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The Powell

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 46 Google reviews · How we rank ›

3.8(46) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Townhome & Garden-Style CommunitiesPet-Friendly ApartmentsLuxury ApartmentsStudent Housing
The Powell
Location
Leander
Services
Townhome & Garden-Style Communities, Pet-Friendly Apartments, Luxury Apartments
Reviews
46
Ranking
#14 in Townhome & Garden-Style Communities
Best for
Relocating professionals seeking move-in support and a pleasant community, if maintenance responsiveness matters less than upfront service.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Five-star reviews celebrate a beautiful, quiet community with standout staff-particularly Athena in the office-who turn relocation stress into a smooth process. However, a sharp divide emerges: residents report maintenance emergencies (AC down two weeks, no heat in freezing weather) met with delays, an AI front desk that doesn't escalate, and staff who mark tasks complete without fixing them. Move-out disputes over security deposits have lingered months unpaid.

The property itself is uniformly praised as new, clean, and fairly priced for the Leander area. When issues do get resolved, they move quickly; the frustration lies in the month-long wait to get them seen at all, compounded by inconsistent or absent communication. Athena and select staff members emerge as exceptions who actually follow through, but they appear stretched thin relative to the volume of unresolved complaints.

Praised for
  • Staff dedication, especially Athena
  • Beautiful, clean, well-maintained property
  • Helpful and friendly team
  • Good value for the price
Watch-outs
  • Slow, unresponsive maintenance and repairs
  • Poor communication and follow-up
  • AC and heating emergencies neglected for days
  • Security deposit disputes and move-out issues
responsive-managementpoor-communicationwell-maintainedfriendly-staffslow-maintenanceunresponsive-maintenance
Best for: Relocating professionals seeking move-in support and a pleasant community, if maintenance responsiveness matters less than upfront service.
Think twice if: If you rely on fast maintenance turnaround or have young children at home-emergency repairs (HVAC, appliances) have taken weeks with minimal updates.

What this place gets right

  • Beautiful, new construction with clean common areas
  • Staff like Athena who solve problems and follow through
  • Competitive pricing for the area
  • Peaceful community environment with local amenities nearby

Before you tour or apply

  • Athena (office advocate) praised for problem-solving and follow-through
  • Penny (AI front desk) criticized for failing to escalate issues
  • Maintenance staff member noted as excellent but arrival took months
  • AC compressor on hand but unit unfixed for four days after initial call
  • Washer with standing water for two weeks; no drainage or inspection offered
  • Bathroom sink without water pressure for over a year
  • Pet waste bin on ground for over a year, creating odor

Resident ratings

Townhome & Garden-Style Communities
Property itself praised as beautiful, new, clean, and well-maintained; floor plans and finishes (granite, stainless steel) highlighted positively. However, long-term maintenance and repairs degrade experience.
Pet-Friendly Apartments
Pet amenities claimed on website; one resident complained pet waste station on ground for over a year creating odor and feces smell.
Luxury Apartments
Granite countertops, stainless steel appliances, and concierge service meet luxury positioning; clean, new feel praised. Maintenance delays undermine the luxury feel.
Student Housing
Limited review evidence specific to students. Competitive pricing and nearby Austin tech corridor cited by business; no clear student-specific praise or complaint in reviews.

How it stacks up

  • Rated 3.8 against a 4.08 average across the 242 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 19% of the businesses in this directory.

How we scored this

How We Score
Star rating 25
Review volume 73
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
30
4
1
3
2
2
3
1
10

FAQ

How fast will maintenance respond to urgent issues like AC or heating?
Reviews show mixed results. Some residents waited 72 hours for AC in summer and four days with no heat in freezing weather; others report same-day or next-day fixes. It appears to depend on the issue and staff availability. One resident's AC stayed down for two weeks total.
Are pets welcome, and what amenities do they have?
The business advertises pet-friendly amenities with pet stations. One resident complained a pet waste bin has sat on the ground for over a year creating odor, suggesting maintenance of pet facilities may lag.
What is the rental price range?
The business lists 2-bedroom townhomes from $1,292/month base rate, $1,550 in Blake's Bend Section, and $1,800 in Granite Heights Section. Washer and dryer rentals are $50/month extra.
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Last updated 2026-09-08