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The Bond

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 194 Google reviews · How we rank ›

4.5(194) 75 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Bond
Location
North Burnet–Gateway, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
194
Ranking
#135 in Luxury Apartments
Best for
Professionals seeking modern finishes and location near The Domain who tolerate noise and can advocate for maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-24.

What we found

Staff warmth during move-in stands out; Kilish, Alec, and Alana earned explicit praise for patience and going the extra mile. The property itself appeals visually, with modern finishes, high ceilings, and a well-equipped gym that residents appreciate.

However, structural and operational problems undercut the experience. Fire alarms sound dozens of times per year at random hours, thin walls carry neighbor noise and freight train rumble, and maintenance waits weeks on standard repairs. Serious concerns about mold and moisture emerged, with one resident forced to hire an independent inspector. Parking gate malfunctions, security camera gaps in the garage correlate with vehicle break-ins and package theft, and some charge disputes (EV charging misrepresented, carpet wear deduction questioned) have soured recently departed residents.

Recent shift: Sentiment has declined over time. Earlier residents (2025) praised responsive management and excellent leasing staff; more recent and long-term residents (2+ years) report worsening maintenance, communication breakdowns, recurring fire alarms, security gaps, and property upkeep decline.

Praised for
  • friendly, helpful front-desk staff
  • modern design and amenities
  • attentive leasing professionals
  • peaceful location
  • quality gym facilities
Watch-outs
  • frequent false fire alarms
  • thin walls and train noise
  • slow maintenance response times
  • security gaps and package theft
  • parking garage issues
  • mold and water intrusion concerns
friendly-staffpoor-soundproofingslow-maintenancewell-maintainedresponsive-managementunresponsive-maintenancesafe-securepackage-theftparking-issues
Best for: Professionals seeking modern finishes and location near The Domain who tolerate noise and can advocate for maintenance.
Think twice if: Sensitive to noise (fire alarms, trains, thin walls), need quick maintenance response, or have pets requiring a clean dog park area.

What this place gets right

  • staff known by name for genuine helpfulness
  • modern design with high ceilings
  • proximity to Domain, hospitals, and trails
  • resort-style pool and 24-hour gym

Before you tour or apply

  • Named staff praised: Kilish Shackles (leasing professional), Alec and Alana (front desk), Taylor and Colton (property management)
  • Fire alarms reported 50+ times annually by one resident; TDLR cited expired elevator inspections
  • Mold inspection confirmed moisture and visible mold after independent professional testing
  • EV charging initially promised free, later charged; carpet wear deduction disputed under Texas normal wear law
  • Maintenance delays: washer broken 2+ months, in-unit washer unusable for 1+ week, appliance repairs recurring within days of service

Resident ratings

Luxury Apartments
Modern units and amenities attract residents, but thin walls, noise, slow maintenance, and mold concerns undermine luxury expectation.

How it stacks up

  • Rated 4.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

What keeps coming up

helpful staffhigh ceilingsfriendly teamfloor plansmodern apartmentstrain noisekind staffleasing processmodern designpool

How we scored this

How We Score
Star rating 63
Review volume 99
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Breaking down the ratings

5
168
4
1
3
4
2
2
1
19

FAQ

Are the walls soundproof?
No. Multiple residents report hearing neighbors clearly through thin walls and being woken by nighttime freight trains. This is a recurring complaint.
How quickly does maintenance respond?
Delays of one to three weeks are common for appliance and unit repairs. One washer went unfixed for over two months; residents were offered an alternative unit's washer instead.
What is parking like?
The garage has frequent gate malfunctions and limited security cameras on residential floors. Multiple residents report vehicle break-ins and package theft from the garage and mailroom.
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Last updated 2026-09-08