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Hillside Creek

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 181 Google reviews · How we rank ›

3.4(181) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Hillside Creek
Location
Riverside, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
181
Best for
Residents who prioritize location and spacious floor plans and can tolerate inconsistent maintenance quality.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Hillside Creek pulls hard in two directions. Residents who connect with the maintenance crew-especially Mandi, Manny, and Emmanuel-experience quick repairs, emergency help, and genuine professionalism. Others arrive to mold, roaches, and broken fixtures, then watch plumbing and utilities fail while management stays distant. Security is fractured: some feel safe, others report three car break-ins, theft from communal spaces, and surprise towing. The most damaging complaint: management sent accounts to collections without warning or contact, leaving residents unable to dispute or resolve charges. Spacious units and location draw residents; poor building maintenance and inconsistent service tear them away.

Pet owners have access to a dog park, but reviews do not speak to the quality of that amenity or how the complex handles pet policies overall.

Praised for
  • responsive, proactive maintenance staff
  • friendly, helpful leasing and property management
  • good location and spacious units
  • quick emergency response
Watch-outs
  • roach infestations and mold
  • water shutoffs and infrastructure failures
  • car theft and towing issues
  • poor follow-up on billing disputes and collections
responsive-managementpoor-communicationunresponsive-maintenancepest-problemspackage-theftfriendly-staffwell-maintainedslow-maintenance
Best for: Residents who prioritize location and spacious floor plans and can tolerate inconsistent maintenance quality.
Think twice if: Security concerns, past roach infestations, and unresponsive management on billing issues may disqualify this for cautious renters.

What this place gets right

  • Maintenance staff named Mandi, Manny, and Emmanuel respond quickly and solve problems
  • convenient East Riverside location
  • spacious units with patios and pool

Before you tour or apply

  • Maintenance staff members named Mandi (property manager), Manny, Dunni, and Emmanuel praised for responsiveness and thorough work
  • Emergency maintenance available evenings and during rain
  • Maintenance replaces rather than repairs fixtures (e.g., dishwashers)
  • Recent towing without warning; car break-ins reported at least three times by one resident
  • Collections sent without prior notification or contact
  • Water shutoffs reported multiple times weekly by one resident

Resident ratings

Luxury Apartments
Spacious units, good location, but significant maintenance and security failures undermine luxury positioning.
Pet-Friendly Apartments
Dog park available; no review detail on pet policies, amenities quality, or pet-specific support.

How it stacks up

  • Rated 3.4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

What keeps coming up

gatedpackage theftfriendly staffkind staffclean propertyleasing officecomplex maintenancefront desk staffapartment maintenanceapplication process

How we scored this

How We Score
Star rating 0
Review volume 98
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
89
4
20
3
5
2
8
1
59

FAQ

Is emergency maintenance available after hours?
Yes. One reviewer reported getting help late in the evening during rain.
What is the maintenance response like?
Mixed. Staff like Mandi, Manny, and Emmanuel respond quickly and fix issues thoroughly. Other residents report maintenance ignoring plumbing, electrical, and mold problems.
Do you offer a dog park?
Yes, the property has a dog park. Reviews do not detail amenity quality or pet policies.
Request a quote

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Last updated 2026-09-22