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Toscana

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 324 Google reviews · How we rank ›

3.9(324) 65 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Toscana
Location
Anderson Arbor, Austin
Services
Luxury Apartments, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
324
Ranking
#260 in Luxury Apartments
Best for
Renters seeking a social community and good amenities who can tolerate inconsistent maintenance responsiveness.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Strong community vibe and reliable staff draw residents in, but maintenance responsiveness and unit upkeep are deeply inconsistent. Praise flows for named technicians like Dawson and David, plus social events and amenities. However, multiple residents report emergency calls unanswered for weeks, rotted materials left unrepaired, filthy breezeways, and management unresponsive to disputes. The gap between move-in photos and actual condition has turned away prospects. When issues do get addressed, turnaround is quick; when they don't, frustration compounds over months.

Lease renewals trigger sticker shock, and management's credibility suffers when complaints about unsupervised children and negligent neighbors get dismissed. The property struggles with identity: it wants to feel like a thriving community hub, but basic maintenance and responsive customer service are not keeping pace with that promise.

Praised for
  • Friendly, responsive maintenance staff
  • Active community events
  • Quality amenities (pool, bark park, fitness center)
  • Fast emergency repairs (when received)
Watch-outs
  • Unreliable emergency maintenance response
  • Poor move-in condition of units
  • Lease renewal rates raised aggressively
  • Unresponsive management to complaints
  • Dirty common areas and poor landscaping
  • Neighbor conduct issues unaddressed
responsive-managementunresponsive-maintenancewell-maintainedclean-common-areasgreat-amenitiesfriendly-staffslow-maintenance
Best for: Renters seeking a social community and good amenities who can tolerate inconsistent maintenance responsiveness.
Think twice if: Emergency maintenance delays, dirty common areas, and unresponsive management are deal-breakers for you.

What this place gets right

  • Named staff (Dawson, David) praised for going above and beyond
  • Active monthly resident events and social community
  • Pool and amenities appealing to renters
  • Fast turnaround when maintenance requests are answered

Before you tour or apply

  • Maintenance staff member Dawson named repeatedly for exceptional service
  • Technician David praised for professionalism
  • Manager Lydia Hernandez named in complaint about unresponsiveness to neighbor disputes
  • Some AC repairs completed within 24 hours; others left hanging for weeks
  • Move-in units reported unready (16 months later still dealing with consequences)
  • Substandard repairs documented (rotted boards covered rather than replaced)

Resident ratings

Luxury Apartments
Amenities and community strong; unit maintenance and emergency response highly inconsistent
Pet-Friendly Apartments
Bark park available; neighbor pet conduct not addressed by management

How it stacks up

  • Rated 3.9 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Breaking down the ratings

5
202
4
30
3
16
2
12
1
64

FAQ

How fast do emergency repairs happen?
One reviewer reported 24-hour AC repair. Others say calls go unanswered for weeks. Response time is unpredictable.
What amenities are included?
Pool, fitness center, bark park, clubhouse, playground, business center, and monthly resident events.
What is the common area condition like?
Reviewers report breezeways are often filthy, trash around dumpsters, and debris in parking areas. Property does not match online photos.
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Last updated 2026-09-08