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Ivy Heights Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 102 Google reviews · How we rank ›

4.5(102) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Ivy Heights Apartments
Location
Bluff Springs, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
102
Ranking
#354 in Luxury Apartments
Best for
First-time renters prioritizing welcoming leasing staff and modern finishes who can tour in person and inspect units closely.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

The leasing team consistently earns praise for attentiveness and warmth, guiding new residents through a smooth sign-up process with clear answers. Yet recent reviews reveal serious gaps in maintenance response and property security, including a broken security gate left unfixed for months, recurring mold damage, pest complaints, and car break-ins tied to the gate failure.

Management communication falters once residents are on-site. A two-month-old moisture issue remains unresolved and attracted code violations. Staff are described as rude, evasive when tenants face problems, and inconsistent with lease terms. While the fitness center upkeep is praised and individual staff like Denise, Gabby, and Miguel earn five stars, the complex as a whole struggles with accountability on critical issues.

Praised for
  • welcoming leasing staff (Denise, Gabby, Miguel, Stacy named)
  • modern design and city views
  • attractive community and amenities
  • efficient move-in process when staff engaged
Watch-outs
  • unresponsive management to maintenance requests
  • pest infestations (bugs, rats, mice)
  • moisture and mold damage in units
  • security gate broken for months
  • car break-ins and safety concerns
  • staff rudeness and rule changes
  • possible fair housing violations
friendly-staffresponsive-managementunresponsive-maintenancepest-problemsclean-common-areassafe-secure
Best for: First-time renters prioritizing welcoming leasing staff and modern finishes who can tour in person and inspect units closely.
Think twice if: You have concerns about responsive maintenance, security, or pest control; unresolved issues have lingered months without fix.

What this place gets right

  • named leasing staff known for attentiveness (Denise, Gabby, Miguel, Stacy)
  • modern design with city views and balconies
  • resort-style pool and 24-hour fitness center
  • pet-friendly with fenced backyards

Before you tour or apply

  • Named leasing staff praised: Denise, Gabby Arellano, Miguel, Stacy, Greg, Julieta, Gabriela
  • Recurring mold and moisture in kitchen cabinets; reported issue unresolved after two months
  • Security gate broken since late March; repeated reports to office not acted on
  • Code violations found following tenant complaint to code enforcement
  • Maintenance crew separately praised despite management shortfalls
  • Fitness center receives preventative maintenance upkeep

Resident ratings

Luxury Apartments
Stunning modern units and resort amenities undercut by unresolved maintenance, pest issues, and slow response to complaints.
Pet-Friendly Apartments
Fenced backyards and pet-friendly policy attract families, but pest problems (rats, mice) raise questions about pest management.

How it stacks up

  • Rated 4.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

What keeps coming up

helpful staffmodern lookkind staffwelcoming atmospherebeautiful communitytourrespectful treatmentclean placeclear explanationseasy process

How we scored this

How We Score
Star rating 60
Review volume 87
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Breaking down the ratings

5
86
4
3
3
0
2
1
1
12

FAQ

What did management say about the broken security gate?
Residents reported the gate broken since late March and followed up multiple times. Office staff said they were 'working on it,' but it remained unfixed for months. A tenant's car was broken into while the gate was still not functioning.
How long did it take to fix the recurring mold in the kitchen cabinet?
A resident first reported the issue nearly two months before their review. The cabinet was cleaned, but mold returned within a week. The cabinet was eventually gutted, but water still dripped from the pipe onto the stove as of the review date.
Who are the leasing staff customers praise by name?
Denise, Gabby Arellano, Miguel, Stacy, Greg, Julieta, and Gabriela are individually named for attentiveness, professionalism, and helpfulness during the leasing and move-in process.
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Last updated 2026-09-08