Pet-Friendly Apartments in Austin, TX

Page 3 of 3: businesses ranked 201-289 of 289. Start from the top.

Berkshire Riverview Apartments

#201

59

Berkshire Riverview Apartments

3.7(233)✓ Google-verifiedPublishes prices

Front-line staff and maintenance crews earn consistent praise for going the extra mile, with leasing agents Thalia Flores and Jennifer Cortez, and maintenance specialists Santos and Cruz regularly cited for responsiveness and professionalism. Yet the property is undercut by serious, recurring problems that management has failed to address: widespread pest infestations across buildings, persistent theft and break-ins in garages and common areas, poor camera coverage, and an unwillingness to review footage or investigate incidents. Residents report being told security issues are "normal downtown," yet multiple former residents dispute this and point to nearby properties handling it better. Recent policy shifts add to frustration: new guest parking fees, inconsistent communication from the leasing office, and damage claims residents feel are inflated and sent to collections without clear notice. The disconnect is stark-residents consistently praise maintenance and neighbor community while describing corporate and front-office management as out of touch, policy-driven, and indifferent to quality of life. Construction noise from ongoing projects and future builds compounds the unease.

Pet-Friendly Apartments

The Flats on San Felipe

#202

59

The Flats on San Felipe

3.5(147)✓ Google-verifiedPublishes prices

Five-star and one-star reviews split sharply here. Fans praise the location, amenities, and certain staff members like Casey and Frank. Critics report a pattern of unresolved problems: maintenance fixes that don't stick, management ignoring email complaints for weeks, car break-ins, and loud neighbors facing no consequences. Some tenants describe confrontational office staff; others encounter no one at the desk during posted hours. The divide appears to depend heavily on which staff member you interact with and whether you're sensitive to noise and security. Specific concerns include recurring toilet clogs, water damage disputes, rising fees, and a general sense that management prioritizes collecting rent over solving problems. Long-term residents express frustration that new tenants get lease-break offers while they don't. The friendly maintenance team (Frank) and leasing staff (Kelita, Gloria) earn consistent praise, but that warmth doesn't extend uniformly across the office, and it doesn't address the structural issues with maintenance follow-through and neighbor enforcement.

Pet-Friendly ApartmentsLuxury Apartments

Bridge at Goodnight Ranch Apartments

#203

69

Bridge at Goodnight Ranch Apartments

4.1(86)✓ Google-verifiedPublishes prices

Strong maintenance and staff standouts define most stays, though leasing office friction creates friction for some. Ronald, the maintenance team, and leasing staff Brian, Xavier, and Lisa earn repeated praise for going above and beyond. Residents prize the townhome feel, private yards, pet amenities, and quiet setting. A small group report administrative confusion, unresponsive follow-up, and deposit disputes that gave them pause before signing.

Townhome & Garden-Style CommunitiesPet-Friendly Apartments

Bridge at Avery Ranch

#204

69

Bridge at Avery Ranch

4.2(158)✓ Google-verified

Newcomers encounter welcoming staff (Kelsey, Lily, Zack, Gabe named positively) and clean units that deliver on promises, with quick maintenance response when something breaks. But long-term residents report a sharp decline: mold in units, ignored noise complaints, filthy common areas, parking chaos, and management that quotes lease rules instead of solving problems or returning deposits promptly. Residents document poor follow-up on pest control, HVAC failures, and communication delays lasting weeks on urgent lease questions. The 4.2-star rating appears inflated by incentivized reviews. Look carefully at recent one-star feedback from multi-year residents and ask current tenants directly about maintenance reliability and management responsiveness before signing.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments

Novum Capitol View

#205

69

Novum Capitol View

5.0(7)✓ Google-verified

Novum Capitol View draws consistent praise for its fresh, modern interiors, outdoor spaces, and extensive amenities. Visitors highlight the pool, dog park, tennis court, and coffee bar, along with attentive staff who make leasing tours informative and welcoming.

Senior Living ApartmentsPet-Friendly Apartments

The Brentwood Apartments

#206

60

The Brentwood Apartments

3.8(58)✓ Google-verified

Staff warmth and clean common areas draw tenants in, but the building's shortcomings quickly undermine the luxury promise. Reviewers praise Devin, Lorena, Monica and other team members for genuine care, and many cite the quiet location close to downtown and functioning pool and fitness amenities. The fabric of the experience crumbles once you move in. Structural defects (wall cracks, sewage odors, peeling floors), pervasive security lapses (stolen bikes and cars, broken FOB gates, abandoned broken-down vehicles), and acoustic failures (neighbors' noise penetrates easily, doors slam) dominate complaint volume. Pest issues persist even after multiple treatments. Multiple residents report management's defensive stance when problems surface, and documented instances of unit entry without notice add to trust erosion.

Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities

Chandelier Apartments

#207

58

Chandelier Apartments

3.6(331)✓ Google-verifiedPublishes prices

Staff members like Giselle, Robert, and Jay earn consistent praise for going beyond basic help, making lease signings smooth, and treating residents with genuine care. Yet a sharp divide exists: long-term residents report maintenance backlogs stretching weeks, uncleaned dog parks, rodent and pest issues, and an office relying too heavily on automated responses rather than direct problem-solving. The property markets cleanliness and amenities well on move-in, but sustained upkeep falters. Billing disputes recur, valet trash service sometimes sits for days, and the complex feels increasingly difficult to manage for those staying beyond the first year. Pool condition and gym crowding also appear inconsistent across recent visits.

Pet-Friendly Apartments

Milo Apartments

#208

63

Milo Apartments

3.7(598)✓ Google-verified

Milo draws strong loyalty from many residents who credit frontline staff like Leli and Sonja with smooth move-ins and responsive help. The property is clean and well-kept for most, yet a smaller group report severe pest problems and describe management as hostile during disputes, suggesting service quality depends heavily on which staff you encounter and whether you need help beyond leasing. Reviewers praise the fitness center, pool, and pet amenities, plus the central North Austin location near The Domain. Unit finishes match the luxury pitch when moving in, but expectations seem to shift once a resident faces maintenance gaps or personal conflicts with management. Long-term residents (2-5 years) split sharply between those who feel genuinely cared for and those who experienced neglect or confrontation.

Luxury ApartmentsPet-Friendly Apartments

Volume Apartments

#209

67

Volume Apartments

3.9(169)✓ Google-verified

Volume delivers appealing value in a convenient East Austin location with quick maintenance and genuinely helpful staff who know residents by name. The catch: some live peacefully while others report chronic noise disputes, bug infestations, and billing mix-ups that management either doesn't address or compounds with extra charges and silence. Dog park, gym, cheaper laundry app, grilling area with hammocks, and proximity to groceries and downtown are real draws. Andres and Mykala earn consistent praise. But residents frustrated by bugs or noise dispute resolution describe feeling unheard, and at least one flagged a year-long pattern of overcharges they couldn't reverse through the parent company RPM Living.

Luxury ApartmentsPet-Friendly Apartments

Southpark Crossing Apartments

#210

68

Southpark Crossing Apartments

4.0(213)✓ Google-verified

Isaiah at leasing stands out for his warmth and professionalism, and many residents praise the spacious units, pool, gym, and movie theater. Long-term residents report friendly front-office and maintenance staff who respond quickly to requests. But serious cracks emerge in how management handles security and lease disputes. Multiple residents cite gates left open, homeless encampments allowing unauthorized entry, and poor conflict resolution when residents face genuine hardship, such as early termination negotiations. Complaints about thin walls, noisy neighbors, and inconsistent common-area cleaning recur. The complex attracts both strong loyalty and deep disappointment depending on which version of management a resident encounters. Most tension surfaces around security lapses and an apparent unwillingness to work with departing tenants, even those with three-year clean records. One resident documented police visits triggered by neighbor incidents and unauthorized pool access. Another offered a $3,500 early termination fee but was told to pay all remaining months. These themes suggest that while day-to-day operations and leasing shine, higher-level management and property enforcement need work.

Townhome & Garden-Style CommunitiesPet-Friendly Apartments

South Lamar Village

#211

65

South Lamar Village

3.8(218)✓ Google-verified

Most residents praise the maintenance crew's speed and friendliness, and enjoy the quiet, clean grounds with strong community events. The leasing process runs smoothly, and staff like Kassandra and Stacy earn consistent recognition for helpfulness. However, persistent hot water loss, repeated water shutoffs lasting days or weeks, poor crisis communication, and a gap between marketed luxury positioning and actual service reliability frustrate longer-term residents. Some report billing disputes over wear-and-tear charges, and the front office tone shifts from welcoming to dismissive when problems arise.

Pet-Friendly ApartmentsLuxury Apartments

The Estate On Quarry Lake Apartment Homes

#212

63

The Estate On Quarry Lake Apartment Homes

3.6(238)✓ Google-verifiedPublishes prices

Residents praise the leasing agents Maria and Sequoia for attentive service, and appreciate the unit finishes, lakeside setting, and responsive maintenance. However, pest infestations have gone unaddressed for weeks, parking is scarce and unassigned in some areas, and email requests often go unanswered unless you visit in person.

Luxury ApartmentsPet-Friendly Apartments

Sutton Apartments

#213

58

Sutton Apartments

3.3(245)✓ Google-verified

A polarized experience: residents with responsive staff like Chris report smooth leasing and attentive maintenance, while others cite months-long pest problems, broken appliances left unfixed, inconsistent rent quotes, and serious safety issues including fires and police calls. Management appears uneven across shifts and times.

Luxury ApartmentsPet-Friendly Apartments

Alta Wildhorse Ranch

#214

64

Alta Wildhorse Ranch

4.0(89)✓ Google-verifiedPublishes prices

Alta Wildhorse Ranch draws sharp divides among residents. Long-term renters and newer visitors praise Stephanie and the leasing team for genuine warmth, and appreciate spacious floor plans, a quiet wooded setting, and fast maintenance response. But a large bloc of residents report the townhomes were built too quickly. Cracks appear in walls, doors misalign, flooding occurs after rain, and fixtures fail within months. An extended construction project brought daily noise without clear end dates or meaningful compensation. Early movers faced maintenance delays spanning months, uncommunicated arrivals, and stressful parking constraints. Pest control is reactive rather than preventive given gaps in unit design. Management's responsiveness splits the experience. When residents escalate via email or corporate, issues get addressed. But front-line communication about construction, parking expectations, and maintenance timelines remains inconsistent. The pet-friendly culture is genuine, yet off-leash dogs and cleanup enforcement frustrate families. Those staying past the initial problems report satisfaction; those caught in the construction phase or facing repeated defects describe genuine regret, even though they love their units' layout and location.

Townhome & Garden-Style CommunitiesPet-Friendly Apartments

Presidium Tech Ridge Apartments

#215

61

Presidium Tech Ridge Apartments

3.6(131)✓ Google-verified

New residents often encounter sleek units and attentive staff, but this honeymoon fades quickly. The persistent complaints center on management becoming unresponsive once you move in, maintenance delays stretching into months for basic fixes, and common areas (pool, dog park, BBQ) deteriorating without consistent upkeep. Rent exceeds $1,500 a month for what reviewers call substandard care and accountability. The complex lists luxury amenities but falls short on delivery. Staff members like Alondra, Bailey, Danna, and Ezequiel receive individual praise, yet the office phone goes unanswered, after-hours emergencies route to voicemail, and promised same-day repairs fail to appear. One resident spent ten months without bathroom lights; another waited over eight months for an EV charger to be serviced. Multiple reviewers warn against leaving honest reviews while still a tenant, citing staff retaliation.

Student HousingPet-Friendly ApartmentsLuxury Apartments

Marquis at Caprock Canyon

#216

68

Marquis at Caprock Canyon

4.1(135)✓ Google-verified

Long-term residents praise the quiet neighborhood atmosphere, attentive maintenance crew, and wildlife views, with most reporting smooth day-to-day living. However, move-out billing practices and management's handling of significant problems like AC failures and rodent issues have frustrated departing residents, who report inflated fees and little flexibility on lease terms. Strengths lie in the maintenance team's speed and the nature preserve setting with walking trails and pool amenities. Concerns center on aging interiors, security lapses at entry gates, and a pattern of costly surprise charges that residents feel are poorly justified or inconsistently applied to new versus existing tenants.

Student HousingPet-Friendly Apartments

Bridge at South Point Apartments

#217

67

Bridge at South Point Apartments

3.7(76)✓ Google-verifiedPublishes prices

Most residents report stable, peaceful living with consistently fast maintenance turnarounds and warm, engaged staff who know residents by name. Maintenance complaints remain rare, though a handful mention pest and mold issues that suggest occasional lapses in upkeep or unit preparation.

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Bridge at Saffron

#218

66

Bridge at Saffron

4.1(23)✓ Google-verified

Residents praise the responsive maintenance team (often fixed within 24 hours) and welcoming leasing staff, particularly Kelsey, Caleb, and Emerie. The community is described as modern, clean, and well-organized with stylish finishes. Occasional friction with front desk staff and frustration over deposit delays have soured a small number of experiences, but most move-ins and tours go smoothly.

Pet-Friendly ApartmentsLuxury Apartments

Copperstone Tech Ridge Apartments

#219

61 low data

Copperstone Tech Ridge Apartments

5.0(4)✓ Google-verifiedPublishes prices

All four recent reviewers gave five stars, citing friendly staff, good upkeep, and amenities like pools, courts, and dog park. In-unit washer/dryer connections and peaceful surroundings were specifically praised. No complaints surfaced.

Luxury ApartmentsPet-Friendly Apartments

Landmark Conservancy Apartments

#220

67

Landmark Conservancy Apartments

3.9(222)✓ Google-verified

Long-term residents and newer arrivals praise the quiet atmosphere, green spaces, and a maintenance crew that responds quickly and treats requests seriously. Recent management changes have brought visible upgrades: units are being remodeled, appliances replaced promptly, and staff like Don and Javier earn consistent recognition for going beyond normal help. However, the transition has fractured communication about core safety and maintenance issues. Vehicle break-ins, persistent dog waste problems, and chemical burn incidents at the pool went unaddressed or unannounced. One-star reviews cite a $20 monthly amenity fee charged while clubhouse and gym sat closed for months, and a four-month radio silence on security deposit deductions. The split between 67% five-star and 27% one/two-star ratings reflects a property in transition: newer residents see exciting improvements; those who lived through multiple ownership changes and service gaps see negligence.

Luxury ApartmentsPet-Friendly Apartments

Chesapeake

#221

57

Chesapeake

3.4(77)✓ Google-verified

Chesapeake splits hard between leasing-stage experience and long-term living reality. New staff like Ashley and Diego earn consistent praise for warm approvals and smooth move-ins, and residents on good terms highlight the laid-back vibe and dog-friendly community. However, a larger cohort reports a pattern of decay: rats for weeks without pest control response, office staff dodging calls, maintenance that closes work orders without fixing problems, and gates left broken for years. One family with a baby documented bugs, unpatched entry holes, and felt unsafe; another says management sent them to collections before they moved out. The contrast suggests strong leasing but poor operations and follow-through once tenants settle in. New management is credited for recent improvements, and a three-bedroom lease costs around $900 per month. The property ages visibly, though some residents who knew earlier management say changes are underway. Staff turnover in the office has been frequent. Families with children or high maintenance expectations should weigh the upbeat entry against the documented maintenance lapses and pest issues.

Pet-Friendly ApartmentsLuxury Apartments

Windsor Walnut Creek

#222

66

Windsor Walnut Creek

3.9(462)✓ Google-verifiedPublishes prices

Most residents praise the maintenance team, especially Andrew and Yander, who respond quickly and professionally to repair requests. However, a vocal minority report serious issues with unit readiness at move-in, pest problems, and management's failure to track agreements between leadership changes, making documentation essential before signing. The community attracts long-term residents who value location, staff personalities, and amenities like the dog park. Staff turnover in office management creates friction, yet on-site maintenance personnel earn consistent recognition for courtesy and timely work even as complaints about larger property upkeep persist.

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Bridge at Asher Apartments

#223

65

Bridge at Asher Apartments

3.8(255)✓ Google-verifiedPublishes prices

Strong leasing support from standout staff members like Brenan Warner and Ashley Zapata makes the move-in process smooth for many. Renters praise the large pool, pet park, and good value for the price. However, consistent problems plague longer-term residents: packages disappear from the mail room despite camera signs, maintenance arrives without notice or at inconvenient times, hallways stay dirty, and cockroach issues persist. Management responses to complaints feel generic, and staff turnover makes follow-through unreliable. Families and pet owners drawn to the amenities should know that day-to-day operations lag behind leasing promises. Communication breakdowns, slow issue resolution, and security concerns create frustration that isn't reflected in the friendly faces at the front office.

Luxury ApartmentsPet-Friendly Apartments

Silver Springs Apartments

#224

58

Silver Springs Apartments

2.9(185)✓ Google-verifiedPublishes prices

New management has brought visible improvements to grounds and responsiveness, with leasing staff and office team drawing repeated praise for attentiveness and friendliness. However, persistent complaints about pest infestations, unresolved car break-ins, a security guard's unprofessional conduct, and gaps in the application process have created significant frustration. Residents report feeling unheard when reporting serious concerns, and some describe the property as unsafe for families. The contradiction is stark: recent five-star reviews highlight renovations, maintenance gains, and supportive staff, while one-star accounts from the same period describe ongoing pest problems, deposit issues, and a culture where complaints are dismissed. The property appears to be mid-transition, with front-office wins offset by backend failures in property management and tenant safety.

Student HousingPet-Friendly Apartments

Gallery at Domain

#225

57

Gallery at Domain

3.4(480)✓ Google-verified

Long-term residents speak warmly of maintenance speed, monthly food trucks, and a walkable North Austin location near Domain. Newer or departing residents report a stark divide: staff either solve problems promptly or ignore them entirely, leasing communications often mislead on move-in timing and costs, and deposit deductions feel aggressive. Maintenance excels for some; pest complaints, dead keyless-entry batteries, and broken garage doors plague others. The community works if your needs align with management's competence in your building. At price point, leasing pushes steep rent increases via software-driven raises, and lock outs cost $100. Management's reputation splits sharply on response to security concerns, water damage, and pest control. Families with young children and those renting under Section 8 have filed complaints suggesting inconsistent or dismissive treatment.

Student HousingLuxury ApartmentsAffordable & Section 8 Housing

The Metropolis Apartments Austin

#226

66

The Metropolis Apartments Austin

3.9(190)✓ Google-verified

Metropolis draws residents seeking affordable housing near downtown with a genuine artistic community feel. Live music events, low rent, and a dog park appeal to creative tenants who value connection over polish. However, safety concerns surface in recent reviews alongside complaints about pests, noisy neighbors, and inconsistent lease office behavior. Maintenance responds well when asked but roach problems persist despite weekly pest control. The complex attracts strong opinions: lovers praise its unique cultural identity and genuine friendships; detractors cite substance use, crime in the complex, and an inability to escape difficult living conditions despite community spirit.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments

Argosy at Crestview

#227

66

Argosy at Crestview

4.0(105)✓ Google-verified

Most long-term residents praise quick maintenance response, attentive staff like Alix and Shelby, and a welcoming vibe that feels homey. The property offers good value for the location and amenities, with quiet neighbors and well-maintained common areas. However, recent complaints center on office staff rudeness (one named individual named repeatedly), recurring pest problems in units, and porch theft. Rent increases and outdated appliance replacements are also cited. This split reflects both strong operational pockets and frustrating gaps in management accountability. Pack theft from porches stands out as a persistent security gap. Staff quality varies notably. Some long-time residents report the complex has shifted character recently. Maintenance itself is consistently praised as competent and fast.

Luxury ApartmentsPet-Friendly Apartments

Brightleaf at Lakeline

#228

65

Brightleaf at Lakeline

3.9(138)✓ Google-verified

Strong leasing staff and modern finishes draw praise, especially from those who have stayed long-term or worked closely with the team. Recent management changes have improved responsiveness for some residents. However, towing fees, pest problems across different buildings, package theft, and inadequate follow-up on maintenance complaints create significant frustration for others. Accountability gaps after move-out and safety concerns dampen the experience for a meaningful subset of residents. The team members Paris, Holly, and others earn consistent recognition for warmth and problem-solving. Cleaning and renovations receive marks. Yet multiple residents cite wrongful tows despite vehicle registration, silverfish and scorpions in specific buildings, and broken appliances (especially hot water systems). Management under prior leadership did not communicate clearly about ongoing pest issues and retaliation concerns. Disputed move-out charges and package security add to distrust.

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Urban North Apartments

#229

57

Urban North Apartments

3.4(94)✓ Google-verifiedPublishes prices

Long-term residents consistently praise the maintenance response time, secure parking garage, and pet policies, with Danielle and Jane earning repeated recognition for helpfulness. However, a cluster of one-star reviews from mid-2024 flags severe pest infestations, questionable deposit practices, unprofessional management conduct during move-out, and a long list of add-on fees that frustrated tenants felt went unserviced (valet trash collection, in particular, was paid but not delivered). Sound insulation remains a liability. Several reviewers report hearing neighbors clearly through walls and floors. While amenities such as the pool, gym, and clubroom are well-maintained when accessed, the deposit refund process appears inconsistent and contentious, and management tone shifts notably when disputes arise, deterring prospective residents who observe unhelpful leasing interactions.

Luxury ApartmentsPet-Friendly Apartments

Windy Ridge

#230

60

Windy Ridge

3.7(73)✓ Google-verified

Some tenants credit individual staff members, especially maintenance technicians Jonathan, Jessie, and Ben, with quick repairs and genuine care. However, most recent complaints describe a property struggling with management turnover, unresolved noise and pest issues, poor communication during the lease process, security gaps, and slow or incomplete repairs. Reviewers on fixed incomes report rent increases and feel the property prioritizes fees over tenant wellbeing. Office interactions vary sharply depending on personnel. When leasing or maintenance staff engage fully, residents notice and renew leases. When they don't, complaints accumulate quickly and go unanswered. Long-term tenants describe deterioration in maintenance standards, gated security that barely functions, and a pattern of damaged units taking weeks to restore-if at all.

Affordable & Section 8 HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities

Settler's Ridge Apartments

#231

61

Settler's Ridge Apartments

3.6(184)✓ Google-verified

Long-term residents describe a community with solid maintenance and well-appointed spaces, yet the leasing office consistently frustrates new and prospective tenants with long waits and inattentiveness. Climate control, water pressure, and building infrastructure fall short of expectations, and management's follow-through on repair work and safety concerns (mold, flood damage) leaves tenants feeling unsupported, though individual staff members like Brianna, Cori, and Donna earn consistent praise when engaged. The complex suits those prioritizing amenities and location over operational consistency. Named technicians deliver repairs quickly when called; the gym and pool draw regular compliments. However, noise from nearby fire station and transit, weak gate security, and a thinly staffed front office create friction. For remote workers or those sensitive to building upkeep, this may not be the right fit.

Luxury ApartmentsPet-Friendly Apartments

The Pearl Apartments

#232

61

The Pearl Apartments

3.5(136)✓ Google-verified

Five-year residents and recent arrivals praise the staff by name-Andy, Parker, Taylor, Caleb-for genuine friendliness and quick problem-solving. Maintenance responds same-day to emergencies. The rooftop pool, gym, yoga studio, and dog park draw consistent appreciation, as do the monthly resident events and the Brentwood location close to downtown. A strong subset describes feeling genuinely at home. Newer residents worry about security deposit deductions (one reviewer disputed a $250 charge for a minor counter dent). Dog noise appears in a handful of reviews; visitor and guest policies triggered at least one complaint. The 3.5-star average reflects a vocal minority of one- and two-star ratings clashing with a large base of five-star long-term residents.

Luxury ApartmentsPet-Friendly Apartments

The Ivy Apartments

#233

66

The Ivy Apartments

3.8(208)✓ Google-verified

Long-term residents describe a peaceful, affordable community with genuinely caring staff who have helped them rebuild their lives. The location near shopping and restaurants, quiet atmosphere, and low prices draw consistent praise. However, newer residents report serious maintenance failures: broken doors that are fixed then break again, ceiling collapses, and mold from water damage. Security lapses allow non-residents inside, and packages disappear. The gap between cheerful experiences from some tenants and urgent repair complaints from others suggests inconsistent upkeep and accountability. The office team receives both high marks (staff named Jennifer and others) and frustration (ghosting applicants, billing-focused attitude when rent comes due). Maintenance appears responsive when called but struggles with lasting fixes. Pet owners can access the dog park, and the gated design appeals to families seeking safety. The 3.8 rating reflects this tension: loyal residents rate 5 stars after years; those facing safety or structural issues rate 1 star in frustration.

Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities

The Wayman

#234

59

The Wayman

3.5(382)✓ Google-verified

Leasing and office staff shine: Joel, Tanya, and the team consistently earn praise for patient, knowledgeable tours and professional handling of applications. Residents appreciate the location near the Domain, pool, outdoor kitchen, and peaceful surroundings. However, the property struggles with maintenance execution. Multiple tenants report water leaks from pipe bursts and ceiling fans, slow repairs (including a 7-month dishwasher delay), cockroach infestations, and management reluctance to offer credits for resident-affecting damage. New management appears to have improved responsiveness, but systemic issues remain. The sharp split between five-star tours and one-star resident complaints suggests the leasing experience masks operational shortcomings once tenants move in. The pet-friendly and student housing markets should note: first impressions are polished, but property condition and maintenance speed are points of friction. Veterinary-damage claims and pest concerns warrant direct questions during tours.

Pet-Friendly ApartmentsStudent Housing

Polo Club

#235

57

Polo Club

3.2(218)✓ Google-verified

Polo Club draws guests to its Pond Springs location and friendly leasing team, but residents report frustration with long-standing plumbing failures and inconsistent maintenance. Water shutoffs happen repeatedly without notice, some lasting weeks to fix; air conditioning breakdowns during summer go unresolved for days despite emergency calls. Pest issues and mold warrant health concerns, and management has cycled through multiple teams annually, with only recent changes showing promise. Current staff appear to care, but underlying infrastructure and responsiveness gaps persist. The complex offers pools, fitness facilities, covered parking, and pet-friendly units across one and two-bedroom layouts. Residents note thin walls that carry neighbor noise and pipe vibrations, smoke from neighbors traveling through vents, and inconsistent unit renovations. Newer management has tackled pool maintenance and stopped indoor smoking, yet reviews highlight units from the 1980s requiring steady repair. Pricing ranges near $1,300 for one-bedrooms; several reviewers flag the rent as steep relative to the property's age and service gaps.

Luxury ApartmentsPet-Friendly Apartments

Reveal at Onion Creek Apartments

#236

65

Reveal at Onion Creek Apartments

4.4(73)✓ Google-verifiedPublishes prices

Strong maintenance team and modern spaces draw praise, but security and facility upkeep concerns linger. Adan, Mando, Karel, and office staff (Morgan, Angela) earn repeated recognition for fast emergency response and professional repairs. Renovations have improved the feel of units and common areas. However, residents report vehicle theft despite gated access, persistent humidity and mold damage in units, frequent pool closures without notice, and dirty hallways and elevators. One resident paid over 3k in losses to mold; another had a garage gate damage her car. These gaps between advertised luxury and day-to-day experience divide satisfaction sharply. Pet owners here contribute to grounds issues: dog waste left uncleaned in walking areas and building entrances. Deliveries and trash collection are inconsistent. Security concerns, building maintenance lapses, and amenity availability seem to overshadow staff effort for longer-term residents.

Luxury ApartmentsPet-Friendly Apartments

Tisdale at Lakeline Station

#237

59

Tisdale at Lakeline Station

3.6(95)✓ Google-verifiedPublishes prices

Most visitors praise the modern apartments, welcoming atmosphere, and leasing staff (Kim, Kitzie, Courtney Jay) who answer questions thoroughly and send photos quickly. Residents who move in, however, face a different picture: alarms go off unchecked, work orders sit unfinished, building security fails (broken doors let strangers inside), and management does not respond to concerns or acknowledge problems. One tenant paid application fees and lease deposits only to have the office cancel the application without a refund or explanation, dismissing repeated contact attempts. The stark divide between leasing experience and resident experience points to strong front-end service but weak follow-through once you sign. Amenities like the pool and gym are solid, the location near Lakeline is convenient, and the units themselves are modern. The problem is the gap between promising responsive management during leasing and delivering it afterwards.

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Legends Lakeline Apartments

#238

60

Legends Lakeline Apartments

3.5(146)✓ Google-verified

Recent visitors praise specific staff members (Chrissa, Jaiden, Ryan) and report quick maintenance response, with several noting visible improvements since new management took over. Yet older reviews document months-long repair delays, communication failures, and complaints that problems went unaddressed despite repeated requests. The property is polarizing: some find it well-maintained and friendly; others feel ignored once rent is paid.

Luxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities

The Arbors of Wells Branch

#239

64

The Arbors of Wells Branch

3.8(236)✓ Google-verifiedPublishes prices

Leasing staff like Julissa Torres and Tila draw consistent praise for patience and problem-solving, and maintenance responds quickly to emergencies. However, repeated water shutoffs, electrical outages, pest problems, and the mandatory BILT payment system frustrate residents; some report broken fixtures, dirty units, and trash across the property. The complex offers solid amenities but operational and repair issues create a sharp divide between smooth move-ins and troubled tenancies. Staff responsiveness masks deeper maintenance and management gaps. Emergency calls get answered promptly, yet routine repairs drag and office hours feel limited. Residents stuck with pest infestations and utility disruptions report feeling ignored; those praising the community tend to mention only leasing interactions, not long-term living conditions.

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MAA Balcones Woods

#240

60

MAA Balcones Woods

3.5(263)✓ Google-verifiedPublishes prices

Staff at the leasing office-especially Tila Newbery and Kayla Gordon-earn consistent praise for patience, warmth, and clear communication during the application and move-in process. Residents describe a genuine sense of community and fast maintenance turnaround. However, a meaningful share report serious gaps: poor follow-up communication that leads to late fees, maintenance requests that languish (water damage, roach infestations, structural repairs), and missing gym facilities. The experience appears sharply split between smooth initial entry and ongoing operational friction. Lawn service disturbances, noise from the pool, and package theft round out regular complaints. Those praising the property often mention long tenure and emotional attachment; those with the worst experiences cite documented maintenance failures and unresponsive management that escalated into legal disputes.

Student HousingLuxury ApartmentsPet-Friendly Apartments

The Ranch Apartments on Parmer Lane

#241

59

The Ranch Apartments on Parmer Lane

3.4(170)✓ Google-verified

The Ranch draws a stark divide: longtime residents celebrate responsive maintenance staff, on-site amenities (gym, pool, volleyball), and a quiet, family-focused vibe, especially in North Austin. Management and office communication fail to match that standard, with complaints spanning poor response times, inadequate security, pest problems, and A/C shortcomings. Strong units and staff cannot fully offset these operational gaps.

Pet-Friendly ApartmentsLuxury Apartments

The Lantern

#242

59

The Lantern

3.3(261)✓ Google-verified

The Lantern is a luxury pet-friendly community going through marked transition. A small group of residents with recent positive moves praise the new management team (Zina, Maili, Jennifer, Xena) for responsiveness, weekly landscaping, and resolve that's improved communication and move-in care. Yet the majority of recent reviews document years of deferred maintenance, active mold and leaks left unfixed for months, pools and gyms offline, and a persistent squatter problem that management acknowledges but claims it cannot control. Wash machines arrive filthy and broken; maintenance requests vanish or return weeks later. The split between five-star and one-star reviews (51% to 41%) reflects whether someone arrived before or after the management change. Dog park and spa amenities exist on paper, but reviewers describe a property that has been allowed to decay. One resident of 12 years notes the new team is "taking on a huge task" to fix the place, suggesting prior neglect was structural. If you live here now, your experience hinges on whether maintenance calls reach the new management or disappear into the old system that residents say ignored them.

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Terrastone Travesia Apartments

#243

60

Terrastone Travesia Apartments

3.7(205)✓ Google-verifiedPublishes prices

Terrastone draws strong praise for its green spaces, friendly leasing staff (notably Florita), and upkeep during occupancy. However, tenants report serious friction at move-out: mysterious fees, delayed refund discussions, and incorrect rental history reporting that damaged future applications. Maintenance complaints linger unresolved. Current residents rate the experience well; former tenants often feel mishandled.

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Presidium 183 Apartments

#244

62

Presidium 183 Apartments

4.1(55)✓ Google-verified

Presidium 183 delivers a luxury feel through polished amenities and attentive staff, but finish quality and building systems consistently disappoint. Residents praise Miranda and the leasing team for going above and beyond, the resort-style pool and fitness offerings, and the calm courtyard atmosphere. Yet repeated false fire alarms (20-40 minutes to clear, often at night), elevator outages lasting over a week, pest issues traced to poor patio door sealing, and slow WiFi undermine the premium price. When management addresses complaints, they act quickly, but structural problems need attention before this property lives up to its luxury positioning. Common-area maintenance lags despite the clean aesthetic: loud music from events creates nightclub-like conditions, trash accumulates, and security concerns (package theft, homeless presence) go unresolved. Maintenance staff are quick on small requests but struggle with recurring issues requiring multiple site visits. The team feels like family when things go right; the systems feel half-finished when they do not.

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High Oaks

#245

60

High Oaks

3.5(146)✓ Google-verified

Long-term residents praise staff responsiveness and the natural setting, though move-in conditions and pest management remain serious pain points. A small group of staff members (Brooke, Ambrosio, Caleb, Rodriguez) earns consistent mention for going beyond expectations, yet several tenants report negligent move-ins, persistent roach problems the pest control contractor struggles to solve, and property managers who deny or deflect complaints. The 51% five-star to 35% one/two-star split reflects this divide: people either find genuine community and quick repairs, or face broken appliances, locked-out keypads, and pest issues they cannot resolve.

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Radius at The Domain

#246

65

Radius at The Domain

3.8(351)✓ Google-verifiedPublishes prices

Staff turnover has brought real improvements: recent five-star reviewers consistently praise Mackenzie, Cele, Leila, and Anton for friendliness and urgency. Community events draw praise. However, persistent complaints about maintenance quality (peeling tubs, falling kitchen sinks, water seeping through windows), mold issues handled poorly, and thin soundproofing undercut these gains. One-star reviewers also flag surprise charges, poor communication, and early-morning construction noise (6 am daily except Sunday) as making the complex feel unreliable despite decent pricing for North Austin.

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Windsor Burnet Apartments

#247

65

Windsor Burnet Apartments

3.9(190)✓ Google-verifiedPublishes prices

Strong leasing staff and maintenance response earn praise, but resident comfort suffers from thin walls, nightly fire alarm failures, and neglected building systems. Reviewers who value the location and individual unit condition rate higher; those staying longer report declining standards, unresolved security incidents (car break-ins), and management prioritizing appearance over safety or community engagement. Long-term residents express frustration: broken smart locks unfixed for a year, pest issues dismissed, little transparency after vehicle theft, and scheduled events that rarely occur. The property offers good amenities and fast maintenance dispatch, but follow-through on commitments and quality-of-life issues remain inconsistent.

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Brook Meadow Village

#248

64

Brook Meadow Village

3.9(142)✓ Google-verified

Some residents praise the friendliness of staff like Audrey and Getsy, affordable rates, and nearby bus stops and grocery stores. However, a large group reports ongoing nightmares: maintenance requests ignored for weeks or months, roaches and rats in units, mold in HVAC systems, broken security gates letting vagrants in, and leasing staff withholding refunds. One resident's door fell during a laundry room visit; another faced move-out date changes and confiscated belongings. The complex appears to depend heavily on individual leasing staff quality; when management is attentive, residents stay content, but systemic maintenance failure undermines the property's habitability. New ownership or management changes have left some reviewers disappointed after what they describe as a better era under a previous maintenance person. Residents cite slow response times and a pattern of marking work orders complete without actually completing repairs.

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Eryngo Hills

#249

59

Eryngo Hills

3.4(173)✓ Google-verified

Half the reviews give five stars, praising fast maintenance fixes and staff like Melissa and Chris; the other half report weeks-long delays, mold, air conditioning failures, and management dismissing complaints. A recent management change (Avita Property Management took over four months ago) appears to have split the community: some residents see improvements and security patrols, while others document persistent failures that prompted Austin Code inspections and claims of habitual violations. Staff names appearing repeatedly (Melissa, Meliza, Chris, Janio, Mikayla, Lanna) suggest inconsistent execution by individuals rather than systems. AC, plumbing, and pest control dominate complaints; when maintenance does respond, it can be swift. One negative review turned into an altercation where a manager allegedly offered to fight a resident outside the office, raising serious management concerns.

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Creekstone

#250

64

Creekstone

3.8(139)✓ Google-verified

Creekstone appeals strongly to those seeking quiet, safe surroundings with quality finishes. Manager Eliza Matos and leasing staff like Anthony Queen and Helen earn consistent praise for professionalism and care. Units feel spacious with solid water pressure and natural light. However, persistent pest complaints (roaches, rodents) dominate negative reviews, with residents reporting month-long unresolved infestations despite paid pest control fees. Slow work order completion, murky pool conditions, and late-night guest noise also surface repeatedly. The split between five-star and one/two-star reviews suggests experience varies sharply by unit, timing, and management response.

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Hardrock Canyon Apartments

#251

63

Hardrock Canyon Apartments

3.7(157)✓ Google-verified

Hardrock Canyon Apartments draws consistent praise for its staff warmth and appealing location near shopping and green space. Yet maintenance troubles dominate the negative reviews. Residents report months-long delays on critical repairs, one tenant discovered toxic mold after health problems, another fell through stairs with no response, and a dryer vent was painted shut during exterior work then left unfixed for four months despite a fire hazard. The amenities and leasing team earn genuine appreciation, but anyone moving in should expect slow maintenance response. Staff like Peyton and Aubrey are genuinely helpful, yet the maintenance department and management accountability appear to be where the complex struggles most. Pets are welcome across the community.

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Oakville Apartments

#252

54

Oakville Apartments

3.4(280)✓ Google-verified

Oakville's 3.4-star rating reflects deep maintenance and management problems that overshadow its amenities. Residents report maintenance tickets marked solved without any work done, persistent roaches and pest infestations despite pest control fees, 15-month-broken gate security, and widespread package theft. Leasing staff are often unreachable or dismissive, though standout staff like Krystal and fast-moving teams occasionally earn praise. AC failures, unpermitted unit entries, and poor common-area upkeep are chronic issues that management appears unwilling to address.

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Sedona Springs

#253

63

Sedona Springs

3.7(144)✓ Google-verified

Sedona Springs draws tenants seeking a calm, tree-filled setting in Oak Hill with responsive maintenance and reasonable pricing for its spacious floor plans. The property's older construction means thicker walls and quiet neighbors, but also brings trade-offs: dim lighting, cracking seals, and poorly executed finishes that clash with rental costs some find steep for the building's age.

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Promesa Apartments

#254

63

Promesa Apartments

3.9(76)✓ Google-verified

Long-term residents consistently praise the responsive management team (especially Ava and Laura), fast maintenance, and quiet setting despite proximity to schools. The complex offers spacious apartments at competitive prices with dog-friendly grounds. However, a growing strain emerges: repeated car break-ins, inadequate security response, and reports of worsening property maintenance and cleanliness undermine the experience for some residents, particularly those concerned about vehicle safety.

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Beck at Wells Branch

#255

57

Beck at Wells Branch

3.3(481)✓ Google-verified

Beck at Wells Branch shows a sharp divide: new management staff like Rachel and Ernesto have won over recent residents with fast, thorough service and genuine care, yet structural and maintenance problems run deep. Water leaks, burst pipes, roaches, and slow repairs plague units; the pool closes repeatedly during summer, security lapses recur, and AC emergencies get dismissed. Long-term residents praise the turnaround under Providence Real Estate, but newer tenants still discover hidden costs and ongoing failures once they move in. The leasing office has become a bright spot, with staff handling rent issues and move-ins smoothly. What matters most: whether new management can actually fix the building's poor construction and maintenance backlog before you sign. Residents here pay for location and apparent savings, not peace of mind.

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The Vue

#256

62

The Vue

3.7(177)✓ Google-verified

Staff like Laura and Julian earn consistent praise for professionalism and knowledge during tours, and recent residents love the modern layouts, in-unit washers, and amenities. However, a year-round pattern of unaddressed maintenance failures, roach infestations, non-functional AC and pool, and unresponsive office staff dominates later complaints, creating a stark divide between what the leasing team promises and what residents experience after move-in. The property struggles with basic upkeep: pest control rarely arrives despite payment, bathrooms peel, appliances misfunction within days, and management either ignores requests or sends unprepared technicians. Several residents report extreme frustration with locked-out units and debt collection tactics that contradict the welcoming tours.

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Avery Oaks

#257

56

Avery Oaks

2.6(137)✓ Google-verifiedPublishes prices

Avery Oaks splits sharply between residents who praise select staff members and those who describe unsafe, poorly managed conditions. Ivonne, Ise, and Jesse earn consistent recognition for helpfulness and care, but office consistency is unreliable, and leasing decisions frustrate applicants. Long-term residents report security breaches, car and garage break-ins, trespassing, and noise violations going unchecked; some mention gunshot activity in the area. Move-out charges surprise residents even after careful cleaning. The property itself is clean when maintained, but common areas suffer from damage and pest issues. Maintenance responds quickly to repair requests, yet corporate and management remain distant on safety concerns and policy enforcement. The value proposition (pricing in the $1,100–$1,400 range) appeals initially, but residents say the cost compounds through unexpected fees and the toll of living in an understaffed, under-managed complex.

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Monterey Ranch

#258

61

Monterey Ranch

3.6(802)✓ Google-verified

Tour guides deliver polished first impressions and detailed explanations, leaving prospective renters enthusiastic. Once residents move in, the experience sharply deteriorates: maintenance requests languish for weeks or months without resolution, water damage and mold go unaddressed, appliances remain broken despite repeated office visits, and office staff treat residents' concerns as low-priority or dismiss them with copied mass emails. Some escalations to regional management have shown responsiveness, but systems-level failures in maintenance accountability and tenant communication dominate resident accounts. Leasing agents excel, but the gap between the tour experience and actual resident life is severe enough that current tenants regret renewing leases and former residents warn others away. Pet owners note dirty common areas and inadequate enforcement of dog-park cleanup. The property's amenities (pools, gym, sports courts, hiking trails) are substantial, but maintenance of those spaces and units appears underfunded relative to the "luxury" branding.

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Treehouse Apartments

#259

62

Treehouse Apartments

3.6(286)✓ Google-verified

Staff at the front desk and maintenance stand out for their helpfulness during tours and follow-ups, with residents praising Katherine, Rosaly, Margarito, and Jose by name. That goodwill evaporates once you move in: maintenance requests go unanswered, pest problems (insects, raccoons) overrun outdoor spaces, walls are thin enough to hear neighbors' footsteps, and management's treatment of residents varies wildly depending on who's watching. Several residents report that management retaliates over maintenance requests, withholds help with packages, and marks jobs complete without showing up. The building itself has structural issues: settling foundations, water damage, broken appliances that sit unfixed, and a confusing parking lot with potholes. Rent and additional fees ($120 annual trash charge) don't buy consistency. A handful of residents moved out early despite signing longer leases, and one revised their rating upward only after new management fought to recover their security deposit two years later.

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Lenox Park

#260

60

Lenox Park

3.6(224)✓ Google-verified

Lenox Park attracts residents for its modern look and upscale finishes, but management responsiveness and maintenance execution have become major pain points. Specific staff members like Robin and Brittney earn praise, yet systemic delays in repairs, lease renewals, and communication leave many residents frustrated. A shift to new management in 2024 coincides with complaints about security deposit holds, tighter enforcement, and grounds neglect. Visitors face aggressive towing despite ample parking, and repeated amenity closures (pool, gates) undermine the luxury positioning that justifies the premium rent. The 60% five-star to 33% one/two-star split reflects two sharply different experiences: those who encounter good staff and simply enjoy the space, and those who battle unresponsive management during a maintenance crisis or renewal. Residents report being stranded without proper communication or follow-through, charged disputed move-out fees, and unable to reach the office by phone or email. The property's handling of AC failures and security deposit disputes has produced especially detailed, repeated complaints.

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Fifteen15 South Lamar Apartments

#261

59

Fifteen15 South Lamar Apartments

3.6(109)✓ Google-verifiedPublishes prices

Staff warmth and amenities draw praise, but infrastructure reliability overshadows the experience. The rooftop pool, gym, and co-working spaces impress residents, and maintenance crews respond quickly when called. However, repeated parking gate breakdowns, broken elevators, false fire alarm evacuations at 3-4 a.m., and car thefts create persistent friction. New management (Willow Bridge, ~1 year in) has improved communication and professionalism since the transition, yet basic security and access systems remain inconsistent. For a $1,900-2,800 rent range, residents expect these systems to simply work. Long-term residents report mostly minor issues, while others cite safety as a dealbreaker. The building's scale (350+ units) strains parking and guest accommodations. Most recent reviews show improvement under current management, though skeptics remain unconvinced that the core problems will be solved.

Pet-Friendly Apartments

Stoney Ridge Apartments

#262

58

Stoney Ridge Apartments

3.5(88)✓ Google-verified

Front-line staff earn consistent praise for speed and kindness, and the hilltop location near downtown plus pet-friendly grounds appeal to many residents. However, reviews split sharply over management practices: some tenants faced mounting fees for vague violations, mold in bathrooms, AC delays during summer, and non-functional communal laundry, while others found the older complex well-maintained and comfortable for the price.

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Auro Crossing

#263

61

Auro Crossing

3.6(259)✓ Google-verified

Auro Crossing draws strong praise for individual managers like Ty and Ms. Crawford, who residents credit with improving the living experience and organizing community events. However, the complex is hampered by inconsistent management: online rent payment systems fail for months without resolution, office hours are unreliable, staff communication is fragmented, and some residents report rude interactions. The fitness center struggles with broken air conditioning and missing equipment. Ground maintenance is solid, but noise complaints about residents near amenities and slow repairs to core units (washers, AC, electrical issues) create frustration.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments

Remington House Apartments

#264

61

Remington House Apartments

3.6(123)✓ Google-verified

Long-term residents praise the leafy North Austin location, friendly individual staff members like Kimberly and Lauri Jo, and the value of spacious older units at moderate rent. Yet recent arrivals report weeks-long maintenance delays, severe cockroach infestations across apartments despite requests, hostile office communication, and property-wide condition issues ranging from cracked stairs to debris-filled dumpsters. The divide is sharp: those who stay longer tend to overlook dated infrastructure; newcomers cite systemic unresponsiveness and sanitation failures as dealbreakers. The business website highlights pet-friendly policies (cats, dogs up to 55 lbs), a pool, and picnic areas. Several reviews mention prompt response times and grill facilities as positives. However, the reviews that detail pest control involvement show that treatment has not resolved infestations, and multiple reports of uncooperative or confused staff undercut claims of friendly service. Lease termination disputes and parking/security complaints add further friction.

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Bridge at Sterling Springs Apartments

#265

59

Bridge at Sterling Springs Apartments

3.7(43)✓ Google-verifiedPublishes prices

Older complex with split personality: loyal long-term residents praise the pet-friendly location, proximity to Stephenson Nature Preserve, and affordable rents, but dozens of recent reviews cite an office manager's unprofessional responses to maintenance emergencies and rising crime concerns. Multiple residents report repeated AC failures, water outages, and a stark gap between advertised amenities and their actual condition or upkeep.

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San Marin Apartments

#266

51

San Marin Apartments

3.3(181)✓ Google-verifiedPublishes prices

San Marin sits in a pleasant North Austin area with trees and solid amenities, but recent management changes have left residents struggling to reach staff and facing mounting complaints about unfair practices. Tenants report deliberate miscommunication, work orders closed without fixes, pet park restrictions, and move-out fees (including tub resurfacing and carpet charges) that often exceed initial deposits, with collection agencies pursuing residents afterward. Service dog disputes, selective rule enforcement, and an unresponsive phone system compound the frustration. The office is frequently empty during business hours; AI triage blocks direct contact. While the property was well-managed and staffed years ago, consistent staff turnover and reduced headcount have created a gap between what management promises and what residents experience. High utility bills, poor window insulation, and a rocky pet area add to the operating costs. Long-term residents and past fans have downgraded their ratings as conditions declined under new leadership.

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The Orion Apartments

#267

59

The Orion Apartments

3.5(186)✓ Google-verifiedPublishes prices

Most negative reviews describe a property plagued by rats, roaches, and gnats that management failed to control for years, with work orders marked complete but never performed and maintenance staff slow to respond. A new management team arrived recently and reviewers note urgency and honesty about the scale of problems ahead; they've reopened the pool and fixed dumpster pickup, though long-term maintenance backlog and pest control remain unresolved for many residents. Located near Katherine Fleischer Park and walking trails, the complex offers 1 and 2 bedroom units starting under $1,150/month with in-unit washer/dryer and fitness center. Staff named positively include Maria Aviles, Fran Ruiz, Lisa (leasing), and Nautica Phillips (new property manager), though prior managers were widely criticized for rudeness and dismissal of complaints.

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The Olivine

#268

59

The Olivine

3.2(217)✓ Google-verified

Word-of-mouth often centers on the leasing team, especially Beatrice and Nikki, who walk tenants through paperwork and move-in without stress. Mario and the maintenance crew earn repeated praise for same-day fixes and genuine helpfulness. However, serious complaints describe move-in apartments infested with roaches, missing fixtures, and incomplete inspections. Tenants report pest issues management failed to resolve, unaddressed safety hazards including collapsed ceilings and inadequate lighting despite repeated requests, and contested damage charges ranging over $1,800 after checkout. The property manager rarely appears in tenant accounts. Quality varies sharply between leasing experience and ongoing living conditions. Whether the office excellence transfers to daily management remains contested. Recent movers celebrate the team; former residents describe months of neglected problems. Pet-friendly amenities appeal to residents with dogs, though pest complaints raise concerns about facility conditions. High staff turnover and inconsistent follow-through on repairs and safety issues cloud the picture. Five-star reviews cluster in the leasing phase; one-star reviews reflect long-term residency.

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Lotus Village Apartments

#269

59

Lotus Village Apartments

3.3(186)✓ Google-verified

Half of Lotus Village's reviewers report excellent experiences driven by attentive staff and swift maintenance fixes under new management. The other half describe a complex struggling with cockroaches, delayed repairs, and neglected amenities, though recent reviews suggest conditions are improving. Staff members like Andis, Eddy, Felipe, Junior, Edith, and Brenda consistently earn praise for speed and professionalism. However, older reviews document months without pest control or repeated visits to address the same issues. The property underwent ownership changes that reviewers note have affected both service quality and pricing.

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Pointe 360

#270

50 low data

Pointe 360

3.0(44)

Deep divide in tenant experience hinges on management change. Under Donna (past three years), residents praise fast maintenance response, a close-knit community feel, and scenic trails nearby. Before her arrival and during transition periods, the property suffered severe neglect: flooding, mold, roaches, closed office, and mounting security deposit disputes. This business works best if you catch it now, but its reputation took years to rebuild.

Pet-Friendly Apartments

Westdale Parke

#271

59

Westdale Parke

3.1(245)✓ Google-verified

Five-star reviews praise staff warmth and quick maintenance, especially John, Yolanda, and Jazmine, along with the location near the Domain and affordable pricing. Serious recurring complaints center on pest control that reviewers say persists despite repeated treatments and fees, maintenance failures on major issues like roof leaks, repeated water shutoffs, and disputed move-out charges that some report led to collection agency involvement. This complex appeals to budget-conscious renters who value the location and amenities but should know that maintenance responsiveness varies sharply by issue type. Structural problems and pest infestation are the main pain points, and lease enforcement regarding yard appearance and deposits appears stricter than typical.

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On The Green

#272

59

On The Green

3.4(200)✓ Google-verified

On the Green draws tenants seeking affordability and a calm setting. Clean grounds, a peaceful community, and individual staff members like Chelsea and Alexis earn strong loyalty. However, complaints about office professionalism, slow responses, and especially move-out billing disputes recur frequently. Communication gaps and aggressive final charges loom large in dissatisfied reviews.

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Summit at Westwood Apartments

#273

59

Summit at Westwood Apartments

3.5(163)✓ Google-verifiedPublishes prices

Residents praise individual staff members like Kayla, Stormy, and Kristy for genuine effort to turn the community around, and several note the convenient location near schools and parks. However, a significant portion of recent reviews detail systemic failures: months without pest control despite tenant charges, summer-long pool closures, AC failures lasting five weeks, security deposit refusals, and work orders marked complete with no actual service. The shift to new management in late 2024 shows promise but has not yet resolved the backlog of deferred maintenance and billing issues that frustrated long-term residents. The property trades on student housing appeal with flexible payment and pet policies, yet chronic infrastructure problems (broken gates, poor HVAC maintenance) and fees for unavailable services undermine the value proposition. Those considering a move should weigh the improving staff against documented patterns of delayed repairs and service failures.

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Agave Falls Apartments

#274

59

Agave Falls Apartments

3.3(289)✓ Google-verified

Strong staff and quick move-ins earn five-star praise, yet long-term residents report serious decline: mold damage, mice infestations from HVAC, heaps of trash, broken glass, and an office that ignores emails and takes weeks on non-standard repairs. Newer residents praise clean pools and modern amenities; those who stayed multiple years describe a community that felt nice in 2022 but deteriorated into a place they ultimately left.

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Residences at the Domain

#275

59

Residences at the Domain

3.1(222)✓ Google-verifiedPublishes prices

Long-term residents and recent arrivals report sharply different experiences. Some who have stayed multiple years praise staff responsiveness and the location; however, the majority of reviewers describe aging buildings, broken elevators, and maintenance that does not stick. The property's biggest friction point is parking: residents report vehicles towed from spots with missing or unclear signage, with management refusing accountability. A second major pain is hidden fees. Residents discover $70/month mandatory WiFi charges, separate electric bills for chiller systems, credit card payment processing fees, and newly announced parking charges. Staff member Karissa receives consistent praise for helpfulness, but others are described as dismissive or rude. The gap between the "luxury" positioning and actual conditions frustrates tenants most.

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Residences at Decker

#276

59

Residences at Decker

3.5(112)✓ Google-verifiedPublishes prices

This 3.5-star complex divides sharply: some long-term residents praise responsive managers (Kyla, Lindsey, Cameron, Kaycee) and affordable rents, while recent tenants report rats, roaches, pest control failures, and staff who hang up calls or claim managers aren't present. Multiple reviews cite hallway filth, broken elevators, weak enforcement of quiet hours, and police activity including SWAT responses. Older management created friction; recent leadership has improved things for some, but common areas remain inconsistently maintained and resident behavior poorly supervised.

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Burl North Apartments

#277

59

Burl North Apartments

3.7(35)✓ Google-verifiedPublishes prices

Long-term residents and new arrivals praise Shawn and the maintenance team for quick responses, affordable pricing, and a genuinely dog-friendly culture. However, recent complaints about unresponsive management, roach infestations, parking lot break-ins, and neighborhood crime paint a darker picture; renters report being unable to reach staff during disputes and security issues contradicting posted protections.

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Canyon Springs at Bull Creek

#278

59

Canyon Springs at Bull Creek

3.6(60)✓ Google-verified

Bull Creek location and scenic trails draw praise, and when staff are consistent, residents report quick leasing and friendly service. Recent turnover has created friction: maintenance now delays weeks, older appliances fail repeatedly, and management communication has turned combative during move-outs and repairs. One resident documented 19 unresolved work orders including water damage and visible mold despite manager assurances otherwise. Earlier reports of professional, attentive management contrast sharply with recent accounts.

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Greystone Flats Apartments

#279

57

Greystone Flats Apartments

3.1(99)✓ Google-verifiedPublishes prices

Greystone split sharply after a management change. For years under Ellen and Cruz, residents praised responsive maintenance, good value, and a peaceful, dog-friendly vibe near campus. Since the recent takeover, multiple reviews report an empty pool all summer, ignored AC failures, cockroach and flea problems, closed office hours, and staff departures. The tension is stark: five-star loyalty from the prior era clashes with one-star warnings from recent months about deteriorating conditions and unreachable management. The property occupies a real space between segments. Its starting rents ($999-$1,569/month) and in-unit washer/dryer appeal to students and budget-conscious renters, yet older bones (1970s-80s buildings) and recent service failures undercut any "luxury" positioning. Pets are welcome with a bark park, though reviewers note it goes unmaintained. The management crisis is the pivot point: the same buildings that residents once called a hidden gem now face questions about basic upkeep and tenant care.

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Folio Apartments

#280

53

Folio Apartments

3.3(271)✓ Google-verifiedPublishes prices

Folio delivers appealing amenities and workout facilities, but the experience quickly sours after move-in. Residents report chronic problems: gates fail regularly, parking spaces are cramped, soundproofing is poor, and older appliances underperform. The biggest complaint is management. Lease signing brings a shift from friendly staff to an office that ignores maintenance requests, dismisses noise complaints, and hits residents with disputed move-out charges they refuse to justify or refund. Pet owners find the dog parks neglected, with broken gates, poor ground cover, and overflowing waste bins. Maintenance staff sometimes enter units without knocking. Responses to security breaches, water outages, and repair timelines are glacial. Residents consistently describe feeling forgotten once their lease is signed and warn prospective tenants that the promised community does not match the day-to-day reality.

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Reserve at Springdale Apartments

#281

57

Reserve at Springdale Apartments

3.4(180)✓ Google-verifiedPublishes prices

Reserve at Springdale attracts renters seeking affordable luxury features, but the experience splits sharply. Front office staff, particularly Karen, earn consistent praise for kindness and thorough help through leasing. However, the complex struggles with chronic tenant behavior: constant noise at all hours, trash throughout common areas, smoking in shared spaces, and dogs running unsupervised. Security systems (gate, lighting) have failed. Some residents report mold, deposit disputes, and damage that went unaddressed. Reviewers note management tries but lacks enforcement power.

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Parkside Apartments

#282

50

Parkside Apartments

2.6(88)✓ Google-verifiedPublishes prices

Parkside has become a deteriorating property plagued by pest infestations, unresponsive management, and rent disputes. Advertised amenities including a swimming pool no longer exist, and maintenance on critical systems like hot water and plumbing is consistently neglected or delayed for months. Management changes have made billing opaque and collections practices aggressive; residents report security deposits withheld despite leaving units clean. The surrounding area is marked by criminal activity and unauthorized parking lot businesses. Reviewers across multiple years flag a consistent pattern: low initial rent masks serious quality and safety concerns that mount over a lease term.

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District on La Frontera

#283

53

District on La Frontera

2.9(359)✓ Google-verifiedPublishes prices

Half of recent reviews are one or two stars, with tenants reporting roaches, ants, and broken appliances that linger for weeks despite repeated maintenance requests. Several describe office staff as unwelcoming to prospective renters and dismissive or rude to residents, though a few name positive interactions with Luz and Lisa. When repairs do happen, reviewers report mix-ups between units, careless work, and staff marking tickets complete when nothing has been fixed. A pattern emerges: move-in apartments look different from tours, management stops responding after lease signing, and fees for pest control and package handling continue even as services fail. One tenant moved out after five months, withheld rent due to zero repairs on the initial walkthrough list, and alleged the office falsified court documents. Another noted the gym remains closed and describes frequent loud noise and drug paraphernalia at the pool.

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The Morgan

#284

53

The Morgan

3.1(445)✓ Google-verified

The Morgan struggles with chronic maintenance and management failures. Residents report mold, water leaks, broken appliances, and pest problems left unaddressed for months despite repeated requests. Staff are widely described as unresponsive, combative, and unwilling to resolve issues even when violations of rental agreements occur. A small number of recent move-ins praised individual staff members and amenities, but the overwhelming pattern shows deteriorating conditions under current management, with unpaid contractor debts affecting services residents pay for.

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Westdale Creek

#285

53

Westdale Creek

3.0(152)✓ Google-verified

Long-term residents describe a deep divide. Those who stay cite friendly staff, affordable rates, and a quiet hilltop setting, but dozens report severe mold in carpet and air systems, uncontrolled roach and flea infestations, and water service failures. Tenants who requested early lease breaks due to documented health problems and doctor's notes were refused. Management allegedly blamed residents instead of addressing hazards. A few satisfied residents say maintenance responds within a day if called, yet widespread complaints about the gym, laundry, and balcony fines suggest systemic issues beneath the low rent. Staff members Juan and Rosemary are named both positively and negatively across reviews. Pet owners report cats and hairless breeds exposed to pests and contamination. The business blocks carpet replacement, refuses rent credits for uninhabitable conditions, and residents have had to move to afford better managed properties at lower cost.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments

Capital Hills Apartment Homes

#286

54

Capital Hills Apartment Homes

3.2(101)✓ Google-verifiedPublishes prices

Most residents report a disconnect between a welcoming leasing tour and a deteriorating living experience. While leasing staff like Emily, Liyah, and Mason earn consistent praise for their professionalism, move-in residents face months-long maintenance backlogs, unresponsive management, and billing disputes that feel deliberate rather than administrative. The property is registered in Austin's Repeat Offender program for code violations, and recent tenants cite power outages, non-functional AC, pest infestations, and sagging floors left unrepaired despite repeated requests. Multiple reviews note staff names (Garrett, Kevin, Deija, Avery) who do not return calls or provide promised follow-ups, creating a pattern of negligence rather than isolated incidents. One resident reported being charged nearly full rent for move-out cleaning after originally being quoted half that, then charged late fees for management's failure to file notice. Another waited over three months for a deposit refund while billing staff were unavailable by phone. The leasing team's transparency and knowledge do not extend to operational accountability; residents describe being told escalations would occur but hearing nothing afterward.

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ATX North Apartment Homes

#287

51

ATX North Apartment Homes

2.7(43)✓ Google-verified

Five-star reviewers praise the management team, cleanliness, and pet amenities; recent reviews highlight helpful staff members resolving utility and neighbor disputes. Older one-star complaints document chronic maintenance delays (AC unrepaired for a week, mold growth, ongoing AC leaks), unreachable management, withheld security deposits, and poor safety communication after a parking lot homicide. The complex shows a split between positive recent experiences and serious unresolved issues from earlier residents.

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Vue at the Cameron

#288

51

Vue at the Cameron

3.5(33)✓ Google-verified

Vue at the Cameron struggles with fundamental maintenance failures and livability issues that drive rapid resident turnover. Multiple reviewers report broken appliances at move-in, inadequate repairs, pest problems, and unsafe conditions including transient activity on premises. While one recent reviewer noted quiet surroundings, the overwhelming pattern of one and two-star ratings reflects serious concerns about property upkeep, management responsiveness, and basic habitability that far outweigh isolated positive mentions.

Luxury ApartmentsPet-Friendly Apartments

Eagle's Landing

#289

50

Eagle's Landing

2.8(66)✓ Google-verified

Eagle's Landing offers spacious apartments in East Austin and Mueller District, but maintenance and management issues dominate feedback. Residents report work orders marked finished without repairs being done, filthy move-in conditions requiring professional cleaning, and dangerous situations like loose dogs and broken glass in common areas. Staff friendliness exists but cannot offset the lack of follow-through on core services.

Luxury ApartmentsPet-Friendly Apartments

Last updated 2026-09-22