Page 5 of 5: businesses ranked 401-469 of 469. Ranked by score and relevance, start from the top or open the full map view.
Townes on Tenth delivers dependable maintenance and friendly staff, with Delaney, Waracy, and Megan consistently praised for going above and beyond. But recent management changes have soured the experience for long-term tenants, who report surprise fees, broken payment systems, and threats of eviction over administrative errors.
Hardrock Canyon Apartments draws consistent praise for its staff warmth and appealing location near shopping and green space. Yet maintenance troubles dominate the negative reviews. Residents report months-long delays on critical repairs, one tenant discovered toxic mold after health problems, another fell through stairs with no response, and a dryer vent was painted shut during exterior work then left unfixed for four months despite a fire hazard. The amenities and leasing team earn genuine appreciation, but anyone moving in should expect slow maintenance response. Staff like Peyton and Aubrey are genuinely helpful, yet the maintenance department and management accountability appear to be where the complex struggles most. Pets are welcome across the community.
Oakville's 3.4-star rating reflects deep maintenance and management problems that overshadow its amenities. Residents report maintenance tickets marked solved without any work done, persistent roaches and pest infestations despite pest control fees, 15-month-broken gate security, and widespread package theft. Leasing staff are often unreachable or dismissive, though standout staff like Krystal and fast-moving teams occasionally earn praise. AC failures, unpermitted unit entries, and poor common-area upkeep are chronic issues that management appears unwilling to address.
Sedona Springs draws tenants seeking a calm, tree-filled setting in Oak Hill with responsive maintenance and reasonable pricing for its spacious floor plans. The property's older construction means thicker walls and quiet neighbors, but also brings trade-offs: dim lighting, cracking seals, and poorly executed finishes that clash with rental costs some find steep for the building's age.
Long-term residents consistently praise the responsive management team (especially Ava and Laura), fast maintenance, and quiet setting despite proximity to schools. The complex offers spacious apartments at competitive prices with dog-friendly grounds. However, a growing strain emerges: repeated car break-ins, inadequate security response, and reports of worsening property maintenance and cleanliness undermine the experience for some residents, particularly those concerned about vehicle safety.
Beacon's reputation pivots sharply around management changes. Under the newest team (led by Jourdan, Morgan, and Zaire), residents report swift problem resolution and genuine care that prompted renewals. Maintenance staff including Angelo earn consistent praise for speed and professionalism. Yet complaints from the prior Valiant Residential period linger: AC fixes that don't stick, unmaintained shared spaces, and a perceived decline in community quality and tenant standards that older residents still mourn.
Brixton Apartments shows stark contrast between a new management team earning praise for responsiveness and a backlog of systemic problems reviewers say persist despite changeover promises. Recent residents appreciate designated staff like Destiny for leasing support and Humberto for maintenance improvements, but long-term tenants document severe issues: eight-month washer outages, black mold, roaches despite monthly pest control charges, hallway sewage backups, thin walls, security breaches, and enforced lease terms that led some to small claims court. The property is polarizing-some celebrate faster turnarounds under new ownership; others warn the fixes are surface-level and underlying negligence remains.
The Foundry draws strong praise for its leasing staff and maintenance responsiveness when issues are reported, but residents consistently cite poor communication from management and incomplete repairs. Billing surprises (trash fees, water charges), delayed maintenance fixes, and degraded grounds appear to frustrate long-term residents more than initial comers.
Tours and initial move-in earned consistent five-star praise for welcoming staff and smooth process, especially from Christian and others in leasing. However, newer reviews reveal serious friction: unanswered calls, delayed security deposit refunds (one resident waited 30+ days with no explanation), and maintenance staff resistance. The sharp divide between old and new management suggests a recent operational shift that has hurt resident experience and communication.
Beck at Wells Branch shows a sharp divide: new management staff like Rachel and Ernesto have won over recent residents with fast, thorough service and genuine care, yet structural and maintenance problems run deep. Water leaks, burst pipes, roaches, and slow repairs plague units; the pool closes repeatedly during summer, security lapses recur, and AC emergencies get dismissed. Long-term residents praise the turnaround under Providence Real Estate, but newer tenants still discover hidden costs and ongoing failures once they move in. The leasing office has become a bright spot, with staff handling rent issues and move-ins smoothly. What matters most: whether new management can actually fix the building's poor construction and maintenance backlog before you sign. Residents here pay for location and apparent savings, not peace of mind.
Staff like Laura and Julian earn consistent praise for professionalism and knowledge during tours, and recent residents love the modern layouts, in-unit washers, and amenities. However, a year-round pattern of unaddressed maintenance failures, roach infestations, non-functional AC and pool, and unresponsive office staff dominates later complaints, creating a stark divide between what the leasing team promises and what residents experience after move-in. The property struggles with basic upkeep: pest control rarely arrives despite payment, bathrooms peel, appliances misfunction within days, and management either ignores requests or sends unprepared technicians. Several residents report extreme frustration with locked-out units and debt collection tactics that contradict the welcoming tours.
Pearl Bee Cave delivers a polished setting and strong core amenities, but delivery is uneven. Those who move in find modern finishes, solid maintenance, and friendly staff who handle day-to-day issues well. Luz, Breanna, Courtney, and Feliciano are named repeatedly for going out of their way. The gym equipment, resort-style pool, golf simulator, and clubhouse appeal to active residents. Yet the leasing team is inconsistent: some prospective tenants report welcoming tours, while others wait days for email responses or are told to return four hours later. New construction problems (plumbing failures, electrical shorts, dishwasher delays) are common in the first weeks, and a switch from free to $40 covered parking has frustrated residents. Bee Cave location puts downtown Austin within 20-30 minutes, and the community emphasizes nature (trails, community garden, dog park). Build quality is notably solid-reviewers mention thick concrete walls and minimal noise between units. Most complaints stem from operations during the leasing and move-in phase rather than ongoing living, but those are costly mistakes that leave lasting bad impressions.
Five-star reviews consistently highlight the professionalism of Vicki and Zandra in the office, plus maintenance crews who fix issues quickly and treat residents with respect. The attached garage units, designer finishes, and pet-friendly policy draw repeat praise. However, serious allegations of insurance fraud and double-billing, unresolved pest problems in units, and monthly rent hikes undermine trust for some. Front desk rudeness toward prospective tenants and maintenance unresponsiveness on specific complaints appear in separate reports, suggesting inconsistent management practices across staff or time.
Avery Oaks splits sharply between residents who praise select staff members and those who describe unsafe, poorly managed conditions. Ivonne, Ise, and Jesse earn consistent recognition for helpfulness and care, but office consistency is unreliable, and leasing decisions frustrate applicants. Long-term residents report security breaches, car and garage break-ins, trespassing, and noise violations going unchecked; some mention gunshot activity in the area. Move-out charges surprise residents even after careful cleaning. The property itself is clean when maintained, but common areas suffer from damage and pest issues. Maintenance responds quickly to repair requests, yet corporate and management remain distant on safety concerns and policy enforcement. The value proposition (pricing in the $1,100–$1,400 range) appeals initially, but residents say the cost compounds through unexpected fees and the toll of living in an understaffed, under-managed complex.
Tour guides deliver polished first impressions and detailed explanations, leaving prospective renters enthusiastic. Once residents move in, the experience sharply deteriorates: maintenance requests languish for weeks or months without resolution, water damage and mold go unaddressed, appliances remain broken despite repeated office visits, and office staff treat residents' concerns as low-priority or dismiss them with copied mass emails. Some escalations to regional management have shown responsiveness, but systems-level failures in maintenance accountability and tenant communication dominate resident accounts. Leasing agents excel, but the gap between the tour experience and actual resident life is severe enough that current tenants regret renewing leases and former residents warn others away. Pet owners note dirty common areas and inadequate enforcement of dog-park cleanup. The property's amenities (pools, gym, sports courts, hiking trails) are substantial, but maintenance of those spaces and units appears underfunded relative to the "luxury" branding.
Staff at the front desk and maintenance stand out for their helpfulness during tours and follow-ups, with residents praising Katherine, Rosaly, Margarito, and Jose by name. That goodwill evaporates once you move in: maintenance requests go unanswered, pest problems (insects, raccoons) overrun outdoor spaces, walls are thin enough to hear neighbors' footsteps, and management's treatment of residents varies wildly depending on who's watching. Several residents report that management retaliates over maintenance requests, withholds help with packages, and marks jobs complete without showing up. The building itself has structural issues: settling foundations, water damage, broken appliances that sit unfixed, and a confusing parking lot with potholes. Rent and additional fees ($120 annual trash charge) don't buy consistency. A handful of residents moved out early despite signing longer leases, and one revised their rating upward only after new management fought to recover their security deposit two years later.
Lenox Park attracts residents for its modern look and upscale finishes, but management responsiveness and maintenance execution have become major pain points. Specific staff members like Robin and Brittney earn praise, yet systemic delays in repairs, lease renewals, and communication leave many residents frustrated. A shift to new management in 2024 coincides with complaints about security deposit holds, tighter enforcement, and grounds neglect. Visitors face aggressive towing despite ample parking, and repeated amenity closures (pool, gates) undermine the luxury positioning that justifies the premium rent. The 60% five-star to 33% one/two-star split reflects two sharply different experiences: those who encounter good staff and simply enjoy the space, and those who battle unresponsive management during a maintenance crisis or renewal. Residents report being stranded without proper communication or follow-through, charged disputed move-out fees, and unable to reach the office by phone or email. The property's handling of AC failures and security deposit disputes has produced especially detailed, repeated complaints.
Staff warmth and amenities draw praise, but infrastructure reliability overshadows the experience. The rooftop pool, gym, and co-working spaces impress residents, and maintenance crews respond quickly when called. However, repeated parking gate breakdowns, broken elevators, false fire alarm evacuations at 3-4 a.m., and car thefts create persistent friction. New management (Willow Bridge, ~1 year in) has improved communication and professionalism since the transition, yet basic security and access systems remain inconsistent. For a $1,900-2,800 rent range, residents expect these systems to simply work. Long-term residents report mostly minor issues, while others cite safety as a dealbreaker. The building's scale (350+ units) strains parking and guest accommodations. Most recent reviews show improvement under current management, though skeptics remain unconvinced that the core problems will be solved.
Staff warmth masks deeper service failures. Praised maintenance workers like David and the newer management team under Lauren show genuine care, and residents consistently highlight safe grounds, clean common areas, and strong amenities. Yet move-in experiences reveal a troubling pattern: billing glitches with concessions go unresolved for weeks, unresponsive office staff hide behind an automated system, and unit issues (AC leaks, flooding) linger for days or months. Security gates remain broken years after promised fixes, package theft is common, and soundproofing is inadequate. While recent management changes show promise on trash and communication, the complex's track record on maintenance responsiveness and administrative competence remains unreliable for new and existing residents. Recent leadership under Lauren has begun addressing longstanding dumpster overflow and engagement issues, yet these improvements have not yet bridged a deeper trust gap. The complex charges premium rent for amenities but frequently closes or delays them without notice. Applicants report rushed tours, aggressive leasing tactics, and unclear denial processes. For those prioritizing friendly faces and nice pools, 401 Teravista appeals; for those needing prompt, transparent service and reliable problem-solving, the reviews suggest looking elsewhere nearby.
Trailside Oaks attracts residents drawn to its natural setting and solid unit construction, but recent reviews expose a widening gap between good individual staff and systemic neglect of shared spaces and tenant support. When property management engages (particularly Diana), problems get fixed; when it doesn't, maintenance requests stall and common areas deteriorate visibly. The volume of one- and two-star reviews suggests the deterioration is ongoing.
Half the reviews praise the leasing team (Patricia, Érica, Nancy) and the property's appearance, but a sharp divide emerges after move-in. The other half report persistent management failures: voicemails go unanswered, promises made by staff are later denied without written proof, and repeated complaints about loud music at odd hours, unparkable handicap spaces, and filthy stairwells receive no real action. One resident noted the complex dropped from 4.5 to 3.5 stars over time, with residents leaving due to unresolved issues. A technician named Hernán fixed an electrical problem quickly, but post-lease support feels non-existent. Leasing staff shine individually, yet the office system breaks down: a resident paid $720 in towing fees after staff promised to contact the towing company, only to be told later there was no "proof." Another was charged $1,000 for late non-renewal because an email went unacknowledged. The complex clearly excels at the tour and application stage but struggles to track, honor, or act on tenant concerns once keys are handed over.
Strong on-site maintenance talent shows up when called, with several tenants naming Juan and a new maintenance staffer by their professionalism and responsiveness. However, the property faces persistent infrastructure problems that management hasn't resolved: roach infestations worsening over months, sleep-disrupting noise with police called three times in a week, a green-mildewed pool that gave children eye infections, and a single treadmill gym. Office staff behavior divides sharply; some leasing agents (Ayannia, Michelle Torres, Ian) receive genuine praise, while others are described as dismissive and disrespectful, particularly when rent payment or referral issues arise. Multiple residents report complaints ignored, canceled maintenance appointments without rescheduling, and months-long failures on mail access and package lockers. At this price point, tenants expect management to resolve complaints beyond generic responses. The disconnect between well-liked individual staff members and reported systemic failures, combined with three ownership changes in 16 months, suggests organizational instability. Positive reviews skew toward first impressions and single transactions; negative ones stem from months-long living conditions and unmet commitments.
Five-star reviews celebrate a beautiful, quiet community with standout staff-particularly Athena in the office-who turn relocation stress into a smooth process. However, a sharp divide emerges: residents report maintenance emergencies (AC down two weeks, no heat in freezing weather) met with delays, an AI front desk that doesn't escalate, and staff who mark tasks complete without fixing them. Move-out disputes over security deposits have lingered months unpaid. The property itself is uniformly praised as new, clean, and fairly priced for the Leander area. When issues do get resolved, they move quickly; the frustration lies in the month-long wait to get them seen at all, compounded by inconsistent or absent communication. Athena and select staff members emerge as exceptions who actually follow through, but they appear stretched thin relative to the volume of unresolved complaints.
Front-line staff earn consistent praise for speed and kindness, and the hilltop location near downtown plus pet-friendly grounds appeal to many residents. However, reviews split sharply over management practices: some tenants faced mounting fees for vague violations, mold in bathrooms, AC delays during summer, and non-functional communal laundry, while others found the older complex well-maintained and comfortable for the price.
Auro Crossing draws strong praise for individual managers like Ty and Ms. Crawford, who residents credit with improving the living experience and organizing community events. However, the complex is hampered by inconsistent management: online rent payment systems fail for months without resolution, office hours are unreliable, staff communication is fragmented, and some residents report rude interactions. The fitness center struggles with broken air conditioning and missing equipment. Ground maintenance is solid, but noise complaints about residents near amenities and slow repairs to core units (washers, AC, electrical issues) create frustration.
Long-term residents praise the leafy North Austin location, friendly individual staff members like Kimberly and Lauri Jo, and the value of spacious older units at moderate rent. Yet recent arrivals report weeks-long maintenance delays, severe cockroach infestations across apartments despite requests, hostile office communication, and property-wide condition issues ranging from cracked stairs to debris-filled dumpsters. The divide is sharp: those who stay longer tend to overlook dated infrastructure; newcomers cite systemic unresponsiveness and sanitation failures as dealbreakers. The business website highlights pet-friendly policies (cats, dogs up to 55 lbs), a pool, and picnic areas. Several reviews mention prompt response times and grill facilities as positives. However, the reviews that detail pest control involvement show that treatment has not resolved infestations, and multiple reports of uncooperative or confused staff undercut claims of friendly service. Lease termination disputes and parking/security complaints add further friction.
Older complex with split personality: loyal long-term residents praise the pet-friendly location, proximity to Stephenson Nature Preserve, and affordable rents, but dozens of recent reviews cite an office manager's unprofessional responses to maintenance emergencies and rising crime concerns. Multiple residents report repeated AC failures, water outages, and a stark gap between advertised amenities and their actual condition or upkeep.
San Marin sits in a pleasant North Austin area with trees and solid amenities, but recent management changes have left residents struggling to reach staff and facing mounting complaints about unfair practices. Tenants report deliberate miscommunication, work orders closed without fixes, pet park restrictions, and move-out fees (including tub resurfacing and carpet charges) that often exceed initial deposits, with collection agencies pursuing residents afterward. Service dog disputes, selective rule enforcement, and an unresponsive phone system compound the frustration. The office is frequently empty during business hours; AI triage blocks direct contact. While the property was well-managed and staffed years ago, consistent staff turnover and reduced headcount have created a gap between what management promises and what residents experience. High utility bills, poor window insulation, and a rocky pet area add to the operating costs. Long-term residents and past fans have downgraded their ratings as conditions declined under new leadership.
Most negative reviews describe a property plagued by rats, roaches, and gnats that management failed to control for years, with work orders marked complete but never performed and maintenance staff slow to respond. A new management team arrived recently and reviewers note urgency and honesty about the scale of problems ahead; they've reopened the pool and fixed dumpster pickup, though long-term maintenance backlog and pest control remain unresolved for many residents. Located near Katherine Fleischer Park and walking trails, the complex offers 1 and 2 bedroom units starting under $1,150/month with in-unit washer/dryer and fitness center. Staff named positively include Maria Aviles, Fran Ruiz, Lisa (leasing), and Nautica Phillips (new property manager), though prior managers were widely criticized for rudeness and dismissal of complaints.
Word-of-mouth often centers on the leasing team, especially Beatrice and Nikki, who walk tenants through paperwork and move-in without stress. Mario and the maintenance crew earn repeated praise for same-day fixes and genuine helpfulness. However, serious complaints describe move-in apartments infested with roaches, missing fixtures, and incomplete inspections. Tenants report pest issues management failed to resolve, unaddressed safety hazards including collapsed ceilings and inadequate lighting despite repeated requests, and contested damage charges ranging over $1,800 after checkout. The property manager rarely appears in tenant accounts. Quality varies sharply between leasing experience and ongoing living conditions. Whether the office excellence transfers to daily management remains contested. Recent movers celebrate the team; former residents describe months of neglected problems. Pet-friendly amenities appeal to residents with dogs, though pest complaints raise concerns about facility conditions. High staff turnover and inconsistent follow-through on repairs and safety issues cloud the picture. Five-star reviews cluster in the leasing phase; one-star reviews reflect long-term residency.
Summerset delivers consistent value for quiet, family-friendly living in Round Rock. The complex keeps grounds clean and handles most maintenance quickly, though some major repairs (AC, appliances) have dragged. Staff split opinions sharply: leasing team often praised by name, but office management has triggered serious complaints about rudeness and disputes.
New residents often praise the clean units, peaceful grounds, and welcoming front-desk staff, particularly Genesis Valle, who helps people through the leasing process smoothly. However, complaints center on amenities advertised as 24-hour that only open during office hours, management becoming dismissive after lease signing, and strict fining for minor violations that feels retaliatory to tenants who voice concerns.
Half of Lotus Village's reviewers report excellent experiences driven by attentive staff and swift maintenance fixes under new management. The other half describe a complex struggling with cockroaches, delayed repairs, and neglected amenities, though recent reviews suggest conditions are improving. Staff members like Andis, Eddy, Felipe, Junior, Edith, and Brenda consistently earn praise for speed and professionalism. However, older reviews document months without pest control or repeated visits to address the same issues. The property underwent ownership changes that reviewers note have affected both service quality and pricing.
Deep divide in tenant experience hinges on management change. Under Donna (past three years), residents praise fast maintenance response, a close-knit community feel, and scenic trails nearby. Before her arrival and during transition periods, the property suffered severe neglect: flooding, mold, roaches, closed office, and mounting security deposit disputes. This business works best if you catch it now, but its reputation took years to rebuild.
Strong individual staff members like Vee, Sherri, and Gwen earn genuine praise for responsiveness and tenant care, and the rent remains affordable for the townhome size. However, frequent manager and maintenance crew turnover creates chaos. Residents report roach infestations that persist for months despite multiple requests, mold painted over rather than treated, and repairs delayed indefinitely. The application process suffers from poor handoff between staff: applicants are given conflicting timelines, documents requested repeatedly, and left waiting without clear status updates. Long-term residents cite security concerns, stolen belongings, and sudden charge increases; departure creates additional friction over cleaning fees and damage claims. The business serves tenants seeking second chances (poor credit welcome) and affordable housing in Round Rock, but consistency depends heavily on which staff member you encounter. Under newer or particularly engaged management, units rent quickly and maintenance responds within days. Under older regimes, the property has felt neglected for years. The 2.9-star average reflects this volatility: highly satisfied tenants living under attentive leadership, and deeply frustrated ones who experienced prolonged chaos.
Recent staff turnover has brought marked improvement in office responsiveness and tenant communication, with newer team members earning consistent praise for helpfulness and follow-through on applications and move-ins. However, long-standing infrastructure and ground maintenance failures persist: pest infestations (rats, roaches), overflowing dumpsters, a non-functional front gate, chronic parking problems, and a closed pool remain unresolved despite resident complaints spanning over a year.
Current residents praise affordable pricing, responsive managers LeAnn and Tiffany, and prompt maintenance from Russ. The complex is quiet with ample parking and landscaped grounds. Older construction means thin walls, higher utility costs, and unit inconsistencies. Past reviews cite serious management and safety issues from 2020-2022, though recent praise suggests improvement under current leadership. Be aware occupancy limits (4 per 2-bedroom) may affect families, and soundproofing remains a structural limitation reviewers consistently mention.
Five-star reviews praise staff warmth and quick maintenance, especially John, Yolanda, and Jazmine, along with the location near the Domain and affordable pricing. Serious recurring complaints center on pest control that reviewers say persists despite repeated treatments and fees, maintenance failures on major issues like roof leaks, repeated water shutoffs, and disputed move-out charges that some report led to collection agency involvement. This complex appeals to budget-conscious renters who value the location and amenities but should know that maintenance responsiveness varies sharply by issue type. Structural problems and pest infestation are the main pain points, and lease enforcement regarding yard appearance and deposits appears stricter than typical.
On the Green draws tenants seeking affordability and a calm setting. Clean grounds, a peaceful community, and individual staff members like Chelsea and Alexis earn strong loyalty. However, complaints about office professionalism, slow responses, and especially move-out billing disputes recur frequently. Communication gaps and aggressive final charges loom large in dissatisfied reviews.
Residents praise individual staff members like Kayla, Stormy, and Kristy for genuine effort to turn the community around, and several note the convenient location near schools and parks. However, a significant portion of recent reviews detail systemic failures: months without pest control despite tenant charges, summer-long pool closures, AC failures lasting five weeks, security deposit refusals, and work orders marked complete with no actual service. The shift to new management in late 2024 shows promise but has not yet resolved the backlog of deferred maintenance and billing issues that frustrated long-term residents. The property trades on student housing appeal with flexible payment and pet policies, yet chronic infrastructure problems (broken gates, poor HVAC maintenance) and fees for unavailable services undermine the value proposition. Those considering a move should weigh the improving staff against documented patterns of delayed repairs and service failures.
Residents report serious and recurring maintenance failures, particularly AC breakdowns lasting weeks or months, trash left uncollected, and persistent communication breakdowns where calls go unanswered and staff show hostility. A small group praises named staff like Marie, Jordan, and Avery for responsiveness on individual issues, but the broader experience reflects systemic neglect: doors remain unrepaired, units lack proper internet access, and mold appears during water damage. Pricing shifts hundreds of dollars between quote and contract, and the contracted tow service removes guests' cars even when properly registered. For those who connect with specific staff members or stay short-term, certain experience is positive; for longer-stay residents, the pattern becomes one of frustration. The property operates townhomes with resort-style pools, courts, and fitness facilities across Round Rock and Cat Hollow, yet basic services consistently fail. Management rarely answers phones, replies to emails late or not at all, and resists accountability for errors. A handful of five-star reviews cite family stability over years and praising "Avery" and the team, but these sit alongside detailed warnings from residents experiencing months without hot water, AC, working showers, and uncollected garbage. The disconnect between short visits and long-term residence is stark.
Strong staff and quick move-ins earn five-star praise, yet long-term residents report serious decline: mold damage, mice infestations from HVAC, heaps of trash, broken glass, and an office that ignores emails and takes weeks on non-standard repairs. Newer residents praise clean pools and modern amenities; those who stayed multiple years describe a community that felt nice in 2022 but deteriorated into a place they ultimately left.
Long-term residents and recent arrivals report sharply different experiences. Some who have stayed multiple years praise staff responsiveness and the location; however, the majority of reviewers describe aging buildings, broken elevators, and maintenance that does not stick. The property's biggest friction point is parking: residents report vehicles towed from spots with missing or unclear signage, with management refusing accountability. A second major pain is hidden fees. Residents discover $70/month mandatory WiFi charges, separate electric bills for chiller systems, credit card payment processing fees, and newly announced parking charges. Staff member Karissa receives consistent praise for helpfulness, but others are described as dismissive or rude. The gap between the "luxury" positioning and actual conditions frustrates tenants most.
This 3.5-star complex divides sharply: some long-term residents praise responsive managers (Kyla, Lindsey, Cameron, Kaycee) and affordable rents, while recent tenants report rats, roaches, pest control failures, and staff who hang up calls or claim managers aren't present. Multiple reviews cite hallway filth, broken elevators, weak enforcement of quiet hours, and police activity including SWAT responses. Older management created friction; recent leadership has improved things for some, but common areas remain inconsistently maintained and resident behavior poorly supervised.
Long-term residents and new arrivals praise Shawn and the maintenance team for quick responses, affordable pricing, and a genuinely dog-friendly culture. However, recent complaints about unresponsive management, roach infestations, parking lot break-ins, and neighborhood crime paint a darker picture; renters report being unable to reach staff during disputes and security issues contradicting posted protections.
Strong praise for staff friendliness and clean apartments draws many five-star reviews, but significant complaints about maintenance delays, pest infestations, and disputed security deposit charges create a divided picture. Reviewers consistently note affordability and community feel, yet those facing repair issues or move-out conflicts report serious frustration with management follow-through and what one tenant claims are illegal deposit deductions.
Bull Creek location and scenic trails draw praise, and when staff are consistent, residents report quick leasing and friendly service. Recent turnover has created friction: maintenance now delays weeks, older appliances fail repeatedly, and management communication has turned combative during move-outs and repairs. One resident documented 19 unresolved work orders including water damage and visible mold despite manager assurances otherwise. Earlier reports of professional, attentive management contrast sharply with recent accounts.
Five-star and one-star reviews split sharply. Visitors and new residents consistently praise the leasing team-named staff like Kai, Roberto, and Gerby appear multiple times for going extra miles during tours and move-ins. The office organizes regular resident events. Yet long-term residents report a stark reversal after signing: broken front gates left unfixed for years, repeated theft (bicycles, car tools, mail), cockroaches residents say management won't address, and a consistent pattern of staff telling residents problems are "in the computer" but not their responsibility. Parking enforcement is aggressive; security lapses are widespread and acknowledged by residents themselves as the main pain point. Property finishes live up to marketing (granite countertops, quiet units, good maintenance response), but management appears to prioritize marketing and enforcement over resident safety and follow-through on repairs.
Greystone split sharply after a management change. For years under Ellen and Cruz, residents praised responsive maintenance, good value, and a peaceful, dog-friendly vibe near campus. Since the recent takeover, multiple reviews report an empty pool all summer, ignored AC failures, cockroach and flea problems, closed office hours, and staff departures. The tension is stark: five-star loyalty from the prior era clashes with one-star warnings from recent months about deteriorating conditions and unreachable management. The property occupies a real space between segments. Its starting rents ($999-$1,569/month) and in-unit washer/dryer appeal to students and budget-conscious renters, yet older bones (1970s-80s buildings) and recent service failures undercut any "luxury" positioning. Pets are welcome with a bark park, though reviewers note it goes unmaintained. The management crisis is the pivot point: the same buildings that residents once called a hidden gem now face questions about basic upkeep and tenant care.
Folio delivers appealing amenities and workout facilities, but the experience quickly sours after move-in. Residents report chronic problems: gates fail regularly, parking spaces are cramped, soundproofing is poor, and older appliances underperform. The biggest complaint is management. Lease signing brings a shift from friendly staff to an office that ignores maintenance requests, dismisses noise complaints, and hits residents with disputed move-out charges they refuse to justify or refund. Pet owners find the dog parks neglected, with broken gates, poor ground cover, and overflowing waste bins. Maintenance staff sometimes enter units without knocking. Responses to security breaches, water outages, and repair timelines are glacial. Residents consistently describe feeling forgotten once their lease is signed and warn prospective tenants that the promised community does not match the day-to-day reality.
Madison at Dell Ranch draws praise for its staff responsiveness and convenient Round Rock location, with long-term residents and satisfied tenants consistently naming Thomas, Liz, Jamie, and the maintenance team for going the extra mile. Yet pest infestations (roaches and rats) are a recurring crisis that management has failed to resolve across multiple units, with residents reporting that early lease termination fees were imposed despite ongoing pest problems and move-out charges that feel excessive. The complex shows two distinct faces: those who experience professional leasing, responsive maintenance, and a pleasant community; and those hit by pest nightmares, unhelpful management responses, cleanliness issues at move-in, and concerns about safety and fairness. The best outcome happens when the leasing staff and current management team stay engaged. The worst stems from pest control failures and the office's dismissiveness when problems escalate. New tenants report smooth processes and beautiful common areas, but residents staying longer report systemic pest issues that management treats as a tenant responsibility rather than a property-wide hazard.
Sunchase divides renters sharply: half love the affordable pricing, quick maintenance response, and friendly staff (Christa, Miranda, Berenice named), while the other half faced rude leasing staff, lengthy maintenance delays, filthy laundry facilities, deposit clawbacks, and phone lines that hang up mid-call. The property shows age but some units have been renovated.
Reserve at Springdale attracts renters seeking affordable luxury features, but the experience splits sharply. Front office staff, particularly Karen, earn consistent praise for kindness and thorough help through leasing. However, the complex struggles with chronic tenant behavior: constant noise at all hours, trash throughout common areas, smoking in shared spaces, and dogs running unsupervised. Security systems (gate, lighting) have failed. Some residents report mold, deposit disputes, and damage that went unaddressed. Reviewers note management tries but lacks enforcement power.
Some residents praise the quiet setting and proximity to parks, but repeated complaints span years: maintenance requests go unmet for months, washing machines jam and take money, and pest infestations have occurred. Management responsiveness and enforcing residential rules unevenly are persistent concerns.
Parkside has become a deteriorating property plagued by pest infestations, unresponsive management, and rent disputes. Advertised amenities including a swimming pool no longer exist, and maintenance on critical systems like hot water and plumbing is consistently neglected or delayed for months. Management changes have made billing opaque and collections practices aggressive; residents report security deposits withheld despite leaving units clean. The surrounding area is marked by criminal activity and unauthorized parking lot businesses. Reviewers across multiple years flag a consistent pattern: low initial rent masks serious quality and safety concerns that mount over a lease term.
Staff like Monica and Venessa earn repeated praise for warmth and helpfulness, and new units often arrive freshly painted. But complaints span pest infestations left unaddressed, steep move-out fees exceeding initial leasing quotes, aggressive towing, and disputes over parking. Evidence is limited to review topics and 11 detailed reviews.
Half of recent reviews are one or two stars, with tenants reporting roaches, ants, and broken appliances that linger for weeks despite repeated maintenance requests. Several describe office staff as unwelcoming to prospective renters and dismissive or rude to residents, though a few name positive interactions with Luz and Lisa. When repairs do happen, reviewers report mix-ups between units, careless work, and staff marking tickets complete when nothing has been fixed. A pattern emerges: move-in apartments look different from tours, management stops responding after lease signing, and fees for pest control and package handling continue even as services fail. One tenant moved out after five months, withheld rent due to zero repairs on the initial walkthrough list, and alleged the office falsified court documents. Another noted the gym remains closed and describes frequent loud noise and drug paraphernalia at the pool.
Five-star tenants praise the physical space and specific staff members (Nicole, Ken, Elord, Tim) for hands-on care, but the complex's broader operations are heavily criticized. Reviewers report month-long waits for repairs, gnats and roaches left unaddressed, surprise parking fees ($35/month per vehicle), forced internet charges despite having other providers, and move-out bills exceeding $400 even after professional cleaning. Management shifted to a Colorado office, making human contact nearly impossible; billing errors and denials of refunds recur repeatedly. Former residents say the location and décor matter little against the financial extraction and neglect they experienced.
The Morgan struggles with chronic maintenance and management failures. Residents report mold, water leaks, broken appliances, and pest problems left unaddressed for months despite repeated requests. Staff are widely described as unresponsive, combative, and unwilling to resolve issues even when violations of rental agreements occur. A small number of recent move-ins praised individual staff members and amenities, but the overwhelming pattern shows deteriorating conditions under current management, with unpaid contractor debts affecting services residents pay for.
Long-term residents describe a deep divide. Those who stay cite friendly staff, affordable rates, and a quiet hilltop setting, but dozens report severe mold in carpet and air systems, uncontrolled roach and flea infestations, and water service failures. Tenants who requested early lease breaks due to documented health problems and doctor's notes were refused. Management allegedly blamed residents instead of addressing hazards. A few satisfied residents say maintenance responds within a day if called, yet widespread complaints about the gym, laundry, and balcony fines suggest systemic issues beneath the low rent. Staff members Juan and Rosemary are named both positively and negatively across reviews. Pet owners report cats and hairless breeds exposed to pests and contamination. The business blocks carpet replacement, refuses rent credits for uninhabitable conditions, and residents have had to move to afford better managed properties at lower cost.
Most residents report a disconnect between a welcoming leasing tour and a deteriorating living experience. While leasing staff like Emily, Liyah, and Mason earn consistent praise for their professionalism, move-in residents face months-long maintenance backlogs, unresponsive management, and billing disputes that feel deliberate rather than administrative. The property is registered in Austin's Repeat Offender program for code violations, and recent tenants cite power outages, non-functional AC, pest infestations, and sagging floors left unrepaired despite repeated requests. Multiple reviews note staff names (Garrett, Kevin, Deija, Avery) who do not return calls or provide promised follow-ups, creating a pattern of negligence rather than isolated incidents. One resident reported being charged nearly full rent for move-out cleaning after originally being quoted half that, then charged late fees for management's failure to file notice. Another waited over three months for a deposit refund while billing staff were unavailable by phone. The leasing team's transparency and knowledge do not extend to operational accountability; residents describe being told escalations would occur but hearing nothing afterward.
Recent reviewers praise Lori and the office for responsiveness and willingness to handle repairs. Earlier resident experienced pest infestation, slow leak repairs, and disputed deposit deductions tied to pet damage; requested receipts were denied pending legal counsel. Review evidence is limited (5 reviews total).
Reviewers describe a modern, clean complex with friendly leasing staff and good amenities, but long-term tenants report serious operational failures. Multiple complaints cite broken elevators (down for 1-2 months), shared Wi-Fi that disconnects daily with no private internet option, and management unable or unwilling to stop late-night pool parties despite police calls. Storage units have been broken into multiple times with no security improvements. Lease terms have allegedly been misrepresented regarding parking spaces and move-in incentives. A subset of recent residents praise the responsive team and say their issues resolved quickly, though others dispute this. Common frustrations include tight garage design, monthly fire alarm tests, and costly pet fees alongside inconsistent management enforcement of community rules.
Five-star reviewers praise the management team, cleanliness, and pet amenities; recent reviews highlight helpful staff members resolving utility and neighbor disputes. Older one-star complaints document chronic maintenance delays (AC unrepaired for a week, mold growth, ongoing AC leaks), unreachable management, withheld security deposits, and poor safety communication after a parking lot homicide. The complex shows a split between positive recent experiences and serious unresolved issues from earlier residents.
Vue at the Cameron struggles with fundamental maintenance failures and livability issues that drive rapid resident turnover. Multiple reviewers report broken appliances at move-in, inadequate repairs, pest problems, and unsafe conditions including transient activity on premises. While one recent reviewer noted quiet surroundings, the overwhelming pattern of one and two-star ratings reflects serious concerns about property upkeep, management responsiveness, and basic habitability that far outweigh isolated positive mentions.
Eagle's Landing offers spacious apartments in East Austin and Mueller District, but maintenance and management issues dominate feedback. Residents report work orders marked finished without repairs being done, filthy move-in conditions requiring professional cleaning, and dangerous situations like loose dogs and broken glass in common areas. Staff friendliness exists but cannot offset the lack of follow-through on core services.
Landing offers fully-furnished apartments in Leander with flexibility for short-term, monthly, and extended stays. Their website lists in-unit washer/dryer, full kitchens, WiFi, fitness center, saltwater pool, EV charging, pet-friendly units, and covered parking.
Review evidence is limited. The business operates in Pflugerville and offers furnished short-term apartments with in-unit washer/dryer, kitchens, and amenities like pools and co-working spaces, according to their website.
Review evidence is limited; no tenant feedback available. The community lists resort-style amenities, pet services, and 24-7 parcel lockers on their website.
Last updated 2026-09-22
