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Luxury Apartments
Brixton Apartments
Luxury ApartmentsPet-Friendly Apartments
- Location
- La Frontera, Round Rock
- Services
- Luxury Apartments, Pet-Friendly Apartments
- Reviews
- 107
- Ranking
- #496 in Luxury Apartments
- Best for
- Pet owners willing to tolerate noisy shared spaces and maintenance delays, or tenants seeking affordable luxury with staff who listen.
Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.
What we found
Brixton Apartments shows stark contrast between a new management team earning praise for responsiveness and a backlog of systemic problems reviewers say persist despite changeover promises. Recent residents appreciate designated staff like Destiny for leasing support and Humberto for maintenance improvements, but long-term tenants document severe issues: eight-month washer outages, black mold, roaches despite monthly pest control charges, hallway sewage backups, thin walls, security breaches, and enforced lease terms that led some to small claims court. The property is polarizing-some celebrate faster turnarounds under new ownership; others warn the fixes are surface-level and underlying negligence remains.
Praised for
- responsive new management team
- friendly, helpful leasing and maintenance staff
- faster maintenance response under new leadership
Watch-outs
- chronic maintenance delays and unresolved issues
- poor pest control and mold
- pet owner negligence and unsanitary common areas
- thin walls and noise complaints
- security gaps and safety concerns
- predatory lease enforcement practices
responsive-managementwell-maintainedpest-problemsnoisy-neighborspoor-soundproofingunresponsive-maintenancefriendly-staffsafe-secure
Best for: Pet owners willing to tolerate noisy shared spaces and maintenance delays, or tenants seeking affordable luxury with staff who listen.
Think twice if: History of unresolved structural issues (mold, pest problems, sewage backups), thin walls, security lapses, and lease disputes that have led residents to court.
What this place gets right
- New management credited with faster maintenance response
- Designated staff praised for kindness and attentiveness
- Pet-friendly policy with resort-style pool
Before you tour or apply
- Humberto (new supervisor) and Courtney (manager) credited for maintenance turnaround
- Destiny Castillo (leasing staff) repeatedly praised for going above expectations
- One resident waited 8 months for washer replacement before new team took over; resolved in 1 week
- Black mold documented in AC vents; repair took four months and was incomplete
- Roaches present throughout despite monthly pest control charges; pest control only reactive, not preventive
- Hallway sewage backups reported
- Package kiosk broken for months; residents still charged for service
- Security issues: children from neighboring complex breaking into empty units, breaches on move-in day
Resident ratings
- Luxury Apartments
- New management earning praise for faster maintenance; long-term residents report chronic unresolved issues (mold, pests, sewage, thin walls).
- Pet-Friendly Apartments
- Pet policy exists, but common areas plagued by uncleaned dog waste; residents report inability to enjoy grounds due to unsanitary conditions.
How it stacks up
- Rated 3.2 against a 4.01 average across the 777 luxury apartments businesses listed here.
- Has more Google reviews than 42% of the businesses in this directory.
How we scored this
How We Score Star rating 0
Review volume 88
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30
Breaking down the ratings
5
53
4
5
3
3
2
4
1
42
FAQ
- How quickly does maintenance respond now?
- Recent reviewers report improvement under new management-one tenant's washer was installed within 1 week after 8 months of waiting. However, older complaints cite months-long delays (mold repair took 4 months; deadbolt took 3 months).
- Is this truly pet-friendly?
- Yes, the complex permits pets and markets itself as pet-friendly, but reviewers warn that common areas are frequently soiled with dog waste because residents do not clean up after their pets, making outdoor spaces unpleasant.
- Does pest control work?
- Pest control visits only when tenants request it, despite residents paying for the service monthly. Reviewers report roaches persisting despite repeated visits.
Similar apartment complexes nearby
54
District on La Frontera
2.9(355)✓ Google-verifiedPublishes prices
Most residents report a complex marked by roach infestations, broken appliances left unfixed for months, and maintenance that either ignores requests or botches repairs. Staff documentation appears unreliable, with work orders falsely closed as complete. A handful of residents praise individual staff members (Luz Fundora, Lisa in later reviews, unnamed "Cuban lady"), but these isolated bright spots cannot override the scale and severity of complaints about habitability, pest control failures, drainage problems, and management indifference. The gym has remained closed for several months, pools have been sporadically available, and unit turnover leaves apartments visibly dirty and broken. Residents moved out mid-lease or refused to pay rent due to unresolved conditions. More recent reviews hint at some staff changes improving responsiveness, yet safety concerns (no fire extinguisher, drug found at pool, aggressive towing practices, loose maintenance equipment) and core maintenance failures persist. The 2.9 rating across 355 reviews reflects a property where systemic operational collapse overshadows rare individual courtesy.
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Auro Crossing
3.6(255)✓ Google-verified
Auro Crossing draws strong praise for individual managers Ty and Ms. Crawford, with residents highlighting their care and dedication to events and problem-solving. However, experiences fracture sharply: many residents praise clean grounds and responsive work orders, while others report months-long repair failures (washer, AC, electricity), a broken rent payment system that generated hundreds in late fees, office hours not being honored, and pervasive noise from neighbors playing music late into the week.
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