Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call

The James on Grand Avenue

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 102 Google reviews · How we rank ›

3.8(102) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingPet-Friendly Apartments
The James on Grand Avenue
Location
Austin
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
102
Ranking
#394 in Luxury Apartments
Best for
Families and commuters valuing affordable housing, new units, and responsive service in North Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Residents praise responsive maintenance, fair pricing, and staff like Rakhi and Luis who handle the move-in process with care. The units and common grounds are kept clean, and the North Austin location near MoPac and The Domain draws commuters. However, roach complaints, inconsistent hallway and elevator cleaning, and some tenants' disruptive behavior (noise at the pool, unsupervised pets, trash in shared spaces) undercut the experience for longer-term residents.

Praised for
  • responsive maintenance and staff
  • fair pricing without hidden fees
  • helpful leasing agents (Rakhi, Luis, Luciana)
  • clean, well-maintained units and grounds
  • convenient North Austin location
Watch-outs
  • pest issues (roaches reported)
  • poor common area upkeep (hallways, elevator)
  • irresponsible resident behavior (noise, pet waste, speeding, vandalism)
  • limited amenity hours (pool Friday-Sunday only)
  • occasional leasing office no-shows
responsive-managementfriendly-staffwell-maintainedgood-valuenoisy-neighborspest-problemsslow-maintenance
Best for: Families and commuters valuing affordable housing, new units, and responsive service in North Austin.
Think twice if: Pest concerns and noisy resident behavior have deterred some; common areas need consistent cleaning attention.

What this place gets right

  • Fair pricing with no hidden fees
  • Quick maintenance response
  • Attentive, personable leasing staff
  • New, functional apartments with modern appliances

Before you tour or apply

  • Leasing agents Rakhi and Luis noted for attentive, thorough communication during move-in
  • Maintenance staff (David, Luis, Luciana) praised for quick response to service requests
  • Roach infestation reported in one recent review
  • Pool open Friday through Sunday only
  • One documented leasing office no-show during scheduled tour
  • Pet waste and tenant vandalism of green spaces noted as ongoing issues

Resident ratings

Student Housing
Welcoming community; staff responsive to resident concerns; some residents report disruptive neighbor behavior.
Affordable & Section 8 Housing
Fair pricing without hidden fees; responsive management; concerns over pest control and tenant screening.
Pet-Friendly Apartments
Pet-friendly housing available; reviewers note significant pet waste issues and unsupervised dogs in common areas.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

How we scored this

How We Score
Star rating 23
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
62
4
9
3
2
2
2
1
27

FAQ

Are there move-in specials or a leasing fee?
The inputs do not specify move-in specials or leasing fees. One-bedroom apartments start at $999 according to their website, and reviewers have noted fair pricing with no hidden fees for trash pickup or other extras.
How quickly do maintenance requests get handled?
Multiple reviewers report maintenance handles requests promptly, with one resident noting a service request was addressed quickly by a friendly maintenance staff member.
Is the complex pet-friendly?
Yes, their website lists pet-friendly housing. However, reviewers have noted recurring issues with pet waste in green areas and complaints about unsupervised dogs in the complex.
Request a quote

Similar apartment complexes nearby

Preserve at Rolling Oaks
74

Preserve at Rolling Oaks

4.1(508)✓ Google-verified

Residents consistently praise the leasing team, particularly Chelsea, for thorough tours and financial guidance. Maintenance staff Stephanie and Edel respond quickly and solve problems professionally. Management earned strong trust by handling an emergency rattlesnake removal with care and addressing noise complaints after initial delays. A small number of residents reported serious concerns: loud AC units, inadequate trash handling, and initially unresponsive noise complaint resolution. The business appears to have made corrections on noise issues based on updated reviews, though HVAC and grounds maintenance remain watch points.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
View profile
Waters at Willow Run
68

Waters at Willow Run

4.0(240)✓ Google-verified

Residents and applicants praise staff like Gael for patient, professional leasing support and commend the community as clean, quiet, and well-maintained. Maintenance work orders close fast. The major friction point is the gap between website availability and reality: long waitlists (200-300+ people) frustrate applicants who drive in expecting appointments, and the automated chatbot and front desk sometimes fail to coordinate or update information. Many residents feel safe and settled; Alma's maintenance work is repeatedly highlighted as efficient and reliable. But prospective tenants report a disconnect between the online interface and staff knowledge, leaving some feeling the application process is a waste of time when units aren't actually open.

Affordable & Section 8 HousingStudent HousingPet-Friendly Apartments
View profile
Terrastone Travesia Apartments
60

Terrastone Travesia Apartments

3.7(204)✓ Google-verifiedPublishes prices

Strong five-star reviews highlight Florita's outstanding leasing assistance and a well-kept property with green spaces and clean areas. However, residents report significant frustration with move-out charges, slow communication after lease end, and property management handling of rental records and application fees.

Luxury ApartmentsStudent HousingPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08