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Marquis at Caprock Canyon

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 135 Google reviews · How we rank ›

4.1(135) 68 composite score See reviews on Google ✓ Google-verified
Student HousingPet-Friendly Apartments
Marquis at Caprock Canyon
Location
Spicewood Summit, Austin
Services
Student Housing, Pet-Friendly Apartments
Reviews
135
Ranking
#25 in Student Housing
Best for
Long-term residents seeking a quiet, nature-focused community in a safe neighborhood.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Long-term residents praise the quiet neighborhood atmosphere, attentive maintenance crew, and wildlife views, with most reporting smooth day-to-day living. However, move-out billing practices and management's handling of significant problems like AC failures and rodent issues have frustrated departing residents, who report inflated fees and little flexibility on lease terms.

Strengths lie in the maintenance team's speed and the nature preserve setting with walking trails and pool amenities. Concerns center on aging interiors, security lapses at entry gates, and a pattern of costly surprise charges that residents feel are poorly justified or inconsistently applied to new versus existing tenants.

Praised for
  • quiet, peaceful community
  • responsive maintenance staff
  • nature setting with wildlife
  • good location and nearby amenities
  • well-maintained grounds and pool
Watch-outs
  • excessive move-out fees and charges
  • unresponsive management on serious issues
  • security gaps and car break-ins
  • aging apartments lacking updates
  • deposit refund delays
responsive-managementwell-maintainedquiet-communityunresponsive-maintenanceslow-maintenancesafe-secure
Best for: Long-term residents seeking a quiet, nature-focused community in a safe neighborhood.
Think twice if: Plan to move in a few years: move-out fees may be steep, and deposit refund processing is reportedly slow or unreliable.

What this place gets right

  • Quiet setting with nature preserve views and wildlife
  • Responsive day-to-day maintenance team
  • Walking trails and pool amenities
  • Nearby shopping and dining walkability

Before you tour or apply

  • Maintenance response times typically within 24 hours to one or two days
  • Bryan named as a particularly responsive maintenance staff member
  • Pool closes Mondays for cleaning
  • Two gym areas available
  • Security gates remain frequently open despite car break-ins
  • Move-out charges include cleaning fees and damage assessments; one resident charged nearly $1000 for a single nail hole

Resident ratings

Student Housing
Four-year resident and newer leasees report positive experience; leasing office praised for communication and move-in ease.
Pet-Friendly Apartments
Pet-friendly units listed on website; no specific review mentions of pet policy or pet fees.

How it stacks up

  • Rated 4.1 against a 3.98 average across the 247 student housing businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 93
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
91
4
11
3
3
2
11
1
19

FAQ

How quickly does maintenance respond?
Requests are typically handled within 24 hours to two days, according to recent residents.
What amenities are available?
Pool, two gym areas, and a walking trail behind the complex. Pool closes Mondays for cleaning.
What should I know about move-out costs?
Move-out charges have been a concern; one resident was charged nearly $1000 for a single nail hole and cleaning, and deposits have reportedly taken months to refund.

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Woodstone
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Long-term residents and first-time renters consistently praise Woodstone's quiet setting and staff warmth, particularly Elizabeth and maintenance workers like Rodney and Christian who respond quickly and go above and beyond. However, some critical repairs linger for months (AC units, water heater problems, exterior damage), and shared spaces like the laundry room go uncleaned; noise complaints suggest management struggles to enforce quiet standards despite trying. The complex appeals to student renters and pet owners seeking a calm neighborhood near schools, but expect occasional hiccups with office accessibility and be prepared that building age shows. Staff names surface repeatedly as the real draw here.

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Marquis at Treetops
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Marquis at Treetops

4.4(177)✓ Google-verified

Staff excellence masks systemic problems. Nick and Adrean lead a maintenance team that residents consistently praise for speed, warmth, and genuine care. The hilltop location, wildlife, quiet grounds, and views draw people in. But corporate (CWS Apartments) ignores safety complaints: dangerous traffic flow at the entrance gate, extreme lighting that violates Austin code, and a dumpster left near units for weeks. Move-out fees for minor items and poor-quality finishes compound frustration. Residents report months of unanswered calls to corporate and a powerless on-site team. The 1-star reviews detail civil negligence concerns and plead for others to avoid the property. This is a place with exceptional staff doing their best against management indifference.

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Capital Hills Apartment Homes
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Capital Hills Apartment Homes

3.2(101)✓ Google-verifiedPublishes prices

Most residents report a disconnect between a welcoming leasing tour and a deteriorating living experience. While leasing staff like Emily, Liyah, and Mason earn consistent praise for their professionalism, move-in residents face months-long maintenance backlogs, unresponsive management, and billing disputes that feel deliberate rather than administrative. The property is registered in Austin's Repeat Offender program for code violations, and recent tenants cite power outages, non-functional AC, pest infestations, and sagging floors left unrepaired despite repeated requests. Multiple reviews note staff names (Garrett, Kevin, Deija, Avery) who do not return calls or provide promised follow-ups, creating a pattern of negligence rather than isolated incidents. One resident reported being charged nearly full rent for move-out cleaning after originally being quoted half that, then charged late fees for management's failure to file notice. Another waited over three months for a deposit refund while billing staff were unavailable by phone. The leasing team's transparency and knowledge do not extend to operational accountability; residents describe being told escalations would occur but hearing nothing afterward.

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Last updated 2026-09-22