21 low data
RugNerdz
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
District on La Frontera
Luxury ApartmentsStudent HousingPet-Friendly ApartmentsAffordable & Section 8 Housing
- Location
- The Orchard Apartment Homes, Austin
- Services
- Luxury Apartments, Student Housing, Pet-Friendly Apartments
- Reviews
- 359
- Ranking
- #581 in Luxury Apartments
Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.
What we found
Half of recent reviews are one or two stars, with tenants reporting roaches, ants, and broken appliances that linger for weeks despite repeated maintenance requests. Several describe office staff as unwelcoming to prospective renters and dismissive or rude to residents, though a few name positive interactions with Luz and Lisa. When repairs do happen, reviewers report mix-ups between units, careless work, and staff marking tickets complete when nothing has been fixed.
A pattern emerges: move-in apartments look different from tours, management stops responding after lease signing, and fees for pest control and package handling continue even as services fail. One tenant moved out after five months, withheld rent due to zero repairs on the initial walkthrough list, and alleged the office falsified court documents. Another noted the gym remains closed and describes frequent loud noise and drug paraphernalia at the pool.
Praised for
- attentive leasing staff (Luz, Lisa)
- some units renovated with modern finishes
- responsive management during certain periods
Watch-outs
- roach and ant infestations widespread and persistent
- maintenance slow, incomplete, or marked done without actual repairs
- office staff rude and dismissive toward tenants
- appliances broken at move-in or malfunction shortly after
- parking and vendor issues unresolved despite complaints
- poor move-in apartment condition versus tour promises
- amenities (gym, pool) closed or unavailable
- pest and package fees charged despite ongoing problems
unresponsive-maintenancepoor-communicationpest-problemsnoisy-neighborsfriendly-staffslow-maintenanceoverpriced
Think twice if: Avoid if pest control responsiveness or rapid maintenance turnaround are priorities; roach infestations and slow repair cycles dominate complaints.
What this place gets right
- modern appliance and finish options when working correctly
- leasing staff responsive during application and early move-in
- professional management company (Greystar) on record
Before you tour or apply
- Luz Fundora: leasing staff praised for attentiveness in multiple reviews
- Lisa: property manager mentioned positively by one tenant but negatively (inflexible on missing closet shelves) by another
- Greystar: manages the property; Gus Villegas (Regional Manager) promised to contact a resident but never did
- Gym: advertised amenity reported closed since before move-in, no ETA given
- Pool: primary pool caused skin rash in one reviewer's daughter; second pool frequently unavailable
- $99 application/admin fee stated on website
- Trash valet service: recently replaced after complaints of multi-day delays
- Pest and package handling fees charged monthly despite ongoing infestation and units receiving packages directly
How it stacks up
- Rated 2.9 against a 4.01 average across the 780 luxury apartments businesses listed here.
- Has more Google reviews than 95% of the businesses in this directory.
How we scored this
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 26
Profile completeness 100
Verification 30
Breaking down the ratings
5
140
4
25
3
15
2
14
1
165
FAQ
- What is the application fee?
- The application/admin fee is $99, according to their website.
- Is the gym open?
- No. Reviewers report the gym was closed before they moved in and remains unavailable with no estimated reopening date given.
- How long does maintenance typically take?
- Reviewers report waiting two weeks to two months for repairs. Multiple reviews describe work orders marked complete without actual work being done, requiring tenants to follow up repeatedly.
Similar apartment complexes nearby
55
Brixton Apartments
3.2(107)✓ Google-verified
Brixton Apartments shows stark contrast between a new management team earning praise for responsiveness and a backlog of systemic problems reviewers say persist despite changeover promises. Recent residents appreciate designated staff like Destiny for leasing support and Humberto for maintenance improvements, but long-term tenants document severe issues: eight-month washer outages, black mold, roaches despite monthly pest control charges, hallway sewage backups, thin walls, security breaches, and enforced lease terms that led some to small claims court. The property is polarizing-some celebrate faster turnarounds under new ownership; others warn the fixes are surface-level and underlying negligence remains.
Luxury ApartmentsPet-Friendly Apartments
61
Auro Crossing
3.6(259)✓ Google-verified
Auro Crossing draws strong praise for individual managers like Ty and Ms. Crawford, who residents credit with improving the living experience and organizing community events. However, the complex is hampered by inconsistent management: online rent payment systems fail for months without resolution, office hours are unreliable, staff communication is fragmented, and some residents report rude interactions. The fitness center struggles with broken air conditioning and missing equipment. Ground maintenance is solid, but noise complaints about residents near amenities and slow repairs to core units (washers, AC, electrical issues) create frustration.
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments