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Townhomes at Double Creek

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 74 Google reviews · How we rank ›

2.9(74) 47 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingTownhome & Garden-Style CommunitiesPet-Friendly ApartmentsStudent Housing
Townhomes at Double Creek
Location
Henna Addition, Round Rock
Services
Luxury Apartments, Affordable & Section 8 Housing, Townhome & Garden-Style Communities
Reviews
74
Ranking
#620 in Luxury Apartments
Best for
tenants seeking affordable housing and willing to tolerate unpredictable management quality for lower cost

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Strong individual staff members like Vee, Sherri, and Gwen earn genuine praise for responsiveness and tenant care, and the rent remains affordable for the townhome size. However, frequent manager and maintenance crew turnover creates chaos. Residents report roach infestations that persist for months despite multiple requests, mold painted over rather than treated, and repairs delayed indefinitely. The application process suffers from poor handoff between staff: applicants are given conflicting timelines, documents requested repeatedly, and left waiting without clear status updates. Long-term residents cite security concerns, stolen belongings, and sudden charge increases; departure creates additional friction over cleaning fees and damage claims.

The business serves tenants seeking second chances (poor credit welcome) and affordable housing in Round Rock, but consistency depends heavily on which staff member you encounter. Under newer or particularly engaged management, units rent quickly and maintenance responds within days. Under older regimes, the property has felt neglected for years. The 2.9-star average reflects this volatility: highly satisfied tenants living under attentive leadership, and deeply frustrated ones who experienced prolonged chaos.

Praised for
  • staff members show genuine care and professionalism
  • affordable rent for the townhome size
  • second-chance friendly lending policy
  • maintenance quality improves under stable management
Watch-outs
  • high staff and manager turnover creates inconsistency
  • roach infestations and mold not properly treated
  • maintenance requests ignored or delayed for months
  • communication failures during application and residency
  • security lapses and stolen property from units
  • excessive fees and charges on departure
  • overly strict policy enforcement by some staff
responsive-managementpoor-communicationnoisy-neighborspest-problemsunresponsive-maintenanceslow-maintenancesafe-securepackage-theft
Best for: tenants seeking affordable housing and willing to tolerate unpredictable management quality for lower cost
Think twice if: recurring roach and mold issues, frequent staff turnover, slow or non-responsive maintenance, inconsistent communication

What this place gets right

  • genuinely affordable rent relative to market
  • second-chance credit policy
  • townhome units with garages and in-unit washer/dryer
  • staff members demonstrate real care when engaged

Before you tour or apply

  • Staff named by positive reviewers: Vee (front office), Sherri (manager), Gwen/Gwendolyn (leasing consultant), Edel (maintenance)
  • Negative maintenance pattern: roach pest control requests ignored for months; mold painted rather than treated
  • Application process failures: timelines repeatedly given and missed; documents requested multiple times; status not communicated
  • Security incident reported: stolen belongings including documents and cash from unit during move-out
  • Departure charges cited as excessive despite clean unit and 3-year tenancy
  • Long-term tenant had hallway ceiling collapse that injured wrist; management showed no care

Resident ratings

Affordable & Section 8 Housing
Affordable rent praised relative to area for townhome size; LIHTC/second-chance policy valued.
Townhome & Garden-Style Communities
Units well-appointed with new appliances, wood flooring, new carpet, granite countertops; grounds maintained sporadically depending on manager.
Pet-Friendly Apartments
No reviews mention pets; category support absent.
Luxury Apartments
No reviews reference luxury amenities or positioning; marketing claim not evidenced by reviews.

How it stacks up

  • Rated 2.9 against a 4.07 average across the 252 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 81
Review recency 100
Review sentiment 30
Profile completeness 75
Verification 30

Breaking down the ratings

5
28
4
6
3
3
2
2
1
35

FAQ

Do you work with tenants who have poor credit?
Yes. Reviewers note the complex is 'second chance friendly' and works with poor credit. The business holds an HUD Low-Income Housing Tax Credit (LIHTC) certification.
How long does the application process typically take?
Reviewers report wide variation. One received approval in under a week under new management; another waited nearly two weeks with repeated miscommunication about submission status and timelines. Best practice: confirm exact submission date and ask for a realistic 7–14 day processing window upfront.
What units are available?
The business lists 3-bedroom and 4-bedroom townhomes with attached garages, granite countertops, plank flooring, new appliances, in-unit washer/dryer connections, swimming pool, playground, and private patios. Amenities include a swimming pool and playground.
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Last updated 2026-09-22