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San Marin Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 180 Google reviews · How we rank ›

3.3(180) 51 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsLuxury Apartments
San Marin Apartments
Location
North Loop Business Park, Austin
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
180
Ranking
#435 in Pet-Friendly Apartments

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Current residents describe a complex in a nice area with decent amenities that has declined sharply since management changed. Pest and mold problems, inflated utility bills, and staff unavailability plague the experience. Move-out fees often exceed deposits by thousands, leaving residents disputing charges in collections. While maintenance responds quickly in rare bright moments, most repairs go incomplete or unaddressed.

The office is frequently unreachable during business hours. Residents report aggressive deposit increases mid-lease, discriminatory enforcement of pet policies, and rental application denials that others attribute to broken screening systems. The community feels hostile rather than welcoming, especially to residents with service animals or those questioning charges.

Recent shift: Management change approximately 12-18 months ago coincides with sharp decline in sentiment. Prior reviews praise community feel and staff responsiveness; recent reviews cite staff reduction, hostility, poor communication, and aggressive move-out billing.

Praised for
  • fast maintenance response (when available)
  • good location with trees and amenities
  • fitness center and pool facilities
Watch-outs
  • pest infestations and mold
  • unresponsive management and staff
  • excessive move-out and utility charges
  • poor maintenance execution and incomplete repairs
  • management hostility and selective rule enforcement
poor-communicationunresponsive-maintenanceslow-maintenancenoisy-neighborspest-problemsoverpriced
Think twice if: Residents report pest infestations, mold, inflated utilities, and move-out fees that can exceed $2,000 beyond the deposit. Office is often unreachable during business hours.

What this place gets right

  • Quick maintenance response on occasion
  • Good location near shopping and parks
  • Pool, fitness center, pet park on-site

Before you tour or apply

  • Maintenance technician Angel is mentioned for fast response
  • Management reportedly attempted to raise deposits mid-lease
  • One resident describes discriminatory behavior toward service dog owners
  • Move-out charges include tub resurfacing, carpet replacement fees
  • Internet infrastructure does not support Google Fiber; Wi-Fi reported at 500 Mbps on 1 Gbps paid plan
  • Third-party screening company RentGrow used for applications; residents report denials and refusal to return application fees

Resident ratings

Luxury Apartments
Residents find the complex outdated with poor insulation, high utilities, and inconsistent maintenance. Management change led to tenant dissatisfaction despite initial good reputation. Fast maintenance response exists but is sporadic.

How it stacks up

  • Rated 3.3 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 98
Review recency 100
Review sentiment 31
Profile completeness 75
Verification 30

Breaking down the ratings

5
81
4
18
3
12
2
16
1
53

FAQ

Can I have a pet?
Yes, the complex lists pet-friendly apartments. Pet rent is $15/month for one pet or $30/month for two; pet fees are $500 for one pet or $750 for two. However, residents report management disputes pets and has attempted to remove service dogs.
What is included?
Units include washer/dryer, and the complex offers a fitness center, hot tub, pet park, and attached or detached garages. Package receiving is available, though residents report malfunctioning parcel lockers that generate daily fees.
How responsive is maintenance?
One resident praised fast response to an urgent repair (same night to 8 AM fix), but multiple others report incomplete repairs, closed work orders without explanation, and requests taking weeks or being ignored entirely.

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Last updated 2026-09-08