Montelena Apartment Homes
Many residents praise Montelena's quiet setting, spacious layouts, and the leasing staff's professionalism, particularly Serina and Alma. Maintenance requests are handled quickly, and the Round Rock location near Town Centre appeals to families. However, serious structural issues emerge in recent reviews: cockroach infestations persist regardless of cleanliness, online photos misrepresent the property condition, and mold and poor ventilation have caused health concerns. Additional friction arises from hidden fees on rent, non-disclosure about total monthly costs, and aggressive billing practices, including collection actions filed years after lease end. Staff turnover and inconsistent enforcement complicate trust. While the best reviewers (referral agents, long-term residents) credit management's responsiveness, others report unreturned calls, unwanted unit access despite explicit requests, and unsympathetic handling of lease breaks due to health emergencies. The gap between the five-star and one-star experiences suggests service quality is highly uneven.
