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Shadow Ridge Apartment Homes

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 91 Google reviews · How we rank ›

3.4(91) 55 composite score See reviews on Google ✓ Google-verified Publishes prices
Senior Living ApartmentsStudent HousingLuxury ApartmentsAffordable & Section 8 HousingTownhome & Garden-Style CommunitiesPet-Friendly Apartments
Shadow Ridge Apartment Homes
Location
Shadow Ridge Apartments, Round Rock
Services
Senior Living Apartments, Student Housing, Luxury Apartments
Reviews
91
Best for
Applicants seeking responsive leasing staff and quiet surroundings; those prioritizing clean units at move-in.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Recent staff turnover has brought marked improvement in office responsiveness and tenant communication, with newer team members earning consistent praise for helpfulness and follow-through on applications and move-ins. However, long-standing infrastructure and ground maintenance failures persist: pest infestations (rats, roaches), overflowing dumpsters, a non-functional front gate, chronic parking problems, and a closed pool remain unresolved despite resident complaints spanning over a year.

Praised for
  • responsive staff and management
  • clean units and common areas (when maintained)
  • calm, quiet neighborhood
  • thorough application and tour process
  • quick maintenance response (reported by some)
Watch-outs
  • severe pest infestation (rats, roaches, insects)
  • overflowing dumpsters and trash buildup
  • broken gate security
  • parking and garage assignment problems
  • unresponsive phone lines and office
  • high rent with annual increases
  • pool closed over a year
  • police presence frequently reported
  • maintenance delays or ignored requests
  • online rent payment system failures
responsive-managementpoor-communicationwell-maintainedpest-problemsparking-issuesunresponsive-maintenancesafe-secure
Best for: Applicants seeking responsive leasing staff and quiet surroundings; those prioritizing clean units at move-in.
Think twice if: Pest control, grounds maintenance, and security issues are ongoing; phone lines often unresponsive; parking assignments inconvenient; expect rent increases year to year.

What this place gets right

  • responsive front office and leasing staff (recent shift)
  • clean, well-maintained units upon move-in
  • quiet neighborhood setting
  • affordable compared to some Round Rock options

Before you tour or apply

  • Staff members named include Lovetta (coordinator), KeKe/Keke (assistant manager/front office), Keel (maintenance), Lucy (community manager), Becky, Xyre, Amanda (leasing), Catherine (assistant manager)
  • Pool closed for over one year
  • Rent increases reported: one reviewer noted jump from $1,100 to $1,600 for same 2-bedroom unit within one year
  • Online payment portal causes late fees due to system delays
  • Front gate frequently non-functional
  • Multiple pest complaints (rats, roaches, scorpions, snakes) filed but unresolved
  • Police visits reported twice weekly or more

Resident ratings

Pet-Friendly Apartments
Pet park available but grounds littered with dog waste; enforcement of pet cleanup policies absent.
Affordable & Section 8 Housing
Starting rents competitive but annual increases steep; one resident reported $500 jump year-over-year.

How it stacks up

  • Rated 3.4 against a 4.19 average across the 76 senior living apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

How we scored this

How We Score
Star rating 2
Review volume 85
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Breaking down the ratings

5
50
4
6
3
1
2
1
1
33

FAQ

Are units clean when I move in?
Yes, recent reviewers report units were clean upon move-in, though long-term maintenance issues later emerge.
How responsive is the leasing office?
Recent applicants report quick responses and thorough tours; however, some callers report phone lines go unanswered and posted hours are not observed.
What amenities are included?
Fitness center, business center, pet park, and swimming pool are listed; note that the pool has been closed for over one year.
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Long-term residents consistently praise the management team by name, particularly Maricela, and highlight responsive maintenance workers like Manny and Gabriel. Apartments feel spacious and activities keep residents engaged. Ongoing concerns include noise enforcement after hours, selective parking enforcement for disabled spots, rat issues, and ventilation problems in some units that persist despite maintenance visits.

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No rating yet✓ Google-verified

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

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Last updated 2026-09-22