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The Joplin at Crestview Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 74 Google reviews · How we rank ›

3.5(74) 56 low data composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
The Joplin at Crestview Apartments
Location
Highland, Austin
Service
Luxury Apartments
Reviews
74
Ranking
#376 in Luxury Apartments
Best for
Budget-conscious students comfortable tolerating slower maintenance response times.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

The complex attracts budget-conscious renters with studio units starting at $869, and the office staff (particularly Jacqueline, Brenda, and Milagros) are consistently praised as kind and attentive. However, residents report chronic maintenance delays, ongoing roach problems despite monthly pest fees, a drained pool closed for over two years, unresponsive phone lines, and billing confusion tied to multiple management changes, raising honest questions about whether repairs actually happen and whether promises made during tours hold up after move-in.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Recent five-star reviews from two years ago credited a new management team (Jacqueline, Brenda) with positive changes and renovations, but one-star reviews from one year ago report that momentum stalled; new management has continued to cycle, with the latest team praised for quicker repairs and office cleanup, though billing and communication remain problematic.

Praised for
  • friendly office staff
  • affordable entry pricing
  • renovations underway
  • good maintenance response in recent updates
Watch-outs
  • persistent roach and pest infestations
  • slow maintenance and unfinished repairs
  • pool closed for years
  • unresponsive management and communication failures
  • confusing payment systems and billing errors
  • unsafe conditions (poor stairwell lighting, cracks in concrete)
friendly-staffslow-maintenancepest-problemspoor-communicationunresponsive-maintenance
Best for: Budget-conscious students comfortable tolerating slower maintenance response times.
Think twice if: Avoid if pest control, fast repairs, or reliable amenities (pool, laundry consistency) are priorities; communication with management can be hard to reach.

What this place gets right

  • budget rents
  • office staff known by name
  • some recent renovations

Before you tour or apply

  • Staff members named (Jacqueline, Brenda, Milagros) repeatedly praised in recent five-star reviews
  • Pool reported closed for over two years
  • Laundry room payment system changed, stranding tenant funds ($20-$30 reported lost)
  • Pest control charged monthly but residents report no service visits unless specifically requested
  • Stairwell lighting issues reported as safety hazard; some residents replaced bulbs themselves
  • Water and sewage bills charged twice in same billing cycle
  • Management company changed multiple times in short spans; tenants report 'lost' rent payments sold to debt collectors

Resident ratings

Student Housing
Affordable entry point for budget renters, but reports of roach infestations, slow repairs, and management communication failures create friction over lease terms.

How it stacks up

  • Rated 3.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How we scored this

How We Score
Star rating 9
Review volume 81
Review recency 87
Review sentiment 47
Profile completeness 100
Verification 30

Breaking down the ratings

5
41
4
5
3
2
2
3
1
23

FAQ

What are the starting rents?
Studio: $869; 1 bed: $929; 2 bed: $1,279. Residents note that move-in rates often rise significantly during renewal.
Is the pool available?
The pool has been closed for over two years and remains drained. Reviews indicate no timeline for reopening.
Is there on-site laundry?
Yes, though the payment system was changed and some residents reported losing funds on old cards. Hours were restricted to 8 a.m.–5 p.m. weekdays only in some review periods.
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Last updated 2026-09-08