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Hillside Creek

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 177 Google reviews · How we rank ›

3.4(177) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Hillside Creek
Location
Riverside, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
177
Ranking
#573 in Luxury Apartments
Best for
residents prioritizing quick maintenance response and spacious pet-friendly units in convenient location

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Two sharply different experiences emerge here. Some residents praise maintenance staff (Emmanuel, Mandi, Manny, Dunni named specifically) for fast, thorough work and cite good location, spacious units, and a nice pool. Others report serious breaches: roach infestations, repeated car break-ins and theft, water outages, and heating failures left unrepaired for weeks. Management responsiveness splits hard: some call the leasing team kind and helpful; others describe indifference and a pattern of unanswered follow-ups after move-out, including disputes over collections placed on credit reports without warning.

The property attracts both long-term residents satisfied with maintenance speed and newcomers shocked by unit condition and ground safety. The 3.4 rating (49% five-star, 37% one/two-star) reflects this stark divide. Pet owners should weigh the dog park and spacious patios against the security concerns reported.

Praised for
  • quick, responsive maintenance staff
  • friendly, professional management and leasing agents
  • well-kept grounds and pool
  • spacious units with patios
Watch-outs
  • roach infestations and property cleanliness
  • security and safety issues (car theft, break-ins)
  • unresponsive management and poor communication
  • water shutoffs and utilities problems
responsive-managementpoor-communicationfriendly-staffsafe-securepackage-theftunresponsive-maintenance
Best for: residents prioritizing quick maintenance response and spacious pet-friendly units in convenient location
Think twice if: you value security and clean common areas; multiple reviews report car break-ins, theft, and roach issues

What this place gets right

  • fast maintenance response and thorough repairs
  • spacious units with patios and good location
  • dog park and pool amenities
  • professional leasing staff

Before you tour or apply

  • Maintenance staff Emmanuel, Mandi, Manny, and Dunni repeatedly praised for responsiveness and going above and beyond
  • Some residents report units arriving with broken outlets, stuck showers, and roach infestations
  • Water shutoffs reported multiple times per week
  • Car break-ins and theft from laundry rooms documented across multiple reviews
  • Post-move-out collections disputes: residents report unexplained charges sent to debt collectors without prior notice or communication

Resident ratings

Luxury Apartments
Spacious units with patios; condition on move-in widely varies (some pristine, others report broken appliances and roaches)
Pet-Friendly Apartments
Dog park praised; residents also report theft from common areas and safety concerns for visitors' vehicles

How it stacks up

  • Rated 3.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

What keeps coming up

gatedpackage theftfriendly staffkind staffclean propertymaintenance staffleasing officecomplex maintenancefront desk staffapartment maintenance

How we scored this

How We Score
Star rating 0
Review volume 98
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
86
4
20
3
5
2
8
1
58

FAQ

How quickly does maintenance respond to requests?
Residents report maintenance orders are typically resolved quickly, with some noting emergency repairs handled even late at night. Individual staff members like Emmanuel and Mandi are named for thorough, responsive work.
What is parking like for visitors?
Visitor parking and registration policies have caused confusion and disputes. Some visitors report surprise tows without clear prior warning of registration requirements. Car break-ins in the rooftop area have also been reported.
Request a quote

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Last updated 2026-09-08