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Travesia Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 308 Google reviews · How we rank ›

4.1(308) 70 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Travesia Apartments
Location
Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
308
Ranking
#239 in Luxury Apartments
Best for
pet owners and residents who prioritize quick maintenance response over front-office interaction

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Maintenance staff earn consistent praise for speed and professionalism, with same-day repairs common before 4pm. However, office management falls short: residents report rude staff at leasing, unexpected fees, dirty common areas (particularly the pool), and unresolved pest issues. The divide between skilled technicians and administrative problems shapes the experience.

Praised for
  • responsive maintenance team
  • fast repair turnaround
  • named technicians deliver quality work
  • pet-friendly amenities
Watch-outs
  • poor office management and staff conduct
  • inconsistent cleanliness in common areas
  • unexpected charges and fee disputes
  • pool maintenance neglected
responsive-managementwell-maintainedclean-common-areasunresponsive-maintenancefriendly-staffslow-maintenance
Best for: pet owners and residents who prioritize quick maintenance response over front-office interaction
Think twice if: office management and cleanliness standards are concerns; expect unexpected fees at move-out and occasional pest issues

What this place gets right

  • same-day maintenance repairs before 4pm
  • named technicians praised for skill and respect
  • dog park and pet-friendly design
  • 24-hour Amazon HUB package lockers

Before you tour or apply

  • Named maintenance technicians include Marco, Chris, Ray, and Peyton; repairs completed in under 30 minutes for AC drainage
  • Same-day repair completion for requests submitted before 4pm
  • Pool cleanliness flagged repeatedly (bugs, hair, leaves)
  • Residents reported spring ant infestations and disputed charges for botched repairs

Resident ratings

Pet-Friendly Apartments
Dog park available; users can bring pets but limited review commentary
Luxury Apartments
Well-maintained units praised by long-term residents; cleanliness issues in common areas and office management inconsistency noted

How it stacks up

  • Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score
Star rating 40
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
214
4
22
3
14
2
12
1
46

FAQ

How fast can I get a maintenance request done?
Same-day completion is typical if your request is submitted before 4pm, according to residents.
Is the pool well-maintained?
Reviewers report the pool frequently has bugs, hair, and leaves; cleanliness has been an ongoing concern.

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Terrastone draws strong praise for its green spaces, friendly leasing staff (notably Florita), and upkeep during occupancy. However, tenants report serious friction at move-out: mysterious fees, delayed refund discussions, and incorrect rental history reporting that damaged future applications. Maintenance complaints linger unresolved. Current residents rate the experience well; former tenants often feel mishandled.

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The James on Grand Avenue
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Since new management took over, Bellrock La Frontera has made visible improvements: power washing, new grills, fresh TVs in the office, and staff like Kilish and Sabrina earning consistent praise for friendliness and care. Apartments are spacious, clean, and well-positioned near shopping and restaurants, with strong amenities including pools and dog parks. However, tension runs through resident feedback. Maintenance requests languish for weeks, pest control ignores follow-ups, and parking disputes escalate to unlawful tows. One resident's roof leak in May became a uninhabitable nightmare: debris in the kitchen, a brutal temporary move, and only $125 compensation. Staff communication often fails until residents escalate by phone or public complaint.

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Last updated 2026-09-22