Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call
Burl North Apartments logo

Burl North Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 35 Google reviews · How we rank ›

3.7(35) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsTownhome & Garden-Style CommunitiesPet-Friendly Apartments
Burl North Apartments
Location
Parker Lane, Austin
Services
Luxury Apartments, Townhome & Garden-Style Communities, Pet-Friendly Apartments
Reviews
35
Best for
Budget-conscious pet owners wanting walkable South Austin living.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Long-term residents and new arrivals praise Shawn and the maintenance team for quick responses, affordable pricing, and a genuinely dog-friendly culture. However, recent complaints about unresponsive management, roach infestations, parking lot break-ins, and neighborhood crime paint a darker picture; renters report being unable to reach staff during disputes and security issues contradicting posted protections.

Recent shift: Recent complaints (past year) center on management unresponsiveness and neighborhood safety escalating, with several tenants reporting inability to reach staff for post-move disputes and parking lot crime; earlier reviews were more uniformly positive about maintenance and staff responsiveness.

Praised for
  • responsive staff and maintenance
  • dog-friendly amenities and community
  • affordable rent for South Austin location
  • quiet, peaceful neighborhood feel
Watch-outs
  • unresponsive management after move-out
  • pest problems (roaches)
  • neighborhood safety concerns and break-ins
  • parking and security inconsistencies
responsive-managementunresponsive-maintenancegood-valuewell-maintainedquiet-communitysafe-securepest-problemsfriendly-staffpackage-theft
Best for: Budget-conscious pet owners wanting walkable South Austin living.
Think twice if: Management becomes unresponsive after lease signing; parking lot theft and neighborhood safety are real concerns for some renters.

Before you tour or apply

  • Shawn (property manager) frequently named as responsive and helpful
  • maintenance described as quick when responding
  • dog park available onsite
  • access to neighboring Burl South pool mentioned
  • application process noted as easy
  • roach and pest issues reported in multiple reviews
  • parking lot break-ins without surveillance cameras per tenant reports
  • move-out disputes unresolved for tenants who attempted contact

Resident ratings

Pet-Friendly Apartments
Dog owners consistently praise the dog park, friendly staff toward pets, and quiet dog-welcoming neighbors.
Luxury Apartments
Some residents view it as a nice, clean space at a good price; others note dated units and limited appliances.
Townhome & Garden-Style Communities
Townhomes available and praised for quiet living, but security and maintenance responsiveness concerns apply.
Affordable & Section 8 Housing
Rents and fees are positioned as affordable for South Austin; value for money noted despite neighborhood concerns.

How it stacks up

  • Rated 3.7 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 15% of the businesses in this directory.

What keeps coming up

dog friendlyaffordabilityquietnessdogshelpful staffcleanlinessquick repairsrentsafetylocation

How we scored this

How We Score
Star rating 22
Review volume 68
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
17
4
7
3
2
2
1
1
8

FAQ

Are pets allowed and are there dog amenities?
Yes. The complex welcomes dogs and has an onsite dog park. Residents report a genuinely dog-friendly community and staff.
What are the rental prices?
One bedroom apartments start at $949/month; two bedrooms start at $1,174/month. Application fee is $50 and security deposit is $300.
How long does maintenance typically take?
Multiple residents report quick and friendly maintenance responses, though some older complaints cite week-long waits for basic repairs.
Request a quote

Similar apartment complexes nearby

Chandelier Apartments
58

Chandelier Apartments

3.6(331)✓ Google-verifiedPublishes prices

Staff members like Giselle, Robert, and Jay earn consistent praise for going beyond basic help, making lease signings smooth, and treating residents with genuine care. Yet a sharp divide exists: long-term residents report maintenance backlogs stretching weeks, uncleaned dog parks, rodent and pest issues, and an office relying too heavily on automated responses rather than direct problem-solving. The property markets cleanliness and amenities well on move-in, but sustained upkeep falters. Billing disputes recur, valet trash service sometimes sits for days, and the complex feels increasingly difficult to manage for those staying beyond the first year. Pool condition and gym crowding also appear inconsistent across recent visits.

Pet-Friendly Apartments
View profile
Hillside Creek
59

Hillside Creek

3.4(181)✓ Google-verified

Hillside Creek pulls hard in two directions. Residents who connect with the maintenance crew-especially Mandi, Manny, and Emmanuel-experience quick repairs, emergency help, and genuine professionalism. Others arrive to mold, roaches, and broken fixtures, then watch plumbing and utilities fail while management stays distant. Security is fractured: some feel safe, others report three car break-ins, theft from communal spaces, and surprise towing. The most damaging complaint: management sent accounts to collections without warning or contact, leaving residents unable to dispute or resolve charges. Spacious units and location draw residents; poor building maintenance and inconsistent service tear them away. Pet owners have access to a dog park, but reviews do not speak to the quality of that amenity or how the complex handles pet policies overall.

Luxury ApartmentsPet-Friendly Apartments
View profile
Mariposa Flats
74

Mariposa Flats

4.4(62)✓ Google-verifiedPublishes prices

Tenants consistently cite Anna, the property manager, as the standout reason to choose Mariposa Flats. Her responsiveness, attention to detail, and genuine care set the tone for a well-run, quiet community. The location near downtown Austin and river views deliver strong value at the price point, though the surrounding neighborhood feels transitional and the building amenities lean basic. Staff including maintenance technician Arnold deliver same-day repairs in roughly 80% of cases. The building uses remote access (ButterflyMX app), secure gated parking, and a small gym and rooftop lounge. Security concerns exist (occasional car break-ins and mailroom theft), but most tenants report feeling safe within the building itself. Modern, efficient units with natural light appeal to those willing to trade limited amenities for location and affordability.

Luxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22