17 low data
Home
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
401 Teravista
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly Apartments
- Location
- Teravista, Round Rock
- Services
- Luxury Apartments, Student Housing, Affordable & Section 8 Housing
- Reviews
- 203
- Ranking
- #374 in Luxury Apartments
- Best for
- Residents comfortable with amenity-focused living and friendly staff, able to navigate management delays.
Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-28.
What we found
Staff warmth masks deeper service failures. Praised maintenance workers like David and the newer management team under Lauren show genuine care, and residents consistently highlight safe grounds, clean common areas, and strong amenities. Yet move-in experiences reveal a troubling pattern: billing glitches with concessions go unresolved for weeks, unresponsive office staff hide behind an automated system, and unit issues (AC leaks, flooding) linger for days or months. Security gates remain broken years after promised fixes, package theft is common, and soundproofing is inadequate. While recent management changes show promise on trash and communication, the complex's track record on maintenance responsiveness and administrative competence remains unreliable for new and existing residents.
Recent leadership under Lauren has begun addressing longstanding dumpster overflow and engagement issues, yet these improvements have not yet bridged a deeper trust gap. The complex charges premium rent for amenities but frequently closes or delays them without notice. Applicants report rushed tours, aggressive leasing tactics, and unclear denial processes. For those prioritizing friendly faces and nice pools, 401 Teravista appeals; for those needing prompt, transparent service and reliable problem-solving, the reviews suggest looking elsewhere nearby.
Praised for
- friendly and responsive staff members
- reliable maintenance and quick repairs
- clean common areas and well-maintained grounds
- resort-style amenities (pool, gym, walking paths)
- safe and welcoming community feel
Watch-outs
- severe communication problems and unresponsive management
- trash and overflow issues (now improved under new management)
- slow maintenance responses and unresolved unit flooding
- move-in concession handling and billing errors
- non-functional security gates and package theft
- poor soundproofing and noise issues
- application denials and opaque deposit refund process
friendly-staffresponsive-managementwell-maintainedclean-common-areasgreat-amenitiesunresponsive-maintenanceslow-maintenancepoor-communicationpackage-theftpoor-soundproofingoverpriced
Best for: Residents comfortable with amenity-focused living and friendly staff, able to navigate management delays.
Think twice if: Consider elsewhere if you need reliable, fast maintenance responses, transparent billing on move-in concessions, or strong security infrastructure.
What this place gets right
- Individual maintenance technicians like David earn consistent praise for quick, thorough work
- Resort amenities including resort-style pool, 24-hour gym, man-made lake with seating
- New management team actively addressing trash and communication issues
- Walking distance to Round Rock Premium Outlets and near major employers
Before you tour or apply
- Maintenance technician David praised for AC and urgent repairs completed within minutes
- Staff members Alyssa, Naomi, Tyrell, Darra, Lauren, and Dylan named in positive reviews for professionalism
- Recent management transition to Lauren's team credited with dumpster and communication improvements
- Application fee: $275; refunds take over 30 days via mail
- AC leaks at move-in took up to three weeks to resolve in one recent case
- Flooding reported four times in one resident's lease year
- Security gates promised for years; not yet functional as of three months ago
- Valet trash service available but reportedly unreliable for pickup
Resident ratings
- Luxury Apartments
- Nice interiors and resort amenities offset by poor soundproofing, move-in billing errors, and maintenance delays.
- Pet-Friendly Apartments
- Dog parks available; no specific complaints or praise about pet amenities in reviews.
- Student Housing
- Proximity to ACC and Texas State medical campuses noted as convenient for students; bus line access available.
How it stacks up
- Rated 3.6 against a 4.01 average across the 777 luxury apartments businesses listed here.
- Has more Google reviews than 71% of the businesses in this directory.
How we scored this
How We Score Star rating 10
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30
Breaking down the ratings
5
106
4
24
3
10
2
15
1
48
FAQ
- How long does maintenance typically take for urgent issues like broken locks or AC?
- Reviews show wide variation: emergency calls are sometimes ignored for days, while routine repairs (like AC fixes) have been completed within minutes by technician David. Current responsiveness appears inconsistent.
- Are security gates functional?
- No. Gates have been non-functional for at least two years despite repeated promises of repair. This is an ongoing issue reviewers flag as a safety concern.
- How is the move-in concession applied?
- Reviewers report confusion: billing charges rent despite advertised free weeks and concessions. Management told one resident to manually calculate and pay after free weeks expire, not automatically apply credits.
Similar apartment complexes nearby
64
Lantana Round Rock
3.9(106)✓ Google-verifiedPublishes prices
Lantana Round Rock draws strong praise for its leasing staff and maintenance crew, who residents and property scouts describe as genuinely helpful and professional. However, a significant portion report serious friction: unready units at move-in, a distant property manager, limited garage parking, and noise issues from neighbors that office staff struggle to resolve decisively.
Luxury ApartmentsStudent HousingAffordable & Section 8 Housing
67
Parkside at Round Rock
3.9(284)✓ Google-verified
A property split between strong praise for staff and amenities and serious friction over move-out charges and maintenance gaps. Five-star reviews consistently mention responsive office personnel (Carlie Shaw, Angel, Katelyn) and a maintenance team that goes beyond typical service, particularly Eric's compassion during a resident's crisis. The gym, pool, and dog facilities draw specific praise. However, recent one-star reviews surface systemic problems: aggressive move-out billing for normal wear, unresolved pest issues, package theft, and inconsistent trash collection. Several residents report the complex charged for carpet shampooing and extensive paint touch-ups despite leaving units in good condition, triggering complaints about unprofessional management tactics and lease enforcement. Residents relocating for work or school have reported smooth onboarding, but long-term tenants report deterioration in service, particularly during transitions. The property's 3.9 rating masks a sharp divide between those who encounter responsive staff and those who hit move-out disputes and maintenance gaps.
Luxury ApartmentsStudent HousingPet-Friendly Apartments