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Preserve at Rolling Oaks

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 510 Google reviews · How we rank ›

4.1(510) 70 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Preserve at Rolling Oaks
Location
Rolling Oaks, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
510
Ranking
#162 in Luxury Apartments
Best for
Pet owners and families seeking upscale finishes with responsive individual staff.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Staff members like Chelsea, Robert, and Stephanie earn consistent praise for going beyond typical service, with residents noting accommodating lease transfers and swift maintenance responses. That goodwill erodes under systemic problems: post-ownership-change pest infestations, inattentive noise enforcement, common area trash neglect, and a serious security incident unaddressed by management cast doubt on whether individual kindness translates to safe, well-run operations.

Residents who arrived before the management change describe a stark quality drop. While recent reviews show renewed responsiveness from the front office, the underlying maintenance and security gaps remain unresolved for some. The complex appeals to pet owners and luxury-minded renters, but prospective residents must weigh the named staff's personal care against documented concerns about systemic accountability.

Praised for
  • responsive individual staff members
  • flexible lease accommodation
  • proactive maintenance service
  • welcoming leasing experience
  • problem resolution when escalated
Watch-outs
  • pest control failures after ownership change
  • noise complaints and slow neighbor enforcement
  • AC noise and thermal issues
  • trash management and common area upkeep
  • security lapses and emergency unresponsiveness
responsive-managementpoor-communicationfriendly-staffslow-maintenanceunresponsive-maintenancepest-problemsnoisy-neighborswell-maintained
Best for: Pet owners and families seeking upscale finishes with responsive individual staff.
Think twice if: Pest control concerns, noise enforcement gaps, and systemic maintenance delays persist despite individual staff care.

What this place gets right

  • named maintenance and leasing staff known by residents for responsiveness
  • pet-friendly amenities including dog parks
  • upscale unit finishes (stainless appliances, fireplaces, private patios)

Before you tour or apply

  • Chelsea, Robert, Edel, and Stephanie consistently named for leasing and maintenance excellence
  • ownership change followed by significant pest and security decline
  • management unresponsive to security incident (child shot on premises) in prior period
  • recent front office intervention resolved noise complaint after months of inaction

Resident ratings

Luxury Apartments
Upscale finishes praised; common area neglect and systemic maintenance delays offset unit-level quality.
Pet-Friendly Apartments
Dog parks valued; no review complaints specific to pet policies or amenities.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

How We Score
Star rating 40
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
366
4
26
3
8
2
8
1
102

FAQ

Are there dog parks or pet amenities?
Yes, the business lists dog parks as a resident amenity.
What maintenance staff should I know about?
Stephanie, Edel, and Robert are residents' go-to contacts for maintenance and lease support; many reviews name them specifically for responsiveness.
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Last updated 2026-09-22