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Churchill Crossing

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 200 Google reviews · How we rank ›

3.8(200) 64 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Churchill Crossing
Location
Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
200
Ranking
#249 in Luxury Apartments
Best for
Professionals seeking pet-friendly housing with patient, responsive leasing staff.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-11.

What we found

Cleisy, Erika, and Eva in the leasing office earn consistent praise for patience and professionalism, and staff handle repair calls fairly quickly when tenants reach out. The property itself is dated but decently priced, and long-term residents report contentment. The real friction stems from repetitive water heater failures, sometimes lasting a week or more, that management dismisses as contract terms rather than service failures. Parking lots were resurfaced unevenly and never corrected; garbage collection is cramped for the number of units. Tenants feel management is cold about accountability.

Water outages recur every month or two despite months of requests. One tenant documented boiling water for months while maintenance delayed calling a contractor. Management compounds frustration by offering no rent credits for these extended outages, citing the lease instead of taking ownership. The complex also charges debated fees and uses renewal rates to discourage long-term residents, rewarding only those who reapply as new prospects.

Recent shift: Water outages accelerated in recent months (at least 4 documented outages from November 2025 onward), suggesting worsening infrastructure issues.

Praised for
  • friendly and attentive staff
  • maintenance responds to requests
  • good value for the price
  • calm and quiet when systems work
Watch-outs
  • chronic hot water failures lasting days to weeks
  • uneven parking lot work left unaddressed
  • insufficient garbage and recycling bins
  • unresponsive management to utility outages
  • disputed fees and unfair lease terms
friendly-staffslow-maintenancewell-maintainedresponsive-managementpoor-communication
Best for: Professionals seeking pet-friendly housing with patient, responsive leasing staff.
Think twice if: You need reliable hot water. Recurring water heater failures have lasted up to a week; management does not compensate tenants for these outages.

What this place gets right

  • Staff genuinely friendly and professional
  • Maintenance responds to repair requests
  • Reasonably priced for the location
  • Pet-friendly options available

Before you tour or apply

  • Cleisy Vargas, Eva, and Erika named as standout leasing/office staff
  • Hot water outages recur every 1-2 months, sometimes lasting 3-7 days
  • Parking lot repaved unevenly with no follow-up from management
  • Garbage and recycling capacity insufficient for unit count
  • One tenant reported paying $50 in disputed fees
  • No rent credits offered during extended water outages

Resident ratings

Luxury Apartments
Leasing staff earn praise for attentiveness, but chronic infrastructure failures (water heater, parking, trash) undermine luxury positioning.
Pet-Friendly Apartments
Website lists pet-friendly as a service; reviews do not speak to this offering specifically.

How it stacks up

  • Rated 3.8 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

How we scored this

How We Score
Star rating 22
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
127
4
11
3
5
2
6
1
51

FAQ

How often do residents report hot water problems?
Reviewers document outages recurring every 1-2 months, sometimes lasting 3-7 days. Management attributes this to shared building infrastructure and does not offer rent credits.
Is the parking lot well-maintained?
The lot was recently resurfaced, but reviewers report uneven spacing that makes some spaces too tight to park safely. Management has not corrected the work.
How responsive is maintenance?
Maintenance responds to repair requests and residents report timely service, though some tenants waited months for contractors to address water heater issues.
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Last updated 2026-09-08