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Windsor Burnet Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 184 Google reviews · How we rank ›

3.9(184) 66 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Windsor Burnet Apartments
Location
North Burnet–Gateway, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
184
Ranking
#191 in Luxury Apartments
Best for
Pet owners seeking upscale finishes and strong maintenance support, willing to prioritize unit quality over security certainty.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Windsor Burnet divides reviewers sharply. Those praising individual staff members-Carlos, Randie, Robert, Victoria, Hannah-cite spacious units, quick maintenance, and EV charging. But persistent complaints center on recurring night-time fire alarms, car break-ins (in and out of the garage), roach infestations, thin walls, and management's reluctance to share security footage or compensate affected residents. Some report standards declining over time, with broken amenities (door sensors, garage doors, locks) remaining unfixed for months. For tenants prioritizing staff service and unit quality, the property appeals; those needing reliable security, pest control, and peace of mind should look elsewhere.

Office communication has shifted to AI bots and in-person-only contact, frustrating residents trying to reach staff by phone. Review patterns suggest a property caught between high-end marketing (luxury finishes, awards) and operational struggles (maintenance backlog, safety culture gaps). Newer tenants often rate higher; longer-term residents are significantly more critical.

Praised for
  • friendly leasing staff
  • responsive maintenance team
  • spacious, well-designed units
  • EV charging and amenities
  • covered parking
Watch-outs
  • repeated fire alarms at night
  • car break-ins and security gaps
  • roach and pest infestations
  • unresponsive management on follow-ups
  • thin walls and noise issues
  • poor community events
responsive-managementpoor-communicationwell-maintainednoisy-neighborsunresponsive-maintenancesafe-securepackage-theftfriendly-staffslow-maintenancerenovated-unitsoverpriced
Best for: Pet owners seeking upscale finishes and strong maintenance support, willing to prioritize unit quality over security certainty.
Think twice if: Car owners concerned about theft (break-ins reported both inside and outside the garage) and those sensitive to noise, pests, or need 24/7 phone contact.

What this place gets right

  • Spacious, high-ceiling units with quality finishes
  • Responsive maintenance staff for urgent repairs
  • 24/7 EV charging for Tesla owners
  • Named staff known for courtesy and problem-solving

Before you tour or apply

  • Staff: Carlos (strongly praised for retention), Randie, Robert (maintenance), Victoria and Hannah (leasing)-named repeat positive mentions.
  • Night fire alarms: recurring issue, multiple times per year, can last 1+ hour.
  • Vehicle break-ins: multiple residents report incidents; management refuses to share CCTV footage directly with victims.
  • Pest control: cockroaches and fruit flies reported; office stated 'it's Texas, there's gonna be bugs' when asked for intervention.
  • Smart locks: stolen during office break-in ~1 year ago; promised replacement to standard hardware never completed.
  • Thin walls acknowledged; residents report hearing office staff yelling from clubroom into business lounge.
  • Park amenities: pool long unfilled before recent cleaning; community events minimal compared to other Windsor properties.

Resident ratings

Pet-Friendly Apartments
Pets observed throughout; reviewers note many dogs on property; no specific complaints about pet policies.
Luxury Apartments
High ceilings and spacious layouts praised, but operational issues and security gaps undermine luxury positioning.

How it stacks up

  • Rated 3.9 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

How We Score
Star rating 28
Review volume 98
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Breaking down the ratings

5
125
4
5
3
6
2
7
1
41

FAQ

Are there electric vehicle charging stations?
Yes. The website lists 24-hour EV charging stations available; one resident specifically noted complimentary 24/7 Tesla charging.
What is included in starting rent?
1 bedroom apartments start at $1,427 and 2 bedroom apartments start at $1,850, according to the website.
Can I get help with maintenance emergencies?
Yes. The property offers 24-hour emergency maintenance. Reviewers consistently praise the speed and professionalism of the maintenance team.

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Last updated 2026-09-08