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The Morgan

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 445 Google reviews · How we rank ›

3.1(445) 53 composite score See reviews on Google ✓ Google-verified
Student HousingLuxury ApartmentsPet-Friendly Apartments
The Morgan
Location
Austin
Services
Student Housing, Luxury Apartments, Pet-Friendly Apartments
Reviews
445
Ranking
#220 in Student Housing

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-28.

What we found

The Morgan struggles with chronic maintenance and management failures. Residents report mold, water leaks, broken appliances, and pest problems left unaddressed for months despite repeated requests. Staff are widely described as unresponsive, combative, and unwilling to resolve issues even when violations of rental agreements occur. A small number of recent move-ins praised individual staff members and amenities, but the overwhelming pattern shows deteriorating conditions under current management, with unpaid contractor debts affecting services residents pay for.

Praised for
  • responsive staff at move-in
  • clean grounds and gym amenities
Watch-outs
  • unresponsive maintenance and management
  • mold and water damage not repaired
  • rat and pest control issues
  • noisy neighbors and security concerns
  • unprofessional and hostile staff
  • misleading apartment condition versus online videos
unresponsive-maintenancepoor-communicationpest-problemsnoisy-neighborspoor-soundproofing
Think twice if: Those requiring reliable maintenance, quiet living, or professional management should look elsewhere; current reviews show systemic unresponsiveness and serious habitability issues.

What this place gets right

  • Gym and grounds amenities
  • Pet-friendly policy

Before you tour or apply

  • Current management company is Greystar (took over from CAF Management in October 2024)
  • Management owes pest control vendor over $1,000 while charging residents pest fees
  • Maintenance lacks basic supplies and tools for repairs
  • Residents report being told repairs will not happen until after they move out
  • Pool has been unusable (no lighting) since pre-October; may need draining
  • Staff members named in recent positive reviews: Matt, Alyssa, Casey; named in move-out conflicts: Jane (leasing office), Lana Robles (management)
  • Maintenance reported arriving drunk on at least one service call
  • Security incidents reported: stabbing at adjacent gas station, shooting in complex parking lot

Resident ratings

Student Housing
Multiple students report severe maintenance delays, mold, water damage, and unresponsive management despite emergency conditions.
Pet-Friendly Apartments
Pet policy exists but common areas described as covered in dog waste; no mention of specific pet amenities.
Luxury Apartments
Apartments appear far worse than online videos show; old appliances, painted-over cabinets, shoddy repairs reported.

How it stacks up

  • Rated 3.1 against a 3.98 average across the 247 student housing businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 26
Profile completeness 100
Verification 30

Breaking down the ratings

5
198
4
27
3
21
2
14
1
185

FAQ

How quickly does maintenance respond to emergencies like broken AC in summer?
Residents report 3-7 days for AC issues, with unresponsive phone lines and in-person follow-ups often required. One resident waited 7 days with no AC during 78+ degree indoor temperatures.
What happens if I have to break my lease early?
Residents report the complex enforces fine-print early move-out fees aggressively. Fighting these charges may require extended negotiation, and management may charge fees to credit reports.
Is pest control reliable?
No. Current management (Greystar) owes the pest control vendor over $1,000 as of recent reviews. Residents pay pest fees but service is not provided; multiple residents report rats in the complex.
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Last updated 2026-09-22