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Cascades at Onion Creek Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 108 Google reviews · How we rank ›

4.5(108) 77 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Cascades at Onion Creek Apartments
Service
Luxury Apartments
Reviews
108

What we found

Most residents praise Cascades for responsive maintenance, clean units, and a helpful leasing team that makes move-in easy. That said, staff are hard to contact by phone or email (office visits required), and towing practices lack clarity, with at least two complaints about cars towed from resident parking without warning despite registration.

Praised for
  • responsive maintenance staff
  • clean, well-maintained property
  • friendly, knowledgeable leasing team
  • quiet, peaceful units
Watch-outs
  • difficult to reach staff outside office hours
  • aggressive towing without warning
  • poorly maintained dog park
responsive-managementwell-maintainedfriendly-staffquiet-communityslow-maintenance
Best for: professionals seeking quiet, secure luxury apartments with reliable maintenance and pet-friendly amenities.
Think twice if: staff are difficult to reach outside office hours; towing policies are applied without clear warning even to registered residents.

What this place gets right

  • quick maintenance response
  • in-unit washer/dryer in all units
  • gated security with lit grounds
  • new or recently renovated apartments

Before you tour or apply

  • Named staff praised: Keda (leasing), Paige (leasing), Julio and OJ (maintenance), Mariel (move-in support)
  • Maintenance responds quickly to repair requests
  • 10-week free rent bonus mentioned in lease offers
  • In-unit washer and dryer standard
  • Dog park exists but reviewers report cleanliness and safety issues
  • Gated access with working gates and lit pathways
  • Leasing agent described as patient and knowledgeable about local area

Resident ratings

Luxury Apartments
Clean, quiet, well-maintained units with responsive maintenance; leasing process smooth and staff knowledgeable, but office staff hard to reach outside hours.

How it stacks up

  • Rated 4.5 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

What keeps coming up

clean propertyspacious apartmentsfriendly staffbrand new complexmodern apartmentsgated accessmodel unithelpful teampoolresponsive staff

How we scored this

How We Score
Star rating 60
Review volume 88
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
90
4
3
3
3
2
3
1
9

FAQ

Do units come with washer and dryer?
Yes. In-unit washer and dryer are included in all units.
How quickly does maintenance respond to requests?
Reviewers report quick response times, with some repairs completed within 24 hours of submission.
What's the best way to contact the office?
In-person office visits are most reliable. Phone and email responses are reported as slow or inconsistent.
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Last updated 2026-07-17