Townhomes at Double Creek
Strong individual staff members like Vee, Sherri, and Gwen earn genuine praise for responsiveness and tenant care, and the rent remains affordable for the townhome size. However, frequent manager and maintenance crew turnover creates chaos. Residents report roach infestations that persist for months despite multiple requests, mold painted over rather than treated, and repairs delayed indefinitely. The application process suffers from poor handoff between staff: applicants are given conflicting timelines, documents requested repeatedly, and left waiting without clear status updates. Long-term residents cite security concerns, stolen belongings, and sudden charge increases; departure creates additional friction over cleaning fees and damage claims. The business serves tenants seeking second chances (poor credit welcome) and affordable housing in Round Rock, but consistency depends heavily on which staff member you encounter. Under newer or particularly engaged management, units rent quickly and maintenance responds within days. Under older regimes, the property has felt neglected for years. The 2.9-star average reflects this volatility: highly satisfied tenants living under attentive leadership, and deeply frustrated ones who experienced prolonged chaos.
