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The Wayman

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 382 Google reviews · How we rank ›

3.5(382) 59 composite score See reviews on Google ✓ Google-verified
Student HousingPet-Friendly Apartments
The Wayman
Location
Summit Park At Wells Branch, Austin
Services
Student Housing, Pet-Friendly Apartments
Reviews
382
Ranking
#163 in Student Housing
Best for
prospective tenants prioritizing leasing experience and location over maintenance responsiveness

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Leasing and office staff shine: Joel, Tanya, and the team consistently earn praise for patient, knowledgeable tours and professional handling of applications. Residents appreciate the location near the Domain, pool, outdoor kitchen, and peaceful surroundings. However, the property struggles with maintenance execution. Multiple tenants report water leaks from pipe bursts and ceiling fans, slow repairs (including a 7-month dishwasher delay), cockroach infestations, and management reluctance to offer credits for resident-affecting damage. New management appears to have improved responsiveness, but systemic issues remain. The sharp split between five-star tours and one-star resident complaints suggests the leasing experience masks operational shortcomings once tenants move in.

The pet-friendly and student housing markets should note: first impressions are polished, but property condition and maintenance speed are points of friction. Veterinary-damage claims and pest concerns warrant direct questions during tours.

Praised for
  • leasing staff professionalism and knowledge
  • responsive new management
  • friendly and helpful office staff
  • amenities and location
  • peaceful atmosphere
Watch-outs
  • water damage and leaks
  • slow maintenance response
  • pest infestation
  • unresponsive to damage accommodation
  • vehicle registration fee policy
  • rude staff interactions
friendly-staffresponsive-managementunresponsive-maintenanceslow-maintenancepest-problemsnoisy-neighbors
Best for: prospective tenants prioritizing leasing experience and location over maintenance responsiveness
Think twice if: water damage, pest control, and slow maintenance response are deal-breakers; verify repair timelines in writing before signing

What this place gets right

  • leasing staff expertise and attentiveness
  • location near the Domain
  • pool and outdoor kitchen amenities
  • new management initiatives

Before you tour or apply

  • Joel: leasing consultant praised repeatedly for knowledgeable, pressure-free tours and flexible move-in date options
  • Tanya: assistant manager and new general manager both cited for attentiveness and improvement
  • Carla: office staff member described as rude during damage accommodation request
  • Maintenance worker (Cuban) mentioned as competent and friendly despite property-wide delays
  • Vehicle registration policy: guests can register vehicles 7 times before fees apply
  • Pipe burst on third floor caused water damage across multiple units; management denied resident credit despite 4.5 days of fan drying
  • 7-month delay on dishwasher replacement reported
  • Cockroach infestation noted; fumigation not consistently performed

Resident ratings

Pet-Friendly Apartments
Pet-friendly amenities valued; no complaints about pet policies in reviews, though pest infestation concerns exist
Student Housing
Location near Domain and amenities appeal to student profiles; no specific student-related praise or complaints in reviews

How it stacks up

  • Rated 3.5 against a 3.99 average across the 249 student housing businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Score
Star rating 2
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Breaking down the ratings

5
223
4
17
3
8
2
14
1
120

FAQ

Who should I ask for during a tour?
Joel is named multiple times as knowledgeable, patient, and willing to walk through lease terms and move-in dates without pressure. Maria and the office staff also receive praise.
How quickly does maintenance respond?
Responses vary widely. Recent reviews note new management is responsive, but older complaints cite 7-month delays and slow fumigation schedules. Ask for a written service-response timeline before signing.
What happens if I need to bring guests frequently?
Guests can register their vehicles 7 times before fees apply. Confirm the fee amount and registration process with the office.
Request a quote

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Last updated 2026-09-08