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Shadow Ridge Apartment Homes

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 90 Google reviews · How we rank ›

3.4(90) 55 composite score See reviews on Google ✓ Google-verified Publishes prices
Senior Living ApartmentsLuxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
Shadow Ridge Apartment Homes
Location
Shadow Ridge Apartments, Round Rock
Services
Senior Living Apartments, Luxury Apartments, Student Housing
Reviews
90
Best for
Short-term renters or new residents seeking friendly staff and clean units.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

New residents and staff interactions draw consistent five-star praise; however, long-term tenants report severe deterioration. Multiple recent reviews cite friendly staff members (Keke, Lucy, Amanda, Lovetta) who resolve issues quickly and keep common areas clean. The darker pattern emerges in complaints spanning months to years: broken entry gates, severe pest infestations (rats, roaches, birds nesting on patios), overflowing dumpsters, and a pool closed for over a year. Tenants describe intrusive monthly inspections, rent spikes from $1,100 to $1,600 within a year, unresponsive office phone lines, and police visits multiple times per week. Some residents allege staff posts fake five-star reviews to inflate ratings.

The property appears split between newer or short-term occupants who experience good staff service and cleanliness, and established residents exhausted by maintenance failures, pest problems, and what they view as corporate neglect. Security issues (non-working gates, high crime reports) and grounds upkeep recur across complaints from the past year. One reviewer noted affordable pricing compared to other Round Rock complexes; another described it as overpriced for the conditions. Management turnover may explain recent positive interactions, though systemic issues remain unresolved for long-term residents.

Recent shift: Recent shift toward more responsive management and cleaner common areas; reviews from the past 2 months consistently praise staff and cleanliness. However, complaints about pest infestations, gates, and grounds remain ongoing. The most recent negative reviews (6 months to a year old) describe systemic problems; newer five-star reviews do not address or deny these issues, suggesting either improved management with unresolved infrastructure, or selection bias in who is posting.

Praised for
  • friendly and responsive staff
  • clean units and grounds
  • quick maintenance response
  • smooth application process
  • quiet neighborhood
Watch-outs
  • broken gate and security issues
  • pest infestation (rats, roaches, birds)
  • trash and grounds neglect
  • pool closed over a year
  • unresponsive phone lines
  • high rent increases
  • parking assignment problems
  • unprofessional management
friendly-staffresponsive-managementwell-maintainedpest-problemssafe-secureparking-issuesunresponsive-maintenanceoverpricedpoor-communication
Best for: Short-term renters or new residents seeking friendly staff and clean units.
Think twice if: Long-term residents report years of unresolved pest infestions, broken gates, and grounds neglect; expect sudden rent increases and frequent inspections.

What this place gets right

  • Staff responds to inquiries outside business hours
  • Units clean and spacious on move-in
  • Maintenance responds quickly to requests
  • Competitive pricing for Round Rock area

Before you tour or apply

  • Staff members named in reviews: Keke (KeKe, Kiki), Lovetta, Lucy, Becky, Xyre, Catherine, Amanda; Amanda spent 1.5 hours on application and 30 minutes on tour
  • Pool closed for over one year
  • Gate system broken for three years in one resident's account
  • Monthly unit inspections requiring bleach for bathtubs and sinks
  • Rent example: one tenant reported $1,100 two-bedroom increased to $1,600 within one year
  • One-star reviewer reported police visits at least twice a week

Resident ratings

Pet-Friendly Apartments
Reviewers mention a pet park but also report dogs off-leash and widespread dog waste on grounds.
Luxury Apartments
One reviewer noted spacious, clean units on move-in; others describe cheap paint, leaking sinks, and AC failures over time.
Affordable & Section 8 Housing
Praised as most affordable in Round Rock by one long-term resident; others report sudden steep increases (e.g., $1,100 to $1,600 year-over-year).

How it stacks up

  • Rated 3.4 against a 4.21 average across the 78 senior living apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

How we scored this

How We Score
Star rating 2
Review volume 85
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Breaking down the ratings

5
49
4
6
3
1
2
1
1
33

FAQ

What are the current move-in rates?
Their website lists 1-bedroom at $950 and 2-bedroom at $1,050. Reviewers report rates may increase significantly during the lease term.
Do you accept pets?
Yes, the property offers pet-friendly housing and has a pet park on-site.
What if I can't reach the office during business hours?
One reviewer praised the complex for responding to emails sent nights or outside office hours; however, multiple recent complaints report locked office doors and no one answering the phone during posted 8 a.m. to 5 p.m. hours.
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Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

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Last updated 2026-09-08