17 low data
Casa
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Derby Park Apartments
Luxury ApartmentsStudent HousingPet-Friendly Apartments
- Location
- Southgate Apartments, Round Rock
- Services
- Luxury Apartments, Student Housing, Pet-Friendly Apartments
- Reviews
- 248
- Ranking
- #337 in Luxury Apartments
- Best for
- renters prioritizing responsive management and recent property upgrades; pet owners with dog park access.
Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.
What we found
Recent positive reviews highlight strong customer service from new management, particularly Yansi and Veronica, alongside reported renovations and quick maintenance response. However, a detailed account from a two-year resident describes serious problems: multiple water leaks, a falling AC vent that caused injury, bed bug infestation treated only once despite ongoing bites, cockroach infestations, disputed charges totaling nearly $1,000, and a wrongful vehicle towing. The stark divide between recent five-star reviews and older complaints suggests significant management or ownership changes have begun repairs, though past tenant harm and ongoing maintenance credibility remain concerns.
The business claims equal opportunity housing and handicap-friendly operations. Staff including Yansi Diaz and Veronica are consistently named in positive reviews. Complainants raised alarm about potential fake reviews and mentioned neighbors willing to provide statements about conditions. One recent tenant disputes higher rent than neighbors for comparable units.
Praised for
- responsive new management team
- staff professionalism and kindness
- community improvements and renovations
- fast maintenance response
Watch-outs
- wrongful vehicle towing
- unresolved maintenance issues and water leaks
- bed bug infestation not properly treated
- pest problems (cockroaches)
- disputed charges and aggressive billing
- poor handling of tenant injuries
responsive-managementwell-maintainedpest-problemsfriendly-staffslow-maintenance
Best for: renters prioritizing responsive management and recent property upgrades; pet owners with dog park access.
Think twice if: you have experienced bed bugs or pests, need maintenance reliability long-term, or are concerned about billing practices; check recent lease terms and maintenance protocols before signing.
What this place gets right
- responsive new management (Yansi Diaz, Veronica)
- ongoing renovations and upgrades
- named staff credited with strong customer service
- pet-friendly with on-site dog park
Before you tour or apply
- Yansi Diaz and Veronica named in 10+ recent positive reviews for customer service
- new management team credited with renovations and improvements
- history of water leaks, bed bug infestation (heat and chemical treatment offered), cockroach problems
- one tenant charged ~$1,000 after move-out including disputed cleaning, blinds, repainting, and tub resurfacing fees
- wrongful vehicle towing despite valid registration
- tenant reports potential fake reviews and uncomfortable interactions with management
Resident ratings
- Pet-Friendly Apartments
- on-site dog park available; no review text specifically evaluates pet policies or amenities
- Luxury Apartments
- recent renovations and improvements noted; strong customer service from new management; unresolved pest and maintenance history raises durability questions
- Student Housing
- business center with free Wi-Fi and complimentary coffee bar; no review text directly evaluates student suitability
How it stacks up
- Rated 4 against a 4.01 average across the 780 luxury apartments businesses listed here.
- Has more Google reviews than 82% of the businesses in this directory.
How we scored this
How We Score Star rating 33
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30
Breaking down the ratings
5
172
4
13
3
3
2
3
1
57
FAQ
- Does Derby Park have pet amenities?
- Yes, the complex has an on-site dog park. No additional pet fees or breed restrictions are mentioned in available sources.
- Are there on-site services for work or study?
- Yes, their website lists a business center with free Wi-Fi and a complimentary self-serve coffee bar.
- How responsive is maintenance?
- Recent positive reviews describe "super quick and professional" maintenance under the new management. Older reviews report slow responses to water leaks and pest issues; reliability over time is unclear.
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Staff leadership (particularly Gio) earns consistent praise for professionalism and quick repairs, but recent reviews show a sharp collapse in office communication, maintenance response, and pest control follow-through. Older residents report unresolved roaches, broken amenities, and deposit holds; newer movers cite oven repairs ignored and late fees after move-in date changes.
Student HousingLuxury Apartments