Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call

The Bond

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 195 Google reviews · How we rank ›

4.5(195) 74 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Bond
Location
North Burnet–Gateway, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
195
Ranking
#141 in Luxury Apartments
Best for
Pet owners and new residents drawn by modern finishes and staffing quality, less so for noise-sensitive or long-term lease holders.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-24.

What we found

The Bond wins consistent praise for its modern finishes, upscale amenities like the gym and pool, and a leasing team known by name for their patience and expertise. The downtown location near Domain shopping and trails appeals to those seeking walkable North Austin living with dog-friendly services. However, long-term residents flag serious friction: thin walls transmit neighbor noise and freight train rumble, maintenance backlogs stretch past two weeks for routine repairs, fire alarms trigger 50+ times annually without clear resolution, and garage theft remains endemic despite repeated complaints. Building access systems don't integrate, requiring multiple apps and phone troubleshooting for deliveries. A mold complaint with independent lab confirmation and unresolved pest and EV charging disputes raise structural accountability concerns beneath the polished lobby facade.

Staff turnover also creates inconsistency. Early interactions with named leasing professionals (Kilish, Taylor) earned five-star raves, while departures have left front-desk service uneven. Those arriving to a mature property see upkeep decline; one two-year resident notes the gym and lobby alone no longer offset maintenance neglect, security blind spots, and rising nickel-and-diming (sewage cleanup charges, disputed carpet fees, prorated rent policy shifts).

Praised for
  • helpful and friendly front-desk and leasing staff
  • modern design and high-quality amenities
  • responsive management via email
  • peaceful community with dog-friendly culture
Watch-outs
  • thin walls and noise from trains
  • slow maintenance response times
  • confusing building access systems for deliveries
  • frequent fire alarm false alarms
  • security gaps and theft in garage
  • quality control and construction issues
responsive-managementwell-maintainednoisy-neighborsgreat-amenitiesparking-issuesunresponsive-maintenancerenovated-unitspoor-soundproofingsafe-securepackage-theftfriendly-staffslow-maintenance
Best for: Pet owners and new residents drawn by modern finishes and staffing quality, less so for noise-sensitive or long-term lease holders.
Think twice if: Think twice if sound isolation, responsive maintenance, and building security matter most to you; thin walls, slow repairs, and theft remain unresolved after two-plus years.

What this place gets right

  • modern design with high ceilings and resort-style amenities
  • knowledgeable and patient leasing team
  • walkable location near Domain, Trader Joe's, and Walnut Creek trails
  • dog-friendly culture with wash station and welcoming staff

Before you tour or apply

  • Named leasing staff (Kilish Shackles, Taylor, Nick, Keith) praised for professionalism; turnover noted as quality dips
  • Fire alarms reported by residents as triggering 50+ times annually, including 1:45 AM and overnight freight train noise
  • Mold complaint included independent professional lab testing confirming moisture and visible growth; resident paid $500 out-of-pocket
  • Elevator maintenance expired; TDLR violation cited
  • Garage fire gate repair took 6 months; exit sensor malfunction forces residents to use entry gate
  • EV charging promised as complimentary at lease signing, then billed post-move-in; issue later acknowledged by management
  • Washer repairs delayed 2–8 weeks; one resident had to use random unit's machine
  • Trash and dog waste accumulation in common areas, hallway carpets stained, pool frequently dirty

Resident ratings

Luxury Apartments
Modern finishes and amenities earn praise from early residents, but thin walls, noise, slow maintenance, and security gaps undermine luxury perception for long-term tenants.
Pet-Friendly Apartments
Dog wash station and staff warmth are highlights; however, dog waste management is poor, and common areas lack enforced cleanliness standards.

How it stacks up

  • Rated 4.5 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

What keeps coming up

helpful staffhigh ceilingsfriendly teamfloor plansmodern apartmentstrain noisekind staffleasing processmodern designpool

How we scored this

How We Score
Star rating 63
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Breaking down the ratings

5
169
4
1
3
5
2
2
1
18

FAQ

Does The Bond allow dogs?
Yes. The property features a dog wash station, dog park, and staff describe welcoming pets warmly. However, reviewers note the dog park is small and dog waste is not actively managed despite community complaints.
What happens if my washer breaks?
Maintenance response times have extended to 2–8 weeks according to recent reviews. One resident was offered use of another unit's washer while waiting. Another's machine was broken for over a week without repair as of their review date.
How do I get a delivery to my unit?
Building access uses three separate systems (gate app, after-hours app, and key fob) that do not integrate. There is no garage or building signage. Many delivery drivers call residents lost from the garage; management is aware but has not resolved the issue in three years.
Request a quote

Similar apartment complexes nearby

The Met
72

The Met

4.5(97)✓ Google-verified

Residents consistently praise the Met's staff, especially leasing agents Hannah, Edith, and Noah, for a smooth move-in and attentive service throughout tenancy. The property's pool and gym rank highly, and unit finishes are thoughtfully done. However, a substantial segment reports serious soundproofing problems, particularly on the north side where warehouse noise and garbage trucks create ongoing disturbance. Parking policies are also contentious: towing fees and daily guest registration feel punitive compared to nearby competitors. Management is aware of noise issues but does not disclose them proactively during tours.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
View profile
Broadstone North ATX
71

Broadstone North ATX

4.4(100)✓ Google-verifiedPublishes prices

Broadstone's leasing team, especially Alexandria, earns consistent praise for making the process smooth and staying responsive during move-in. The property itself impresses: brand new finishes, quiet common areas, plenty of parking, and a resort-like feel with strong amenities draw renters who value North Austin convenience. Serious maintenance failures tarnish the experience for long-term residents. Multiple tenants report pest problems (gnats, ants, roaches) that persisted for months despite repeated service requests marked "completed" without actual resolution. Thin walls let noise through from neighbors and freight trains. Management stopped responding to emails and disputes, and one tenant waited over four months for a deposit refund. Recent staff turnover has coincided with quality drops.

Luxury ApartmentsPet-Friendly Apartments
View profile
Windsor Burnet Apartments
65

Windsor Burnet Apartments

3.9(190)✓ Google-verifiedPublishes prices

Strong leasing staff and maintenance response earn praise, but resident comfort suffers from thin walls, nightly fire alarm failures, and neglected building systems. Reviewers who value the location and individual unit condition rate higher; those staying longer report declining standards, unresolved security incidents (car break-ins), and management prioritizing appearance over safety or community engagement. Long-term residents express frustration: broken smart locks unfixed for a year, pest issues dismissed, little transparency after vehicle theft, and scheduled events that rarely occur. The property offers good amenities and fast maintenance dispatch, but follow-through on commitments and quality-of-life issues remain inconsistent.

Luxury ApartmentsPet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22