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Affinity at Wells Branch

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 72 Google reviews · How we rank ›

4.3(72) 74 composite score See reviews on Google ✓ Google-verified Publishes prices
Senior Living ApartmentsLuxury ApartmentsPet-Friendly Apartments
Affinity at Wells Branch
Location
Austin
Services
Senior Living Apartments, Luxury Apartments, Pet-Friendly Apartments
Reviews
72
Ranking
#6 in Senior Living Apartments
Best for
Active seniors seeking affordable all-inclusive housing with frequent community events

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Residents appreciate quick, skilled maintenance and a strong community vibe with regular activities. Many have stayed years, citing reasonable all-inclusive rent. One tenant reported slow responses to a late-fee dispute and lease-renewal notice timing, forcing an unwanted lease renewal during recovery from surgery.

Praised for
  • responsive maintenance team
  • community atmosphere and activities
  • reasonable pricing with utilities included
  • pet-friendly amenities
Watch-outs
  • slow response to lease/administrative issues
  • inconsistent handling of tenant requests
responsive-managementwell-maintainedquiet-communitygood-valuefriendly-staff
Best for: Active seniors seeking affordable all-inclusive housing with frequent community events
Think twice if: you need fast answers to administrative or lease questions; one resident waited three weeks without response

What this place gets right

  • all-inclusive rent covers utilities
  • prompt, skilled maintenance response
  • year-round indoor pool
  • active community with frequent events

Before you tour or apply

  • Frank, maintenance supervisor, praised for quick repairs (leak and ceiling bulbs in under 15 minutes)
  • John Hairgrove (community director) and Kaelie Kankel (executive assistant) named as exceptionally helpful
  • Residents report on-floor maintenance response to TV and leak issues
  • Complex doing paint and carpet renovations
  • Building backs to park with walking trails

Resident ratings

Senior Living Apartments
Long-term residents value community atmosphere, activities, and maintenance responsiveness
Pet-Friendly Apartments
Dog park and pet policies appreciated; residents with companion dogs enjoy walking trails backing the property

How it stacks up

  • Rated 4.3 against a 4.21 average across the 78 senior living apartments businesses listed here.
  • Has more Google reviews than 28% of the businesses in this directory.

How we scored this

How We Score
Star rating 48
Review volume 81
Review recency 99
Review sentiment 68
Profile completeness 100
Verification 30

Breaking down the ratings

5
54
4
4
3
4
2
4
1
6

FAQ

Is rent all-inclusive?
Yes. Their website states all-inclusive monthly rent starting at $1,000 includes utilities, with many residents confirming utilities are covered.
Are pets allowed?
Yes. The community has a dog park and residents report living comfortably with companion dogs.
What activities are available?
Their website lists indoor pool, fitness center, movie theater, game room, billiards, card room, crafts studio, and regular community events. Reviews confirm activities happen frequently.
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Preserve at Wells Branch Apartments
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Preserve at Wells Branch Apartments

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Most residents report friendly staff and speedy maintenance, with clean grounds and a peaceful setting close to shops and I-35. A significant minority describe management dismissiveness over serious problems, recurring water outages, structural safety questions, and wildlife intrusions that went unresolved despite requests. Named staff members Jaqueline, Lizzie, Timothy, Jacky, Yeny, and Matt drew specific praise for helpfulness and customer service. However, some tenants report their concerns ignored or met with "attitude," and a few mention maintenance arriving late or incompletely addressing issues like HVAC leaks and balcony safety.

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Lantower Ambrosio Apartments
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Maintenance technician Jonathan Nieto earns consistent praise for speed and helpfulness, but residents report serious problems: excessive move-out fees, peeling flooring, persistent humidity and mold, cockroaches, unaddressed security gaps, and a smoking policy ignored despite thick walls. Clean appearance masks interior struggles with upkeep and pest control. Strong service from the maintenance team does not offset systemic issues with property management and living conditions.

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The Morgan
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The Morgan

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The Morgan suffers from widespread maintenance neglect, management dysfunction, and serious habitability issues. A rat infestation persists because Greystar management owes the pest control contractor over a thousand dollars while still charging residents for the service. Repeated complaints about broken air conditioning, water damage, screens never installed, and dishwashers that do not work go unresolved for weeks or months. Residents report being ignored by the leasing office, lied to about repair status, and treated with hostility when they escalate concerns; one military resident spent $75 on laundry elsewhere while waiting months for an in-unit washer to be fixed. The recent management change from CAF to Greystar in October 2025 brought additional chaos: rent payment systems failed, repeated emergency emails blamed residents, and basic supplies (window screens, replacement parts) are not being ordered. The office is operating out of a vacant apartment during renovations. A small handful of staff members receive praise for warmth during leasing, but the overall tone from management is dismissive and confrontational. Security issues include homeless encampments and vandalism; the community pool has been dark since summer and likely unusable. Prospective residents should expect slow repairs, poor communication, and a frustrating experience despite the model unit's appearance.

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Last updated 2026-09-08