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Preserve at Rolling Oaks

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 508 Google reviews · How we rank ›

4.1(508) 74 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Preserve at Rolling Oaks
Location
Rolling Oaks, Austin
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
508
Ranking
#90 in Luxury Apartments
Best for
Renters seeking responsive management and high-touch leasing guidance in north Austin.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Residents consistently praise the leasing team, particularly Chelsea, for thorough tours and financial guidance. Maintenance staff Stephanie and Edel respond quickly and solve problems professionally. Management earned strong trust by handling an emergency rattlesnake removal with care and addressing noise complaints after initial delays.

A small number of residents reported serious concerns: loud AC units, inadequate trash handling, and initially unresponsive noise complaint resolution. The business appears to have made corrections on noise issues based on updated reviews, though HVAC and grounds maintenance remain watch points.

Praised for
  • knowledgeable leasing staff (especially Chelsea)
  • fast maintenance response from Stephanie and Edel
  • management goes above and beyond for residents
  • clean units and well-maintained common areas
Watch-outs
  • noise from upstairs neighbors not initially addressed
  • loud AC units
  • trash and valet trash enforcement issues
responsive-managementfriendly-staffwell-maintainednoisy-neighborsslow-maintenance
Best for: Renters seeking responsive management and high-touch leasing guidance in north Austin.
Think twice if: Sensitive to noise or HVAC performance; garbage management and neighbor enforcement track record has been inconsistent.

What this place gets right

  • Staff named by residents for exceptional service
  • Fast maintenance response
  • Management resolves emergencies and tenant concerns

Before you tour or apply

  • Chelsea (leasing) praised for financial guidance during application process
  • Stephanie and Edel (maintenance) consistently named for quick, professional repairs
  • Manager intervened personally to safely remove rattlesnake from resident's garage
  • Management responded to sustained noise complaints and made documented improvements

Resident ratings

Luxury Apartments
Leasing staff provide thorough tours and application support; residents report clean units and responsive maintenance for repairs.
Pet-Friendly Apartments
Dog parks offered; website lists this as a service but no review text speaks directly to pet experience.
Affordable & Section 8 Housing
No review text mentions affordability or Section 8 policy.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

How We Score
Star rating 40
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Breaking down the ratings

5
365
4
26
3
8
2
8
1
101

FAQ

Do you have a dog park?
Yes, according to their website. They list dog parks among amenities at the property.
How quickly does maintenance respond?
Residents report maintenance staff responding quickly to repair requests. Stephanie and Edel are specifically named for fast turnarounds on ceiling fan, lighting, and HVAC work.
What happens if I have a problem with neighbors?
Management eventually responds; one resident reported a noise complaint took time initially but was ultimately resolved after follow-up.
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Last updated 2026-09-08