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Chandelier Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 329 Google reviews · How we rank ›

3.6(329) 57 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
Chandelier Apartments
Location
Parker Lane, Austin
Service
Pet-Friendly Apartments
Reviews
329
Ranking
#336 in Pet-Friendly Apartments
Best for
Renters who prioritize staff service and proximity to downtown, with low maintenance needs or flexibility on repairs.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Staff members like Giselle, Robert, and Jay earn consistent five-star praise for going beyond standard help, with residents noting genuine care and smooth leasing experiences. The complex delivers clean apartments, working amenities (pool, gym, washer/dryer), and good walkability to Downtown Austin and South Congress.

However, maintenance requests languish for weeks while the property deteriorates: tenants report repeated flooding, pest infestations including rats, and holes left unfixed. Trash collection is mandatory but unreliable, security feels absent despite visible graffiti, and reaching a human instead of an automated system proves difficult. The gap between staff kindness and property upkeep is stark.

Recent shift: Yes. Earlier reviews (2023-2024) praise consistent maintenance and pest control; recent reviews (2025-2026) report sharp decline in maintenance response, pest problems (rats, open holes), and declining property upkeep.

Praised for
  • staff responsiveness and kindness, especially leasing team
  • clean units and well-maintained common areas when functioning
  • convenient location near shops and downtown
  • in-unit washer/dryer and pool amenities
Watch-outs
  • slow maintenance response times (days to weeks)
  • pest problems and infrastructure decay over time
  • mandatory valet trash service, trash left outside for days
  • poor security and visible gang graffiti
  • AI-based communication system limiting access to staff
responsive-managementfriendly-staffclean-common-areaspest-problemsslow-maintenanceparking-issues
Best for: Renters who prioritize staff service and proximity to downtown, with low maintenance needs or flexibility on repairs.
Think twice if: Think twice if you depend on quick maintenance response, have pets prone to pest exposure, or need reliable trash management and visible security.

What this place gets right

  • hands-on leasing staff willing to find right fit for residents
  • clean units and functioning pool at move-in
  • in-unit washer/dryer and 24-hour fitness center
  • walkable to Downtown Austin and South Congress shops

Before you tour or apply

  • Leasing staff named Giselle, Robert, Jay, Aditi, Terri, Rickey praised for going above standard assistance
  • Mandatory valet trash service with chronic delays; trash sits outside doors for up to a week
  • Maintenance requests reported to take one week to over one month from submission to inspection
  • Pest infestations including rats documented; open holes left unfixed despite resident complaints
  • Pool reported simultaneously as sparkling and frequently dirty/closed depending on when reviewed
  • AI phone system limits direct staff contact

Resident ratings

Pet-Friendly Apartments
Dog parks present but rarely cleaned; pest infestations and open holes are serious concerns for pet owners.

How it stacks up

  • Rated 3.6 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

What keeps coming up

no carpetpest controlclean apartmentpoolcaring staffefficient maintenance staffmoldpet friendlygymrenovations

How we scored this

How We Score
Star rating 9
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 75
Verification 30

Breaking down the ratings

5
191
4
22
3
12
2
11
1
93

FAQ

What move-in costs should I expect?
Application and admin fee is $65. Move-in specials offering up to one month free are available on select units; leasing staff will discuss specifics during tour.
How long do maintenance requests typically take?
Recent reviews report highly variable times: some fixes happen quickly, others take one week to over one month from submission to initial inspection. Urgent requests may move faster.
Request a quote

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Last updated 2026-09-08