How do I request repairs?

The complex has a resident portal, though recent reviewers report portal requests going unanswered and office phones not connecting to staff.

Iconic at Round Rock

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 14 Google reviews · How we rank ›

3.9(14) 58 low data composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsStudent Housing

Location: Hilltop, Round Rock
Services: Luxury Apartments, Student Housing
Reviews: 14
Ranking: #509 in Luxury Apartments

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Staff leadership (particularly Gio) earns consistent praise for professionalism and quick repairs, but recent reviews show a sharp collapse in office communication, maintenance response, and pest control follow-through. Older residents report unresolved roaches, broken amenities, and deposit holds; newer movers cite oven repairs ignored and late fees after move-in date changes.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Significant decline in service quality visible in the last year. Older reviews (2-3 years) praise responsive management under Gio; recent reviews (past year) report office unavailability, unfinished repairs, pest control lapses, and billing errors, suggesting either staffing change or ownership transition impact.

Praised for

friendly and professional staff (Gio named)
stress-free application and move-in process
good location in Round Rock
community events and engagement

Watch-outs

unresponsive management and office access
pest control failures and roaches
maintenance backlog and delays
poolside restrictions and late openings
deposit disputes and billing errors

responsive-managementfriendly-staffpest-problemsslow-maintenancepoor-communication

Think twice if: Renters who need fast maintenance response or ongoing pest control; recent reviews flag communication and repair delays.

What this place gets right

friendly and professional leasing and management staff
simple application and move-in support
convenient Round Rock location

Before you tour or apply

Gio (manager) repeatedly praised for professionalism and quick repairs in 2-year-old reviews
recent move-ins report unresponding maintenance requests and oven repairs left unfinished
one resident reported only one pest control visit in three years despite monthly charges
late fees applied after resident's move-in date was changed

Resident ratings

Luxury Apartments: Praising spacious layouts and location; newer complaints cite unfinished repairs and billing confusion.
Pet-Friendly Apartments: No clear evidence in reviews.

How it stacks up

Rated 3.9 against a 4.01 average across the 777 luxury apartments businesses listed here.
Has more Google reviews than 8% of the businesses in this directory.

How we scored this

How We Score

Star rating 31

Review volume 51

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Breaking down the ratings

FAQ

How do I request repairs?: The complex has a resident portal, though recent reviewers report portal requests going unanswered and office phones not connecting to staff.

Contact

Phone: +1737-259-7276
Website: https://liveaticonicroundrock.com/
Address: 105 Gattis School Rd, Round Rock, TX 78664
Open in Google Maps

Last verified 2026-09-08

Leasing office hours

Monday: 10:00-17:00
Tuesday: 10:00-17:00
Wednesday: 10:00-17:00
Thursday: 10:00-17:00
Friday: 10:00-17:00
Saturday: Closed
Sunday: Closed

As listed on Google.

Straight from their site

Services listed

Apartment rentalsSpacious layoutsWell-lit interiors

As published by the business on its own website; not independently verified.

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Since new management arrived, staff including Yansi and Veronica have earned strong praise for quick responses and patient customer service, with recent tenants highlighting improvements and renovations. However, a former resident's detailed account documents months of water leaks, structural failures causing injury, ineffective bed bug and cockroach treatment, disputed charges, and a pattern of dismissive handling that contradicts the positive shift reported by newer tenants.

Luxury ApartmentsStudent HousingPet-Friendly Apartments

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