents report requests completed within 24 hours or less; one reviewer submitted a request today and maintenance arrived the next day.
What pet costs should I expect?
Pet Fee and Pet Deposit are $300 each; Monthly Pet Rent is $20 per pet.
Which unit locations are best?
Units facing one of the two pool courtyards are described as peaceful with beautiful views and quieter than other areas.
Request a quote

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Last updated 2026-09-08