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San Marin Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 181 Google reviews · How we rank ›

3.3(181) 51 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsLuxury Apartments
San Marin Apartments
Location
North Loop Business Park, Austin
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
181
Ranking
#428 in Pet-Friendly Apartments
Best for
Short-term leases for those prioritizing location over management consistency.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

San Marin sits in a pleasant North Austin area with trees and solid amenities, but recent management changes have left residents struggling to reach staff and facing mounting complaints about unfair practices. Tenants report deliberate miscommunication, work orders closed without fixes, pet park restrictions, and move-out fees (including tub resurfacing and carpet charges) that often exceed initial deposits, with collection agencies pursuing residents afterward. Service dog disputes, selective rule enforcement, and an unresponsive phone system compound the frustration.

The office is frequently empty during business hours; AI triage blocks direct contact. While the property was well-managed and staffed years ago, consistent staff turnover and reduced headcount have created a gap between what management promises and what residents experience. High utility bills, poor window insulation, and a rocky pet area add to the operating costs. Long-term residents and past fans have downgraded their ratings as conditions declined under new leadership.

Praised for
  • Nice location and landscaping
  • Good amenities (pool, gym, hot tub, pet park)
  • Friendly neighbors
  • Strong maintenance team (past)
Watch-outs
  • Hostile and selective management
  • Unreachable office and AI system failures
  • Excessive and unexplained move-out charges
  • Poor maintenance follow-through
  • High utilities and poor insulation
  • Discriminatory screening and lease enforcement
responsive-managementunresponsive-maintenancepoor-communicationparking-issuesoverpricedsafe-secure
Best for: Short-term leases for those prioritizing location over management consistency.
Think twice if: Avoid if you value reliable communication, transparent move-out terms, or stable management. Expect high utility costs and inflexible administrative policies.

What this place gets right

  • Convenient North Austin location near Tech Ridge and shopping
  • Pool, gym, hot tub, and pet park on-site
  • Units with balconies and garage options

Before you tour or apply

  • Former property manager Monica reportedly yelled at residents and challenged a resident's service dog
  • Self-guided tour system malfunctions regularly
  • AI phone system frequently blocks calls to staff
  • Office reported empty during business hours despite posted availability
  • Maintenance staff noted rushing through repairs and lingering in garages rather than completing work
  • One tenant reported $2,000+ in move-out charges and subsequent collection agency pursuit
  • Another tenant charged $81 cleaning fee plus full deposit forfeiture for tub resurfacing and carpet wear despite photos showing clean unit
  • Pet park primarily rocks rather than grass

Resident ratings

Pet-Friendly Apartments
Pet park often restricted or rocky-surfaced; residents report difficulty getting management clarity on pet policies.
Luxury Apartments
Promoted amenities (pool, gym, spa) exist but are poorly maintained and often dirty; units lack modern insulation, driving high utility bills.

How it stacks up

  • Rated 3.3 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 98
Review recency 100
Review sentiment 32
Profile completeness 75
Verification 30

Breaking down the ratings

5
81
4
19
3
12
2
16
1
53

FAQ

Can I bring pets?
Yes. Their website lists pet rent at $15 for one pet or $30 for two pets, plus a one-time pet fee of $500 (one pet) or $750 (two pets). Reviewers report a pet park on-site, though some note it is primarily rocks rather than grass and access may be limited.
What should I expect in move-out charges?
Multiple reviewers report unexpected and substantial move-out fees well beyond their deposit, including tub resurfacing, carpet replacement charges, and cleaning fees. The business does not provide itemized estimates upfront. Tenants have disputed charges and some were referred to collection agencies.
Is the office responsive by phone?
No. Reviewers consistently report an AI message system that blocks calls, and the office is frequently empty during posted business hours. In-person visits are often necessary to reach staff.
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Last updated 2026-09-22