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The Emerson Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 289 Google reviews · How we rank ›

4.4(289) 78 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingSenior Living ApartmentsPet-Friendly ApartmentsStudent HousingTownhome & Garden-Style Communities
The Emerson Apartments
Location
Pflugerville
Services
Luxury Apartments, Affordable & Section 8 Housing, Senior Living Apartments
Reviews
289
Ranking
#102 in Luxury Apartments
Best for
Families and pet owners seeking responsive management and a quiet residential community.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Most residents report a calm, well-maintained community with responsive staff who handle issues quickly. Frank, Michael, and Monique are named for going above expectations. Maintenance repairs happen fast and communication is clear. The main concerns are roaches on pathways at night, occasional ants indoors, noise near the pool area, and one case of a delayed security deposit refund.

Praised for
  • responsive maintenance and staff
  • safe and quiet community
  • friendly, named staff
  • good value for amenities
Watch-outs
  • pest issues (roaches, ants, crickets)
  • pool noise for nearby units
  • delayed deposit return
  • inconsistent trash pickup
responsive-managementfriendly-staffquiet-communitywell-maintainedsafe-securepest-problemsnoisy-neighbors
Best for: Families and pet owners seeking responsive management and a quiet residential community.
Think twice if: Pest concerns (roaches on pathways, indoor ants) are worth discussing with management before signing; avoid ground-floor units near the pool if noise sensitivity is high.

What this place gets right

  • named staff known for responsiveness
  • 24-hour emergency maintenance
  • safe, quiet grounds
  • multiple pet amenities (dog parks, pet-friendly units)

Before you tour or apply

  • Frank: maintenance staff who responds to AC calls within seconds
  • Michael: leasing agent praised for 10/10 customer service and communication
  • Monique: office staff noted by multiple residents for quick, kind resolution of tenant questions and decisions
  • 24-hour emergency maintenance available
  • Spanish-language support in offices
  • Valet trash service (noted as inconsistent by some)

Resident ratings

Pet-Friendly Apartments
Residents praise dog parks and pet policies, though one noted dogs off-leash violated community rules.
Luxury Apartments
Spacious units with good amenities for the price; one resident complained tight entryway made move-ins difficult.

How it stacks up

  • Rated 4.4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

How We Score
Star rating 58
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Breaking down the ratings

5
225
4
17
3
7
2
6
1
34

FAQ

How fast does maintenance respond?
24-hour emergency maintenance is listed; one resident reported AC repair within seconds of a call.
Are dogs allowed?
Yes, the complex is pet-friendly with dog parks; however, the community rules require dogs on-leash at all times.
Do staff speak Spanish?
Yes, the offices now have Spanish-language support available.
Request a quote

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Strong individual staff members like Vee, Sherri, and Gwen earn genuine praise for responsiveness and tenant care, and the rent remains affordable for the townhome size. However, frequent manager and maintenance crew turnover creates chaos. Residents report roach infestations that persist for months despite multiple requests, mold painted over rather than treated, and repairs delayed indefinitely. The application process suffers from poor handoff between staff: applicants are given conflicting timelines, documents requested repeatedly, and left waiting without clear status updates. Long-term residents cite security concerns, stolen belongings, and sudden charge increases; departure creates additional friction over cleaning fees and damage claims. The business serves tenants seeking second chances (poor credit welcome) and affordable housing in Round Rock, but consistency depends heavily on which staff member you encounter. Under newer or particularly engaged management, units rent quickly and maintenance responds within days. Under older regimes, the property has felt neglected for years. The 2.9-star average reflects this volatility: highly satisfied tenants living under attentive leadership, and deeply frustrated ones who experienced prolonged chaos.

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Last updated 2026-09-22