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Luxury Apartments
District on La Frontera
Luxury ApartmentsStudent HousingPet-Friendly ApartmentsAffordable & Section 8 Housing
- Location
- The Orchard Apartment Homes, Austin
- Services
- Luxury Apartments, Student Housing, Pet-Friendly Apartments
- Reviews
- 355
- Ranking
- #527 in Luxury Apartments
Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.
What we found
Most residents report a complex marked by roach infestations, broken appliances left unfixed for months, and maintenance that either ignores requests or botches repairs. Staff documentation appears unreliable, with work orders falsely closed as complete. A handful of residents praise individual staff members (Luz Fundora, Lisa in later reviews, unnamed "Cuban lady"), but these isolated bright spots cannot override the scale and severity of complaints about habitability, pest control failures, drainage problems, and management indifference. The gym has remained closed for several months, pools have been sporadically available, and unit turnover leaves apartments visibly dirty and broken. Residents moved out mid-lease or refused to pay rent due to unresolved conditions.
More recent reviews hint at some staff changes improving responsiveness, yet safety concerns (no fire extinguisher, drug found at pool, aggressive towing practices, loose maintenance equipment) and core maintenance failures persist. The 2.9 rating across 355 reviews reflects a property where systemic operational collapse overshadows rare individual courtesy.
Praised for
- staff member responsiveness (select staff)
- professional leasing experience (isolated cases)
- management attentiveness when available
Watch-outs
- severe roach and pest infestations
- broken appliances and prolonged repairs
- maintenance staff unresponsive and incompetent
- poor unit turnover and cleanliness
- unprofessional office staff and management
- false documentation of completed work orders
- amenities closed or unavailable
unresponsive-maintenancepoor-communicationpest-problemsslow-maintenancenoisy-neighborsoverpricedpackage-theft
Think twice if: Avoid if you need responsive maintenance, pest control, or timely repairs; document all unit issues before move-in and pursue disputes outside standard channels.
What this place gets right
- Unit layouts include up to three bedrooms
- Designer finishes and upscale features on lease
- Professionally managed by Greystar
Before you tour or apply
- Professionally managed by Greystar
- Staff members named positively: Luz Fundora, Lisa (manager in recent reviews), unnamed Cuban office staff
- Roaches reported within first night of occupancy; pest control delayed 2-5 days
- Washing machines left broken for 1-3 months before replacement
- Gym closed for several months with no ETA provided
- Work orders falsely documented as complete while repairs remain pending
- Maintenance staff left screws in new oven; mixed up units during appliance swaps
- Aggressive towing linked to Austin Impound (charges $330+ within 1 hour)
Resident ratings
- Luxury Apartments
- Units advertised with designer finishes, fireplaces, and upscale amenities; move-in condition falls far short of luxury standards with filthy fixtures, broken appliances, roach infestations, missing features, and incomplete finishes.
- Pet-Friendly Apartments
- Advertised as pet-friendly but reviewers describe off-leash dogs, dog feces uncollected, and poor yard maintenance despite fenced yard amenities.
- Student Housing
- No clear student-specific amenities mentioned; gym closure and general maintenance failure make this unsuitable for any tenant type requiring functional living conditions.
- Affordable & Section 8 Housing
- Aggressive towing linked to Austin Impound charging $330+ within one hour reported as predatory toward low-income families; monthly pest and package fees add to housing cost burden.
How it stacks up
- Rated 2.9 against a 4.01 average across the 777 luxury apartments businesses listed here.
- Has more Google reviews than 94% of the businesses in this directory.
How we scored this
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30
Breaking down the ratings
5
138
4
25
3
15
2
14
1
163
FAQ
- Are the gym and pool open?
- Gym remains closed with no ETA provided. One pool has been available intermittently; a second pool has been closed. Reviewers report skin rash after pool use.
- How quickly do maintenance and pest control respond?
- Pest control delayed 2-5 days after roach reports despite 5-10+ roaches seen on first night. Appliance repairs and work orders typically take weeks to months; work orders are closed as complete without repairs being done.
- Will my unit be move-in ready?
- Multiple reviewers report units not matching the toured unit, with roaches, broken appliances, dirty fixtures, missing shelves, and incomplete finishes upon occupancy.
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Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments