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Caso University Heights

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 27 Google reviews · How we rank ›

4.2(27) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingLuxury ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style Communities
Caso University Heights
Location
Round Rock
Services
Student Housing, Luxury Apartments, Pet-Friendly Apartments
Reviews
27
Ranking
#131 in Student Housing
Best for
Prospective renters prioritizing first impressions and a quick leasing experience.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-28.

What we found

Tours and initial move-in earned consistent five-star praise for welcoming staff and smooth process, especially from Christian and others in leasing. However, newer reviews reveal serious friction: unanswered calls, delayed security deposit refunds (one resident waited 30+ days with no explanation), and maintenance staff resistance. The sharp divide between old and new management suggests a recent operational shift that has hurt resident experience and communication.

Praised for
  • welcoming, professional staff during tours
  • beautiful, modern townhomes
  • smooth move-in process
  • quiet, safe neighborhood
  • responsive leasing team (Christian, Fatima, Sharon, Dru)
Watch-outs
  • unresponsive to phone calls and office visits
  • poor communication under new management
  • security deposit disputes and delayed refunds
  • maintenance staff unwilling to help
  • management inconsistency between old and new
responsive-managementpoor-communicationfriendly-staffunresponsive-maintenancerenovated-unitsquiet-communityslow-maintenance
Best for: Prospective renters prioritizing first impressions and a quick leasing experience.
Think twice if: You value ongoing communication and responsive maintenance; multiple residents report unanswered calls and slow staff response after move-in.

What this place gets right

  • Modern, well-maintained townhomes with attached garages
  • Welcoming leasing team (Christian, Fatima, Sharon, Dru praised by name)
  • Quick, smooth move-in process
  • Quiet, safe neighborhood setting

Before you tour or apply

  • Christian, Fatima, Sharon, and Dru named repeatedly for welcoming leasing tours
  • Pet fee $300 per pet; pet rent $30 per pet per month
  • One resident dispute: $2,300 deposit refund delayed 30+ days with $1,600 carpet charge (tenant claims no damage)
  • Maintenance staff reportedly unwilling to respond to service requests
  • Management change noted as trigger for decline in service quality

Resident ratings

Student Housing
Praised for smooth move-in and welcoming leasing process; complaints center on post-move-in communication and maintenance unresponsiveness.
Pet-Friendly Apartments
Pet-friendly housing offered; specific feedback limited to fee structure.
Townhome & Garden-Style Communities
Modern, well-maintained townhomes with attached garages and fenced yards frequently praised.
Luxury Apartments
Units described as modern and well put together; some residents cite quiet, upscale neighborhood feel.

How it stacks up

  • Rated 4.2 against a 3.98 average across the 247 student housing businesses listed here.
  • Has more Google reviews than 12% of the businesses in this directory.

What keeps coming up

beautiful townhomeschristianhelpful staffneighborhoodunitsthe officemanagementtourjokecommunity

How we scored this

How We Score
Star rating 40
Review volume 63
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
21
4
1
3
0
2
0
1
5

FAQ

What are the pet fees and rent at Caso University Heights?
Pet fee is $300 per pet; pet rent is $30 per pet per month (per their website).
Is the leasing office easy to reach?
Recent reviews report frequent difficulty reaching the office by phone and getting staff to answer the door. Check current hours (7 days listed) before visiting.
How long does the move-in process take?
Multiple recent residents reported quick, smooth move-ins when working with the leasing team during the application and setup phase.
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Last updated 2026-09-22